Anthonia 0 Posted November 7, 2016 Share Posted November 7, 2016 This bug exists since beta, admitted by the ESET team themselves. It's nothing major, probably just visual. Hopefully it will be fixed soon. Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 7, 2016 Share Posted November 7, 2016 (edited) Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:This bug exists since beta, admitted by the ESET team themselves. It's nothing major, probably just visual. Hopefully it will be fixed soon. Gee would you like to share with the rest of us just what are you talking about??? Edited November 7, 2016 by TomFace Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 7, 2016 Author Share Posted November 7, 2016 Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:Anthonia, on 07 Nov 2016 - 02:05 AM, said:This bug exists since beta, admitted by the ESET team themselves. It's nothing major, probably just visual. Hopefully it will be fixed soon. Gee would you like to share with the rest of us just what are you talking about??? The int site doesn't have this link anymore, but I've found it on a localized version. https://www.eset.com/th/beta/edition2017/ Scroll down and read "known issues". Why do you seem to be so offended ? Link to comment Share on other sites More sharing options...
Administrators Marcos 3,890 Posted November 7, 2016 Administrators Share Posted November 7, 2016 Unfortunately, it's not clear what issue you are having with v10. The link you've posted points to a v10 beta page which is not relevant once a final v10 has already been released. If possible, post a screen shot to illustrate the issue. Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 7, 2016 Author Share Posted November 7, 2016 (edited) Again, the issue is that the computer does not appear protected in Windows 7. This didn't happen in V9, but happened in V10 beta. Here's the screenshot. EDIT: Yes, all the protection modules are enabled. Edited November 7, 2016 by Anthonia Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 7, 2016 Share Posted November 7, 2016 I am using Win 7 and ESS 10.0.369.0 (Final release) and am not having an issue. Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 8, 2016 Author Share Posted November 8, 2016 (edited) I don't know about ESS 10, this topic is about EIS 10, latest version. EDIT: here's a screenshot from a different computer with Windows 7. Edited November 8, 2016 by Anthonia Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted November 8, 2016 Most Valued Members Share Posted November 8, 2016 (edited) I'm on Windows 7 sp1 x64 running EIS v10.0.369.0 final release. My findings are similar to Tom's. Have you considered a clean install of Eset? Edited November 8, 2016 by SCR Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 8, 2016 Author Share Posted November 8, 2016 I'm on Windows 7 sp1 x64 running EIS v10.0.369.0 final release. My findings are similar to Tom's. Have you considered a clean install of Eset? I've done that on both computers. Link to comment Share on other sites More sharing options...
TomFace 539 Posted November 8, 2016 Share Posted November 8, 2016 Sor I don't know about ESS 10, this topic is about EIS 10, latest version. EDIT: here's a screenshot from a different computer with Windows 7. My mistake. Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted November 8, 2016 Most Valued Members Share Posted November 8, 2016 I'm on Windows 7 sp1 x64 running EIS v10.0.369.0 final release. My findings are similar to Tom's. Have you considered a clean install of Eset? I've done that on both computers. I ran a EIS beta for several months and now EIS final since it's release without issue. It's obvious that you have an issue that seems to be very localized. If it were in fact a bug it would be showing up on other systems and that just doesn't seem to be happening. If you uninstalled any version of Eset prior to the install of v10 including any beta releases you should probably contact Eset for further assistance.There is something not correct with your installs or configurations of EIS v10 on those systems. That is unless someone with greater knowledge responds to your post. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 219 Posted November 10, 2016 Most Valued Members Share Posted November 10, 2016 If this behaviour remains I'd recommend making sure you run the Eset uninstaller tool. I've witnessed problems before when uninstalling seems to actually leave some traces that then leads to other issues. You can find the uninstaller at hxxp://support.eset.com/kb2289/?viewlocale=en_US Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 11, 2016 Author Share Posted November 11, 2016 (edited) If this behaviour remains I'd recommend making sure you run the Eset uninstaller tool. I've witnessed problems before when uninstalling seems to actually leave some traces that then leads to other issues. You can find the uninstaller at hxxp://support.eset.com/kb2289/?viewlocale=en_US Good idea, but I've done that. First had EIS 10 beta and tried to uninstall it, and it failed. The I used the ESET uninstaller, successfully uninstalled it, got back ESS 9 and when EIS 10 release came out, I've got it. And now I'm stuck with this problem. EDIT: I ran the ESET Uninstaller again and it only detects EIS 10 installed on the computer, so there's no issue with that. Edited November 11, 2016 by Anthonia Link to comment Share on other sites More sharing options...
ESET Insiders stackz 66 Posted November 11, 2016 ESET Insiders Share Posted November 11, 2016 Have you tried following the instructions here? Link to comment Share on other sites More sharing options...
Administrators Marcos 3,890 Posted November 11, 2016 Administrators Share Posted November 11, 2016 Most likely there's an issue unrelated to ESET with registration to WSC. Does running "ecmd.exe /registerav" from the command prompt run from the ESET install folder as an administrator ? If it doesn't help, try running "ecmd.exe /registeravsoft" and restart the computer. If that doesn't help either, we'll need a log from Process monitor from the time when you run "ecmd.exe /registerav". Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 219 Posted November 11, 2016 Most Valued Members Share Posted November 11, 2016 If this behaviour remains I'd recommend making sure you run the Eset uninstaller tool. I've witnessed problems before when uninstalling seems to actually leave some traces that then leads to other issues. You can find the uninstaller at hxxp://support.eset.com/kb2289/?viewlocale=en_US Good idea, but I've done that. First had EIS 10 beta and tried to uninstall it, and it failed. The I used the ESET uninstaller, successfully uninstalled it, got back ESS 9 and when EIS 10 release came out, I've got it. And now I'm stuck with this problem. EDIT: I ran the ESET Uninstaller again and it only detects EIS 10 installed on the computer, so there's no issue with that. Did you remove eset 9 using the uninstall tool or just upgrade? Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 11, 2016 Author Share Posted November 11, 2016 Have you tried following the instructions here? Tried this, didn't work Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 11, 2016 Author Share Posted November 11, 2016 If this behaviour remains I'd recommend making sure you run the Eset uninstaller tool. I've witnessed problems before when uninstalling seems to actually leave some traces that then leads to other issues. You can find the uninstaller at hxxp://support.eset.com/kb2289/?viewlocale=en_US Good idea, but I've done that. First had EIS 10 beta and tried to uninstall it, and it failed. The I used the ESET uninstaller, successfully uninstalled it, got back ESS 9 and when EIS 10 release came out, I've got it. And now I'm stuck with this problem. EDIT: I ran the ESET Uninstaller again and it only detects EIS 10 installed on the computer, so there's no issue with that. Did you remove eset 9 using the uninstall tool or just upgrade? No, ESET 9 uninstalled just fine. I opened today the Uninstall tool and it only sees EIS 10 on this system. Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 11, 2016 Author Share Posted November 11, 2016 Most likely there's an issue unrelated to ESET with registration to WSC. Does running "ecmd.exe /registerav" from the command prompt run from the ESET install folder as an administrator ? If it doesn't help, try running "ecmd.exe /registeravsoft" and restart the computer. If that doesn't help either, we'll need a log from Process monitor from the time when you run "ecmd.exe /registerav". I'm sorry, can you give me more details on how to do that, please? Link to comment Share on other sites More sharing options...
ESET Insiders stackz 66 Posted November 12, 2016 ESET Insiders Share Posted November 12, 2016 Most likely there's an issue unrelated to ESET with registration to WSC. Does running "ecmd.exe /registerav" from the command prompt run from the ESET install folder as an administrator ? If it doesn't help, try running "ecmd.exe /registeravsoft" and restart the computer. If that doesn't help either, we'll need a log from Process monitor from the time when you run "ecmd.exe /registerav". I'm sorry, can you give me more details on how to do that, please? Right click Command Prompt and Run as administrator. At the prompt enter: cd "%ProgramFiles%\ESET\ESET Internet Security" Adjust the above command if EIS is installed to a different directory. Once the prompt is at the installation directory, enter the commands given: "ecmd /registerav" or "ecmd /registeravsoft" Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 14, 2016 Author Share Posted November 14, 2016 Most likely there's an issue unrelated to ESET with registration to WSC. Does running "ecmd.exe /registerav" from the command prompt run from the ESET install folder as an administrator ? If it doesn't help, try running "ecmd.exe /registeravsoft" and restart the computer. If that doesn't help either, we'll need a log from Process monitor from the time when you run "ecmd.exe /registerav". I'm sorry, can you give me more details on how to do that, please? Right click Command Prompt and Run as administrator. At the prompt enter: cd "%ProgramFiles%\ESET\ESET Internet Security" Adjust the above command if EIS is installed to a different directory. Once the prompt is at the installation directory, enter the commands given: "ecmd /registerav" or "ecmd /registeravsoft" Looks like this worked, however Windows reports that "Windows Firewall is turned off or set up incorrectly", but it's not. EIS 10 firewall is turned on and working with no problem. Link to comment Share on other sites More sharing options...
Anthonia 0 Posted November 16, 2016 Author Share Posted November 16, 2016 Any ideas, folks? Can the ESET team fix this? Link to comment Share on other sites More sharing options...
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