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sksksk

File not found on server

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Starting on Jan 8th we've been getting "File not found on server" errors. for the Update module.  Any ideas?

 

Thanks

sk

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Do you update from a mirror, use a proxy server or download updates directly from ESET's servers?

What product and version is it?

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Clients update from the LAN ESMC server. (mirror I guess?)

7.0.577 agent

7.0.2091 EEA

 
ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)

Installed Components:
    
Update module    1072 (20180813)
Translation support module    1721 (20181211)
Configuration module    1663.13 (20180709)
SysInspector module    1274 (20180918)
SSL module    1028 (20180626)
Push Notification Service module    1048 (20180918)

 

Microsoft Windows Server 2012 R2 Datacenter (64-bit), Version 6.3.9600
DB Version: Microsoft SQL Server 2008 R2 (SP2) Express Edition (64-bit) 10.50.4042.0
DB Size: 646MB

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How is the mirror created? ESMC doesn't create a mirror at all. If they use the command line mirror tool, what parameters do they run it with? By default it creates mirror folders for each major version of ESET's products (v4, v5, v6.5, v6.6, v7) so if the user has Endpoint v7, it must update from the v7 mirror.

If they update directly from ESET's servers, does it work?

 

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We started getting this error on a regular basis on January 9th.  Clients seem to be updating but instead of seeing this error maybe once every few months I'm seeing it multiple times a day now.

ESET Remote Administrator (Server), Version 6.5 (6.5.522.0)
ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0)

Update module1072 (20180813)
Translation support module1721 (20181211)
Configuration module1663.13 (20180709)
SysInspector module1274 (20180918)

Server 2008, Windows 7 clients. Using the Apache proxy.

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Still getting this daily.  Randomly.   I confirmed we are updating directly from the ESET servers.  HTTP Proxy logs indicate the fail (no file found on server) and success (no updates are available) logs are identical.

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Could this 'File not found on server' issue be related to if the scheduler's auto-update too frequent (i.e. every 15min or 30min)?

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yes, I saw it 2 days ago.

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@sksksk
Ok, Then I suggest you open a ticket with support so they can ask you to gather the needed information to find whats going on.

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