sksksk 2 Posted January 10, 2019 Share Posted January 10, 2019 Starting on Jan 8th we've been getting "File not found on server" errors. for the Update module. Any ideas? Thanks sk cmit 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted January 10, 2019 Administrators Share Posted January 10, 2019 Do you update from a mirror, use a proxy server or download updates directly from ESET's servers? What product and version is it? Link to comment Share on other sites More sharing options...
sksksk 2 Posted January 10, 2019 Author Share Posted January 10, 2019 Clients update from the LAN ESMC server. (mirror I guess?) 7.0.577 agent 7.0.2091 EEA ESET Security Management Center (Server), Version 7.0 (7.0.577.0)ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Installed Components: Update module 1072 (20180813) Translation support module 1721 (20181211) Configuration module 1663.13 (20180709) SysInspector module 1274 (20180918) SSL module 1028 (20180626) Push Notification Service module 1048 (20180918) Microsoft Windows Server 2012 R2 Datacenter (64-bit), Version 6.3.9600 DB Version: Microsoft SQL Server 2008 R2 (SP2) Express Edition (64-bit) 10.50.4042.0 DB Size: 646MB Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted January 10, 2019 Administrators Share Posted January 10, 2019 How is the mirror created? ESMC doesn't create a mirror at all. If they use the command line mirror tool, what parameters do they run it with? By default it creates mirror folders for each major version of ESET's products (v4, v5, v6.5, v6.6, v7) so if the user has Endpoint v7, it must update from the v7 mirror. If they update directly from ESET's servers, does it work? Link to comment Share on other sites More sharing options...
Gamtat 1 Posted January 15, 2019 Share Posted January 15, 2019 We started getting this error on a regular basis on January 9th. Clients seem to be updating but instead of seeing this error maybe once every few months I'm seeing it multiple times a day now. ESET Remote Administrator (Server), Version 6.5 (6.5.522.0) ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0) Update module1072 (20180813) Translation support module1721 (20181211) Configuration module1663.13 (20180709) SysInspector module1274 (20180918) Server 2008, Windows 7 clients. Using the Apache proxy. cmit 1 Link to comment Share on other sites More sharing options...
sksksk 2 Posted January 24, 2019 Author Share Posted January 24, 2019 Still getting this daily. Randomly. I confirmed we are updating directly from the ESET servers. HTTP Proxy logs indicate the fail (no file found on server) and success (no updates are available) logs are identical. cmit 1 Link to comment Share on other sites More sharing options...
cmit 2 Posted March 2, 2019 Share Posted March 2, 2019 Could this 'File not found on server' issue be related to if the scheduler's auto-update too frequent (i.e. every 15min or 30min)? Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted March 27, 2019 ESET Staff Share Posted March 27, 2019 hello,@sksksk and @Gamtat, still have this problem today? Link to comment Share on other sites More sharing options...
sksksk 2 Posted April 2, 2019 Author Share Posted April 2, 2019 yes, I saw it 2 days ago. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 2, 2019 ESET Staff Share Posted April 2, 2019 @sksksk Ok, Then I suggest you open a ticket with support so they can ask you to gather the needed information to find whats going on. Link to comment Share on other sites More sharing options...
Recommended Posts