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Why the detections are being retained instead of being cleaned?


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I performed in-depth scans of my computer, with an administrator login. It showed 9 detections in the scan log. But they were not cleaned and no option to manually clean them was displayed. It showed they all were retained instead of being cleaned. I repeated the scan but the results were the same. 

Also, the option to select after scan action is disabled (I don't know why) so I can't manually select the action. 

This means I'm not fully protected. How can I fix this issue to clean the detections mentioned above?

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Please provide a screenshot for clarification as well as logs collected with ESET Log Collector. Threats are typically retained when they reside in mailboxes or archives. You could change the cleaning mode to "Always remedy detection" but this will delete whole archives, ie. including other clean files inside.

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Is there a way to upload the logs securely to you, and not to the public in this forum?

 

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1 hour ago, Dassa said:

Is there a way to upload the logs securely to you, and not to the public in this forum?

 

You attach them in the comment here. Only ESET officials like Marcos can access those files. Regular members can't. 

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9 hours ago, Marcos said:

 You could change the cleaning mode to "Always remedy detection" but this will delete whole archives, ie. including other clean files inside.

I tried this and it worked.

 

But this time ESET only showed 2 detections (also cleaned both). I'm thinking now that it detected 9 last time, but only 2 this time. probably because I set all eset settings to Default, I had previously set detection response for on-demand scan to aggressive detection level, but the default is balanced. 

So, should I change the settings to set the detection response for on-demand scan to aggressive detection level? Or should I keep these settings? (I want to get rid of all the malware in my device)

Screenshot(2949).thumb.png.15d7af1c91c39586e75a9d296195b8bb.png

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It is up to you if you prefer better detection of new malware and slightly increase the chance of FPs or keep it conservative with fewer possible FPs.

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3 hours ago, Marcos said:

It is up to you if you prefer better detection of new malware and slightly increase the chance of FPs or keep it conservative with fewer possible FPs.

Ok. Thank you for helping me. I appreciate how you care about ESET customers by helping to solve their problems.😊❤️

I have one more question. When I was browsing for anime content, I clicked an image that redirected me to a website. When accessing that website, ESET detected Malware and blocked the connection with the website, and notified me it was a Remote access trojan named JS/Adware.Popcash.C application. It is displayed in my quarantine now. I've attached a screenshot of the ESET log.

So, 1. Should I worry whether that malware is still in my computer?

       2. I ran some scans and they were mentioned in the topic above. Further, What are the steps I have to take about this? 

image.png.8fdd4a7e8dc79a89e4c05f01a9228637.png

 

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