Jenova 7 Posted May 30, 2020 Share Posted May 30, 2020 Greetings! Listed as fixed in 7.3 "An on-demand scan launched from the ESMC console could shut down the computer even if this post-scan action was not selected" is exactly what started happening after I've upgraded Endpoint clients to 7.3. Never happened before. The process C:\Program Files\ESET\ESET Security\ekrn.exe (WKST-VRN-BKP01) has initiated the power off of computer WKST-VRN-BKP01 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned) Reason Code: 0x80000000 Shutdown Type: power off Comment: Computer scan completed That comes from scheduled scan policy (daily on-demand scan with post-scan action set to "no action"). All upgraded endpoint clients have been shutdown after this scan. Fix it please! JimChev3, Christiaens, Topher and 2 others 5 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted May 30, 2020 Administrators Share Posted May 30, 2020 I've sent a scan task to a client with Endpoint 7.3. After the scan completed, the machine was not rebooted. Link to comment Share on other sites More sharing options...
cmit 2 Posted May 30, 2020 Share Posted May 30, 2020 5 hours ago, Marcos said: I've sent a scan task to a client with Endpoint 7.3. After the scan completed, the machine was not rebooted. not reboot. the machine gets "shutdown" even though the the scheduled scan task's "Action after scan" has the "no action" option selected. The ESET EndPoint AntiVirus itself's computer scan's "Action after scan" option has changed from "no action" to "shutdown". This issue did NOT happen in vVersion 7.2.2055.0 but in the v7.3.2032.0 changelog it says this issue is "fixed"?("Fixed: A finished on-demand scan initiated from central management console can result in shutting down the scanned computer even without activated shutdown option.") This is a huge issue for cooperate computers that need to stay on 24/7! Right now we had to roll back to v7.2.2055.0. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted May 31, 2020 Administrators Share Posted May 31, 2020 Ok, the difference is that I ran a scan task and did not schedule a scan task. I was able to reproduce the issue now and reported it to developers with high priority. P_EESW-5653 Peter Randziak 1 Link to comment Share on other sites More sharing options...
Jenova 7 Posted June 2, 2020 Author Share Posted June 2, 2020 Any ETA for the fix to be released? TomasK 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted June 2, 2020 Administrators Share Posted June 2, 2020 A fixed version of Endpoint 7.2 is being tested, v7.3 will follow soon. The release of both should be just a few days away. Link to comment Share on other sites More sharing options...
Diman 0 Posted June 2, 2020 Share Posted June 2, 2020 (edited) Hello, the problem is that ESET Endpoint Antivirus 7.3 ignores the scan task settings. and what to do after scanning takes from its settings. think fix ESET Endpoint Antivirus 7.3. and give the ESET 7.1 Security Management Center console management of this item as on a screen. Edited June 2, 2020 by Diman Machine translation added Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted June 2, 2020 Administrators Share Posted June 2, 2020 5 minutes ago, Diman said: Machine translation: Solve ESET Endpoint Antivirus 7.3's ability to scan scans. and what to do after scanning is taken from your own tools. I need to fix the ESET Endpoint Antivirus 7.3 developer to complete the scan request. and put in the ESET Security Management Center 7.1 console to manage these points in the closet. Since this is an English forum, we kindly ask you to post in English so that moderators and other users can understand you and be able to help. As to your question, it is not clear what you mean. The post-scan shutdown issue will be fixed in the upcoming v7.2 and 7.3 hotfixes that are undergoing QA tests now and should be released soon. Link to comment Share on other sites More sharing options...
cmit 2 Posted June 2, 2020 Share Posted June 2, 2020 7 hours ago, Marcos said: A fixed version of Endpoint 7.2 is being tested, v7.3 will follow soon. The release of both should be just a few days away. This issue doens't fully make sense. Please explain what exactly happened on your developers' testings. Screenshot below, why this issue mentioned in the changelog of v7.3.2032.0 or this is a different issue? schuetzdentalCB 1 Link to comment Share on other sites More sharing options...
twinstead 1 Posted June 2, 2020 Share Posted June 2, 2020 I'm also confused like cmit. It appears at least that your support team isn't even aware of this problem. This thread is the most current info i have, even though I have a support ticket in about this exact issue. cmit 1 Link to comment Share on other sites More sharing options...
twinstead 1 Posted June 2, 2020 Share Posted June 2, 2020 Just got an email from ESET support. At least now they appear to be aware of the situation. Link to comment Share on other sites More sharing options...
TomasK 0 Posted June 4, 2020 Share Posted June 4, 2020 Hi, we have absolutely same issue. Action after scan is set to "No action" but every single computer turned off. Afected products: Endpoint Antivirus 7.3.2032.0; Endpoint Security 7.3.2032.0 Event log message: The process C:\Program Files\ESET\ESET Security\ekrn.exe (XXXX) has initiated the power off of computer XXXX on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned) Reason Code: 0x80000000 Shutdown Type: power off Comment: Computer scan completed When will be the fix released?? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted June 4, 2020 Administrators Share Posted June 4, 2020 We expect a hotfix to be available in 2 weeks if no issues are found during tests. schuetzdentalCB 1 Link to comment Share on other sites More sharing options...
cmit 2 Posted June 4, 2020 Share Posted June 4, 2020 (edited) 7 hours ago, Marcos said: We expect a hotfix to be available in 2 weeks if no issues are found during tests. Per your changelog, is this already a known issue in v7.2 or different? Please explain this confusion. This did NOT happened on any of our computers that has v7.2 installed. another 2 weeks means Windows 10 computers that are "stuck" with ESET v7.2 can't be upgraded version 2004 of potential BSOD issue (https://support.eset.com/en/alert7506-windows-10-version-2004-bsod Edited June 4, 2020 by cmit TomasK 1 Link to comment Share on other sites More sharing options...
magielonczyk 0 Posted June 9, 2020 Share Posted June 9, 2020 Hello, I would like to confirm - we have the same issues. Link to comment Share on other sites More sharing options...
VH_Systeembeheer 0 Posted June 9, 2020 Share Posted June 9, 2020 Dear, We installed the latest update 7.3.2032.0, and we also have the same issues "shutdown after sheduled task, while it shoudn't do anything" Link to comment Share on other sites More sharing options...
cmit 2 Posted June 9, 2020 Share Posted June 9, 2020 On 6/4/2020 at 2:39 AM, Marcos said: We expect a hotfix to be available in 2 weeks if no issues are found during tests. Please provide an update about this case. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted June 9, 2020 Administrators Share Posted June 9, 2020 We expect a hotfix to be available in 1,5 weeks if no issues are found during tests. Link to comment Share on other sites More sharing options...
TimoITGuru 0 Posted June 10, 2020 Share Posted June 10, 2020 19 hours ago, Marcos said: We expect a hotfix to be available in 1,5 weeks if no issues are found during tests. Same problem here. But what how can we Bypass this now? Lot of users have problems with this Link to comment Share on other sites More sharing options...
Administrators Marcos 5,392 Posted June 10, 2020 Administrators Share Posted June 10, 2020 You can temporarily remove scheduled scan tasks. Actually we do not recommend running a scheduled task too often, once per month should be enough as long as all protection modules are kept enabled and the product is kept updated. If I remember correctly, sending a scan task from ESMC doesn't cause the machine to turn off so you could use this as a workaround. Link to comment Share on other sites More sharing options...
TimoITGuru 0 Posted June 10, 2020 Share Posted June 10, 2020 4 minutes ago, Marcos said: You can temporarily remove scheduled scan tasks. Actually we do not recommend running a scheduled task too often, once per month should be enough as long as all protection modules are kept enabled and the product is kept updated. If I remember correctly, sending a scan task from ESMC doesn't cause the machine to turn off so you could use this as a workaround. Thank you! Do you want to reply here when there is a fix? Link to comment Share on other sites More sharing options...
cmit 2 Posted June 10, 2020 Share Posted June 10, 2020 3 hours ago, Marcos said: You can temporarily remove scheduled scan tasks. Actually we do not recommend running a scheduled task too often, once per month should be enough as long as all protection modules are kept enabled and the product is kept updated. If I remember correctly, sending a scan task from ESMC doesn't cause the machine to turn off so you could use this as a workaround. Please explain in more detail of why 'do not recommend running a scheduled task too often'. In this 'computer auto-shutdown after scheduled scan' case, your ESET product cannot be kept updated. Some people may have different opinion that at least a smart scan should run daily. Link to comment Share on other sites More sharing options...
Topher 1 Posted June 11, 2020 Share Posted June 11, 2020 We have the same issue since upgrade to 7.3.2032.0. Weekly scheduled scan set to NO ACTION under Advanced scan options, yet it shuts all down. Link to comment Share on other sites More sharing options...
Bridges 0 Posted June 11, 2020 Share Posted June 11, 2020 I ran upgrade from the Drill Down report. I have the same issue. Computers are shutting down after upgrading to 7.3. Also repeated the task 7 days later. So is there somewhere I can turn off repeating when fails? Link to comment Share on other sites More sharing options...
Garrett 0 Posted June 11, 2020 Share Posted June 11, 2020 8 hours ago, Topher said: We have the same issue since upgrade to 7.3.2032.0. Weekly scheduled scan set to NO ACTION under Advanced scan options, yet it shuts all down. Have the same exact thing happen today. Needs to be fixed ASAP. Link to comment Share on other sites More sharing options...
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