cmit gave kudos to JoeC in upgrade to 7.3.2032 - computer gets shut down after scheduled scan
I want to add to this that this also happened to me on two computers that I was testing the upgrade on where it immediately performed a scan after the upgrade was completed and promptly shut down the computers. The event log confirmed it was an ESET-initiated shutdown after a scan completion. This is the same as the others have reported, but not a scheduled task, and not on demand, but immediately after the upgrade. Being located 1700 miles away from the office, and during a pandemic where no one else is in the office on a regular basis, it took a full week to get someone in there to turn these computers on. Fortunately, they were computers that were not in use by anyone, so were perfect candidates for this upgrade. Of course, I can't risk updating any other computers to 7.3 until this is confirmed as resolved.
cmit received kudos from TomasK in upgrade to 7.3.2032 - computer gets shut down after scheduled scan
Per your changelog, is this already a known issue in v7.2 or different? Please explain this confusion.
This did NOT happened on any of our computers that has v7.2 installed.
another 2 weeks means Windows 10 computers that are "stuck" with ESET v7.2 can't be upgraded version 2004 of potential BSOD issue (https://support.eset.com/en/alert7506-windows-10-version-2004-bsod
cmit received kudos from schuetzdentalCB in upgrade to 7.3.2032 - computer gets shut down after scheduled scan
This issue doens't fully make sense. Please explain what exactly happened on your developers' testings.
Screenshot below, why this issue mentioned in the changelog of v7.3.2032.0 or this is a different issue?
cmit gave kudos to twinstead in upgrade to 7.3.2032 - computer gets shut down after scheduled scan
I'm also confused like cmit. It appears at least that your support team isn't even aware of this problem. This thread is the most current info i have, even though I have a support ticket in about this exact issue.
cmit gave kudos to Jenova in upgrade to 7.3.2032 - computer gets shut down after scheduled scan
Listed as fixed in 7.3 "An on-demand scan launched from the ESMC console could shut down the computer even if this post-scan action was not selected" is exactly what started happening after I've upgraded Endpoint clients to 7.3. Never happened before.
The process C:\Program Files\ESET\ESET Security\ekrn.exe (WKST-VRN-BKP01) has initiated the power off of computer WKST-VRN-BKP01 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned)
Reason Code: 0x80000000
Shutdown Type: power off
Comment: Computer scan completed
That comes from scheduled scan policy (daily on-demand scan with post-scan action set to "no action"). All upgraded endpoint clients have been shutdown after this scan.
Fix it please!