Unable to load ESET on replacement computer

[Guest Shackman]

My home computer SSD containing Win 10 OS and almost all programmes (including ESET) has recently completely failed, and will not boot up. I have now started to build up a replacement computer, but cannot get ESET to load. I have two devices on the subscription - the system says I have to unload one which I have (the old 'main' desktop), but still cannot get the programme to load. Each time I try to load I get the message 'review you device limit and remove some devices', even though the device I wish to load it onto is one of the two shown as 'protected'., and no others are shown. What am I doing wrong?

 

[Marcos 5,739]

Please provide your public license ID in the form of XXX-XXX-XXX.

[Marcos 5,739]

You have a subscription for 2 devices which also appear in the list of devices in ESET HOME:

Please clarify what is the problem.

[Guest Guest Shackman]

Hi Marcos

Public license ID is 3AB-969-444

 

[Guest Shackman]

I cannot download ESET security to the second one (Ben PC) - it keeps telling me I have too many devices and to unload one.

[Marcos 5,739]

1 hour ago, Guest Shackman said:

I cannot download ESET security to the second one (Ben PC) - it keeps telling me I have too many devices and to unload one.

Please provide your public license ID in the form of XXX-XXX-XXX.