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Everything posted by cmit

  1. what will be the exact version # of this hotfix? any news about this issue today?
  2. Do you mean this version (7.2.2072.0) that did not exist before when this v7.3 auto-shutdown issue started being reported in this forum topic? hxxp://us-repository.eset.com/v1/com/eset/apps/business/eea/windows/v7/7.2.2072.0/eea_nt32.msi.changelog.html
  3. Doesn't "enabling automatic product updates" mean it would be even more troublesome if we had to roll back the product version if a newly officially released version has major issue again (i.e like this computer-auto-shutdown case)? This is exactly why I manually test the newly released upgrade on my testing computers first.
  4. @Marcos, could you or someone from ESET please explain what's going on with this case right now?
  5. Somebody from ESET should be responsible to fully explain how this troublesome issue happened. Not sure if everyone from the ESET Tech Support team(s) is always keeping communicated with ESET QA and development teams about details of every released version of ESET products.
  6. Please explain in more detail of why 'do not recommend running a scheduled task too often'. In this 'computer auto-shutdown after scheduled scan' case, your ESET product cannot be kept updated. Some people may have different opinion that at least a smart scan should run daily.
  7. Per your changelog, is this already a known issue in v7.2 or different? Please explain this confusion. This did NOT happened on any of our computers that has v7.2 installed. another 2 weeks means Windows 10 computers that are "stuck" with ESET v7.2 can't be upgraded version 2004 of potential BSOD issue (https://support.eset.com/en/alert7506-windows-10-version-2004-bsod
  8. This issue doens't fully make sense. Please explain what exactly happened on your developers' testings. Screenshot below, why this issue mentioned in the changelog of v7.3.2032.0 or this is a different issue?
  9. not reboot. the machine gets "shutdown" even though the the scheduled scan task's "Action after scan" has the "no action" option selected. The ESET EndPoint AntiVirus itself's computer scan's "Action after scan" option has changed from "no action" to "shutdown". This issue did NOT happen in vVersion 7.2.2055.0 but in the v7.3.2032.0 changelog it says this issue is "fixed"? ("Fixed: A finished on-demand scan initiated from central management console can result in shutting down the scanned computer even without activated shutdown option.") This is a huge issue for cooperate computers th
  10. We don't use MS Exchange Server so we don't use ESET Mail Security. May I confirm: In this module not-yet-updated case, is the ESET Dynamic Threat Defense any useful for MS Outlook users if the detection engine hasn't had this new virus data? If yes, what exactly more protection layers does EDTD has comparing to only have the ESET EndPoint AntiVirus installed in this case?
  11. detection engine still in v21365. should be v21366 by now but still not. please check asap. thanks.
  12. [TRACK#5EC6A2EF0178] from the ESET Malware Response Team's reply.
  13. since customers submitted a threat example to ESET Malware Response Team and after they have confirmed replied that "The detection for this threat will be included in the next update of detection engine." 6 times a day means every 4 hours which isn't it too long? i.e. shouldn't it be once every 30min? what happens if before the update kicks in and computer already affected because of this? or is the real-time engine gonna have another layer of protection? just trying to understand exactly how ESET works.
  14. how long does it take for the newer detection engine version to kick in once the ESET Malware Team upload the new virus data to servers? it's been over 1 hr but our modules haven't got updated.
  15. Is it possible to show more usual detail about exactly what server tasks failed in this default 'Failing Server Task Alert' notification in ESMC? If not, can this bee done in the 'Report: Server tasks executions in last 30 days' and configure it to only show the 'failed' task?
  16. How to check the Filtered websites log from ESMC web console?
  17. Anyone also having an issue of the scheduled scan doesn't run when computer (Win 10 Pro, x64)(always on, power connected) user account is locked (not logged off, not logged in, but locked) but actually starts scanning after the user is logged into the Windows? I use ESET EndPoint AntiVirus (latest version always).
  18. Is there a way to apply this built-in policy to the Cloud Administrator? Tried export it from ESMC and imported it to the Cloud Administrator but the computers still doesn't display non-ESET applications.
  19. @itman thanks a lot for your help but this is still going nowhere. People from ESET still do not have a proper solution nor willing to have an explanation about this. I'm definitely not the only ESET customer having this issue. This suggested temp solution probably should not be posted if it's not recommended to disable the SSL protocol scanning. (Re-enabling the SSL/TLS rotocol filtering or re-enabling the 'add the root certificate to known browsers did not resolve the issue for all ESET cusotmers) https://support.eset.com/kb3126/?locale=en_US&viewlocale=en_US At this p
  20. My screenshot below, it is already enabled when I verified.
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