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Everything posted by Marcos
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NOD32 Antivirus v11.0.144.0 not updating
Marcos replied to Super_Spartan's topic in ESET NOD32 Antivirus
Detection engine 16297 is the most current one. V16298 is going to be available momentarily; it hasn't been released yet. -
BPP will work with any browser but MS Edge. In that case, IE would open as a secure browser. Occasionally new browser versions may not be supported immediately which has happened recently with Chrome v61 when a newer version of the program was required. Normally we add support for newer versions of browsers via a module update.
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AMS is not a magic thing that will detect and after execution stop all malware that has slipped through other protection layers. Submit it to ESET so that a proper detection is added and that the file is detected and blocked before execution.
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No problems here exporting and importing a cfg xml with v11. Did you install v11 from scratch and exported and imported cfg immediately, or you've changed some settings before importing the cfg?
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This forum does not serve as a channel for reporting undetected samples. Please submit it to ESET as per the instructions at https://support.eset.com/kb141/.
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We already had even v9 compatible with Fall Creators Update before Microsoft released it. It's not that we've been lacking support until v11 is released.
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Who paused protection in EFS 6.5?
Marcos replied to deszynda's topic in ESET Products for Windows Servers
This is not possible. You can enable password protection to prevent unauthorized users from pausing, disabling or uninstalling ESET. -
This seems to be a simple feature that enables only allowed applications to make modifications to selected folders. The same can be accomplished with a HIPS rule. My understanding is that the feature would not protect folders from ransomware that injects into or is run by allowed applications, such as VB scripts.
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V11 hasn't been announced here since it's not available in most countries yet. Changelog: · NEW :UEFI Scanner · Updated : Connected Home Monitor · Updated : Accessibility improvements - Screen reader software support · NEW : License Manager (my.eset.com) · Updated : Installer and Activation changes · NEW : Product upgrade / Downgrade without re-install · Windows 10 RS3 compatible
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Does temporarily disabling real-time protection make a difference? If so, please create a Procmon log as per the instructions at https://support.eset.com/kb6308/. When done, compress the log, upload it to a safe location and pm me the download link.
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If that happens and you start gui from the Start menu, does the splash screen appear or not?
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Did you contact ESET and provide necessary logs (presumably a Procmon log + cfg) ? It could be that you have an application logging into a large html file which would case it to re-scan every time the log is closed after writing a few bytes. We've already come across such cases and the solution was to exclude that log from scanning. Without investigating the issue and giving up immediately, we will never know what is causing it.
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Does the issue persist after a computer restart? Do you update from a mirror of from ESET's servers? If the latter, do you update directly or via a proxy? Does switching to pre-release updates make a difference? If not, does upgrading to the latest version of Endpoint 6.6 make a difference?
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I would that that if anybody feels that ESET is not light on resources, please let us know and we will be glad to investigate what's going on your system and what could be done on your or our part to improve the performance.