Customer satisfaction survey 2024
Customer satisfaction survey 2024
31 members have voted
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1. For how long have you been using ESET products?
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1 year or less5
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1-5 years8
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More than 5 years18
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2. What ESET security products do you use? (multiple selections are possible)
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ESET NOD32 Antivirus5
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ESET Internet Security8
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ESET Smart Security Premium14
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ESET Ultimate Security2
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ESET Small Business Security / ESET Safe Server1
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ESET CyberSecurity (Pro) for MacOS3
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ESET Endpoint Antivirus or ESET Endpoint Security for Windows9
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ESET Endpoint Antivirus for Linux1
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ESET Endpoint Antivirus or ESET Endpoint Security for macOS4
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ESET Server security products3
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ESET PROTECT On-premise3
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ESET PROTECT (cloud)4
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ESET Inspect On-premise1
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ESET Inspect (cloud)2
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ESET Managed Detection & Response service0
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ESET LiveGuard Advanced3
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3. Do you find the footprint of ESET in comparison with competetive products
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Lighter16
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Equal7
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Heavier2
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I cannot tell6
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4. Do you find detection and protection capabilities of ESET in comparison with competetive products (based on your own real-world experience):
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Better12
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Equal11
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Worse3
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I cannot tell5
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5. Have you been infected with malware while using ESET in last year? If so, please provide details about the malware in a comment below.
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Yes, the malware was found by another antivirus2
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Yes, the malware was found by myself1
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No28
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6. Have you been hit by ransomware while using ESET last year?
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Yes. ESET was uninstalled or not running after the encryption1
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Yes. ESET was running after the encryption2
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No28
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7. Do you plan to renew your ESET license? If not, please provide reasons in a comment below.
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Yes27
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No4
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8. Were most of your forum queries answered in a timely manner this year? If not, please provide more information in a comment below.
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Yes28
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No3
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9. Did you mostly get accurate answers to your forum queries this year? If not, please provide more information in a comment below.
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Yes28
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No3
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10. If you opened a support ticket, did it lead to a resolution of your issue? If not, please include also the ticket numbers in a comment below.
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Yes7
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No2
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I didn't open any ticket with technical support22
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11. How satisfied are you overall with ESET products (user experience, performance, protection), support, documentation, the direction of development, etc. ?
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Very satisfied13
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Satisfied11
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Neutral4
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Dissatisfied3
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Very dissatisfied0
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