URBAN0 14 Posted December 14, 2023 Share Posted December 14, 2023 I'm keep on getting this which was never issue prior to v17 Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 14, 2023 Administrators Share Posted December 14, 2023 Please carry on as follows: Enable advanced Direct Cloud logging under Tools -> Diagnostics in the advanced setup Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
URBAN0 14 Posted December 14, 2023 Author Share Posted December 14, 2023 Sure, thank you. Link to comment Share on other sites More sharing options...
GTBFiorano 0 Posted December 15, 2023 Share Posted December 15, 2023 I have the same problem today. It is not just URBAN0. Link to comment Share on other sites More sharing options...
URBAN0 14 Posted December 15, 2023 Author Share Posted December 15, 2023 (edited) Hi Marco, Here are the requested logs. If that helps, this happens randomly, but this one happen after bringing my PC from sleep mode. Also, this time I just left my PC ON and during the time when I wasn't at my desk "Push Notification" has reached servers I guess and got fixed that way, but most times I need to reboot my PC to get that working. Thank you eis_logs.zip Edited December 15, 2023 by URBAN0 Link to comment Share on other sites More sharing options...
GreyGhost 9 Posted December 15, 2023 Share Posted December 15, 2023 Same issue. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted December 15, 2023 ESET Moderators Share Posted December 15, 2023 Hello guys, I can confirm that there is an issue with the quality of service of the ESET Push Notification Service (EPNS). The teams responsible are on it. We apologize for the inconvenience caused, Peter Link to comment Share on other sites More sharing options...
URBAN0 14 Posted December 15, 2023 Author Share Posted December 15, 2023 Thank you for letting us know. Have a great weekend. Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 17, 2023 Share Posted December 17, 2023 On 12/15/2023 at 6:53 AM, Peter Randziak said: Hello guys, I can confirm that there is an issue with the quality of service of the ESET Push Notification Service (EPNS). The teams responsible are on it. We apologize for the inconvenience caused, Peter Any updates on the repair? I'm getting complaints about the annoying errors. Thanks. Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 18, 2023 Share Posted December 18, 2023 Also not seeing this service malfunction listed at https://status.eset.com/ Since this is affecting thousands of customers, don't you think it should be listed... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 18, 2023 Administrators Share Posted December 18, 2023 Currently we're in the process of adding monitored cloud services to the ESET Status portal. EPNS is planned to be added next year. Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 18, 2023 Share Posted December 18, 2023 (edited) Something has changed in regards to Eset Push Notifications. I am now seeing it connect via HTTPS; i.e. port 443 versus the past use of port 8888 8883. Edited January 11 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 19, 2023 Administrators Share Posted December 19, 2023 13 hours ago, itman said: I am now seeing it connect via HTTPS; i.e. port 443 versus the past use of port 8888. That's a fallback mechanism to use port 443 if connection on 8888 fails. Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 19, 2023 Share Posted December 19, 2023 Is there a problem with Push Notification servers today? The service keeps trying to connect and then gets dropped. This started after ver. 17.0.16 upgrade yesterday. Also, I am not receiving any Eset alerts about this; Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 19, 2023 Administrators Share Posted December 19, 2023 We have taken measures to mitigate the issue, however, there may still be interim EPNS connection issues. We believe the issue could be eventually resolved later this week. EPNS has not impact on protection capabilities of ESET products. Link to comment Share on other sites More sharing options...
romero 0 Posted January 11 Share Posted January 11 Dnes stejný problém Link to comment Share on other sites More sharing options...
Chogger 1 Posted January 11 Share Posted January 11 same issue here for the last 2 days Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 11 Administrators Share Posted January 11 We're going to adjust the reporting of EPNS so that the notification appears only if there's a problem on user's end (e.g. if the communication with EPNS servers is blocked by a firewall or proxy). EPNS has no effect on protection whatsoever. TheStill and Peter Randziak 2 Link to comment Share on other sites More sharing options...
100 2 Posted January 11 Share Posted January 11 There is no explanation of EPNS in the product help. It is not even mentioned. That's why I searched and finally found this: https://help.eset.com/protect_cloud/en-US/epns.html However, it is still not clear to me what EPNS does with EIS (for example). Are these notifications for a) EIS itself, e.g. to change the update frequency, although they are set to 1 hour in the EIS task scheduler? b) Or are they notifications to the user (license expiry, marketing)? c) Or even both? However, EIS already knows the license date and can therefore generate a notification itself before it expires. And marketing would certainly not justify a warning. So only a) remains. Since you can't do anything about the failure of EPNS anyway, you can switch off the warning. You can switch it on again at a later date: https://help.eset.com/eis/17/en-US/idh_config_ui_notifications.html itman mentioned the port 8888. On the linked page it is 8883, but that is probably because they are different products. Link to comment Share on other sites More sharing options...
Purpleroses 21 Posted January 11 Share Posted January 11 Mine says port 8883 not port 8888. So is there something wrong or is everything alright? Link to comment Share on other sites More sharing options...
itman 1,659 Posted January 11 Share Posted January 11 (edited) 2 hours ago, 100 said: itman mentioned the port 8888. On the linked page it is 8883, but that is probably because they are different products. It was a typo on my part. I corrected my above posting to show 8883. Edited January 11 by itman Link to comment Share on other sites More sharing options...
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