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  1. Is there a way to apply this built-in policy to the Cloud Administrator? Tried export it from ESMC and imported it to the Cloud Administrator but the computers still doesn't display non-ESET applications.
  2. @itman thanks a lot for your help but this is still going nowhere. People from ESET still do not have a proper solution nor willing to have an explanation about this. I'm definitely not the only ESET customer having this issue. This suggested temp solution probably should not be posted if it's not recommended to disable the SSL protocol scanning. (Re-enabling the SSL/TLS rotocol filtering or re-enabling the 'add the root certificate to known browsers did not resolve the issue for all ESET cusotmers) https://support.eset.com/kb3126/?locale=en_US&viewlocale=en_US At this point I'm still not 100% sure if this is totally ESET's issue or the web browsers themselves. (I don't believe it's all ESET's issues) Thanks to the people from ESET (who are supposed to be responsible for responding) for not able to at least try to explain nor break down this type of issue that's been going on for years. https://stackoverflow.com/questions/36309562/err-bad-ssl-client-auth-cert https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/i-get-error-message-errbadsslclientauthcert-while/fd1cabfe-1778-42a9-8fc1-ab2dd02b6db4?page=2
  3. My screenshot below, it is already enabled when I verified.
  4. @itman this is not the 100% answer you have been looking for because it is only the popup notification disabled but the Firefox itself the first time did show the yellow untrusted alert that shows the option to accept and continue for users' Firefox but not all. thanks but the people from ESET still do not have any answer to my original question (my first two posts) why we had to delete the ESET certificate from Firefox's Certificate Manager -> restart computer for every user of the same computer in order to have an option to "accept and continue" or be able to just able to view websites right away? This is getting more confusing is the issue from ESET, from Firefox, or from both, or simply our own ESET policy setting? From other threads other people have posted on ESET Forum, i don't think we are the only ESET customer having this inconvenient issue.
  5. @Marcos may i please also have other comments from people from ESET. It's not fair just @itman looking into this helping a lot.
  6. Screenshot below my setting should answer your question. Our "Display alerts" and "Display notifications on desktop" is set to disabled. Is this the reason we didn't get that red and yellow alert? Some of our computer's Firefox do display the yellow untrusted alert within the browser (not the ESET popup) though. Some of our staff freak out when seeing popup from antivirus program.
  7. how is your IE11 verification procedure on ESET SSL certificate related to the issues I have been talking about since all ESET certificates are valid (not expired)?
  8. this is the opposite from what you mentioned before:
  9. @itman Could you give example of the man-in-the-middle activity on our Internet connections? Do you mean could be related to our ESMC setup, our domain controller policies, or from possible external threat activities? I am still waiting for @Marcos or someone else from ESET to explain why you and I both have the badssl.com result (ESET non-alert status) instead of ESET's alert.
  10. Both the ESET forum and the badssl.com/dashboard websites state ESET SSL Filter CA on all three tested computers but two of three tested computers' IE's ESET SSL Filter CA's thumbprint do not match the ESET SSL Filter CA in the certmgr.msc's Windows Trusted Root Certification Authorities folder. What does this mean? How is this related to the issues we are having? All certificates are valid (not expired). Every time there's newer version of ESET EndPoint AntiVirus released, we trigger update from ESMC. Would this be the cause of some thumbprint not matched? I need at least two people from ESET to comment on the issues I'm having. @Marcos @MichalJ
  11. for three testing computers. Don't know why the date valid from date of today. Did not reinstall ESET.
  12. Screenshots below what from three test computers I tested: I have no idea. Maybe (don't quite remember) I have deleted the ESET certificate authority from Firefox -> reboot computer. ------------------------------------------------------------------------------------ @itman sry don't quite understand what you mean"If the Eset root CA certificate exists and in a valid status and/or does not exist ". My ESET root CA certificates do exist and are in a valid status but what does then "and/or does not exist" mean? ------------------------------------------------------------------------------------ Now testing on a 4th computer. When using Firefox to connect to my test router, Firefox shows this But when using IE11, the test router's login page (in https) shows up fine. The certmgr.msc does show valid ESET certificate on this 4th computer as well. This 4th test computer also does not show ESET alert on Firefox and IE when going to badssl.com/dashboard (shows the red sha1-intermediate and dh1024 connected).
  13. Yes about 2 months ago but got to nowhere. Created another ticket today. Will probably get another reply with general questions from Tier 1 ESET Support after 2+ days (1 day if lucky, usually the ESET Standard Business email support's reply is slow in my experiences so far).
  14. The server that has our ESET Security Management Center running also has ESET File Security running.
  15. My main domain controller server has ESET File Security running. Could this be a suspected issue?
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