jdashn 12 Posted August 1, 2016 Share Posted August 1, 2016 Good Morning/Afternoon/Evening, I hate to start another topic, but this seems strange. When i create an all in one installer from RA 6.4x I can down load the 32bit installer, but when the 64bit installer downloads, it creates a zero byte file. I have attempted with Chrome, IE, and FF and have had no success in acquiring a 64bit version. The 32bit seems to download just fine to my local machine. Is there a log file i can look for to see if something went wrong? Thanks, Jdashn Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,074 Posted August 1, 2016 Administrators Solution Share Posted August 1, 2016 I think this could be caused by a 120s timeout for downloading installers which is a known bug. This issue is also discussed in other topics in this ERA forum. If you have a fast Internet connection, try downloading the installer later. Link to comment Share on other sites More sharing options...
jdashn 12 Posted August 1, 2016 Author Share Posted August 1, 2016 Thanks Marcos! Strange that the 32bit consistently succeeds though where the 64bit version fails but only on the download to my local machine. I imagine it's just that little extra size maybe that's pushing it over the edge? I'll keep my eyes out for a fix for the 120sec installer download timeout bug and see if the issue is resolved for us then. Jdashn Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted August 1, 2016 ESET Staff Share Posted August 1, 2016 Strange that the 32bit consistently succeeds though where the 64bit version fails but only on the download to my local machine. I imagine it's just that little extra size maybe that's pushing it over the edge? What was the state of progress bar when it failed? Or it started downloading file (i.e. have you been asked to save file) and failed afterwards? I am asking because mentioned known issue should cause problems only if it takes more than 120 seconds since package creation is requested and until first part of created package is requests (this in most browser happens just after save location is chosen, except browsers like Firefox which are pre-downloading files even before save location is chosen). Once package downloading started, your browser must download at least 10MB per 120 seconds, but I guess this is not problem? Link to comment Share on other sites More sharing options...
jdashn 12 Posted August 2, 2016 Author Share Posted August 2, 2016 The issue i have been having happens after the progress bar completes and then i'm asked to download a file. It is this file that gets downloaded and a zero byte file is produced. Is this not the problem that other people have been having? Is there more information that i can provide? thanks! Jdashn Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted August 2, 2016 ESET Staff Share Posted August 2, 2016 The issue i have been having happens after the progress bar completes and then i'm asked to download a file. It is this file that gets downloaded and a zero byte file is produced. Is this not the problem that other people have been having? Is there more information that i can provide? thanks! Jdashn Most users don't even get prompt for saving file - but it may be only difference caused by browser. For further analysis you may enable full trace logging in SERVER's settings, attempt to generate installer and once it fails, send me privately (PM) trace.log it generated (+ do not forget to disable full trace logging). Trace log should contain more detailed information and we will be able to check whether it is the same issue and especially whether it will work with fix that is on the way. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted August 11, 2016 ESET Moderators Share Posted August 11, 2016 Hello, we have the fixed file available, currently on a on-request basis.If you are interested, please contact me via a PM and specify whether you want the Linux or Windows version and whether 32 or 64 bit edition.Please note that the Linux version can only be used with ERA Server 6.4.304.0 and the Windows version can only be used with ERA Server 6.4.295.0.Regards,T. Hello, The files are now publically available, you can read the instructions and download them at hxxp://support.eset.com/ca6177/ Regards, T. Link to comment Share on other sites More sharing options...
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