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Everything posted by Marcos
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My Modules folder is 684 MB in size. Please run: dir /s "C:\Program Files\ESET\ESET Security\Modules" > modules.txt and upload modules.txt here.
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Why does the escan folder size increase?
Marcos replied to Dracarys_jake's topic in General Discussion
A new log is created there with each on-demand scan. Most likely you have "Log all objects" enabled in a particular on-demand scan profile which causes logs to be extremely large. You should disable that setting. -
Very theoretically, e.g. if they got infected when the disk was connected to an infected machine.
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Unkown chrome sites being blocked by ESET
Marcos replied to ilfungoatomico's topic in Malware Finding and Cleaning
The first one will be unblocked shortly. The second one uses a revoked SSL certificate as reported here: https://www.ssllabs.com/ssltest/analyze.html?d=search-graph.eezyinc.com -
old mirror folder with new endpoint version !
Marcos replied to morana's topic in ESET Endpoint Products
For more information on ESET Bridge, please read https://help.eset.com/ebe/3/en-US/. It is available for download from https://www.eset.com/int/business/download/eset-protect/#standalone: -
Please try installing ESET Internet Security to find out if it can be installed on the tablet. We don't know the specs of the tablet, such as the amount of RAM, disk space, how powerful the CPU is, etc. so it's hard to say if it will work properly without trying it.
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The ESET Mirror tool is a command-line tool, there's no version with gui. You can use Endpoint to create a mirror for the same major version of Endpoint or better use ESET Bridge as a proxy if there's at least one machine with Internet connection in the network and other machines can access it.
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old mirror folder with new endpoint version !
Marcos replied to morana's topic in ESET Endpoint Products
There is nothing like NOD32 Antivirus v4. It reached EOL years ago. There is a KB with instructions how to create mirrors for different ESET products and versions at https://support.eset.com/en/kb7011. Instead of using the mirror tool, you can create a mirror with Endpoint 11 for other Endpoint 11 in the network. with Endpoint v10 for v10, etc. If there's at least one machine with Internet connection and the other machines can reach it, we strongly recommend using ESET Bridge as a proxy which will minimized the amount of downloaded data as well as the disk space. -
BSOD due to ESET v. 11.0.2044.0
Marcos replied to Cubex Group's topic in ESET Internet Security & ESET Smart Security Premium
The dump will be probably quite big so you'd better compress it, upload it to a safe location (e.g. OneDrive, Dropbox, etc.) and drop me a private message with a download link. -
BSOD due to ESET v. 11.0.2044.0
Marcos replied to Cubex Group's topic in ESET Internet Security & ESET Smart Security Premium
Please provide a kernel or complete memory dump from the crash as well as logs collected with ESET Log Collector. -
Virtual Appliance repository not working.
Marcos replied to budtz's topic in ESET PROTECT On-prem (Remote Management)
Please raise a support ticket. The communication with the repository will need to be checked by the support personnel. -
Virtual Appliance repository not working.
Marcos replied to budtz's topic in ESET PROTECT On-prem (Remote Management)
What exactly happens when you click Select? I'm presented with a list of available products: When I choose one, it will be selected: -
Please provide logs collected with ESET Log Collector from the machine in question so that we can check ESET's configuration.
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Device scan vs on demand scan
Marcos replied to Arunokoo's topic in ESET Products for Mobile Devices
Please raise a support ticket via the built-in support contact form. I've run a device scan and it reported "Scan finished". -
What firewall do you use? If all outbound communication is allowed by default, there should be no issues with ESET contacting the servers. If it's a locally installed firewall, then allowing all communication for ekrn.exe and egui.exe should suffice. There is a KB with list of hostnames and IP addresses that various services in ESET products communicate with: https://support.eset.com/en/kb332.