Failed to update the agent through Eset Protect Cloud

[Gleen 0]

The transmission between the eset bridge and the agent looks normal, there is a request for the version and it is correct then data is sent I have errors such as Bad TCP. And it's not a link problem

[ma77y88 11]

Yes, still not working here.

[AdWiMa 2]

After we cleared the cache of the bridge it now works for us (on-prem).

[mkrupa 0]

How can you clear the cache?

[AdWiMa 2]

We stopped the ESET Bridge services and then deleted the contents of the cache folder.

[ma77y88 11]

This seems to have worked for us on-prem.

Clear C:\ProgramData\ESET\Bridge\Proxies\Nginx\data\eset_cache

[AdWiMa 2]

we have redirected the cache folder to another drive via the bridge policy
 

[Gleen 0]

I confirm after clearing the cache it works

[IT-KAV 1]

I was able to update test client after cache clearing.

But agent on Protect server itself has outdated paramater in Protect and at the same time refuse to update. With message, that there is nothing to update...

[IggyPop 22]

Hi everyone,

Based on the information from the ESET Bridge development team this should be resolved.

Please just clear the cache and this should resolve the issue.

Thanks,

Iggy