mikechan 0 Posted August 23 Share Posted August 23 Hi, I can update the eset endpoint security from 10.0.2045.0 to 10.1.2046.0 but i cannot update the eset management agent from 10.1.1288.0 to 10.1.1292.0 how can solve it? Quote Link to comment Share on other sites More sharing options...
ESET Staff IggyPop 19 Posted August 23 ESET Staff Share Posted August 23 (edited) Hi @mikechan, is the agent not recieving the task from the ESET PROTECT Cloud or what is the error that shows when trying to upgrade the agent? Thanks, Iggy Edited August 23 by IggyPop Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 23 Administrators Share Posted August 23 Did you attempt to upgrade the agent by sending an ESET PROTECT component upgrade task? Quote Link to comment Share on other sites More sharing options...
mikechan 0 Posted August 23 Author Share Posted August 23 i tried to upgrade the agent by sending an ESET PROTECT component upgrade task. However, i cannot find this job in the "tasks". Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 23 Administrators Share Posted August 23 My bad, in ESET PROTECT Cloud the task is called "Upgrade agent": Quote Link to comment Share on other sites More sharing options...
mikechan 0 Posted August 23 Author Share Posted August 23 hi, i find this job in " Eset Protect - Upgrade Agent in Tasks". The agent upgrade successfully. Thanks, Quote Link to comment Share on other sites More sharing options...
derbärtigeFrytz 1 Posted August 24 Share Posted August 24 Hello, same situation here. Upgrade Task claims to be successfull, however seems to do nothing. Maybe related to:repository.eset.com/v1/com/eset/apps/business/era/agent/v10/10.1.1292.0/agent_x64.msi.changelog.html Version 10.1.1292.0 Fixed: Agents lost connection after migration followed by an upgrade Fixed: Agent service fails to stop in time or system reboot takes longer takes expected Fixed: ESET Inspect connector version status and size not reported to ESET Protect on RHEL 9.2 Fixed: Agent for macOS is not properly fetching system build number and rapid response version code Quote Link to comment Share on other sites More sharing options...
JulienL 0 Posted August 27 Share Posted August 27 Hi, I confirm that I have the same issue. I can't seem to be able to update from 10.1.1288.0 to 10.1.1292.0. The task is successful, but nothing happened. Even the update log on the computer is not created. And I can't find the Upgrade Agent task in the ESET Protect category. What I have is Eset protect component Upgrade. Quote Link to comment Share on other sites More sharing options...
Gleen 0 Posted August 29 Share Posted August 29 I have the same issue. nothing appears in the agent logs after running the update task Quote Link to comment Share on other sites More sharing options...
IT-KAV 1 Posted August 29 Share Posted August 29 (edited) I have same issue on onprem Protect server. Some clients updated when new version released and then it stopped and rest cannot update. Tried submit ticket on friday with logs, but no response from system and support on phone dont see one in the system. New ticket submited via web form today in 13:38 no system reaction so far... Edited August 29 by IT-KAV Quote Link to comment Share on other sites More sharing options...
ma77y88 2 Posted August 29 Share Posted August 29 Same issue too, upgrade task completes with no update of the agent. Quote Link to comment Share on other sites More sharing options...
mkrupa 0 Posted August 30 Share Posted August 30 We have the same problem. Some Clients won't update the agent from 10.1.1288.0 to 10.1.1292.0 but show a green checkmark in the task, Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 30 Administrators Share Posted August 30 What OS is installed on clients where agent upgrade is failing? Does the management agent connect to the Internet via ESET Bridge ? Quote Link to comment Share on other sites More sharing options...
mkrupa 0 Posted August 30 Share Posted August 30 OS is Windows 10 Pro 22H2 on latest patches. Yes, we use ESET Bridge. Quote Link to comment Share on other sites More sharing options...
ma77y88 2 Posted August 30 Share Posted August 30 Our OS is Microsoft Windows 10 Enterprise LTSC 2021 on latest patches and using ESET Bridge also. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 30 Administrators Share Posted August 30 We have identified a bug in ESET Bridge which causes wrong data to be served when spread control is activated on ESET servers. Please wait some time until spread control is turned off and agent is fully served if temporarily disabling the use of proxy server is not an option. P_EB-699 Arko 1 Quote Link to comment Share on other sites More sharing options...
ma77y88 2 Posted August 30 Share Posted August 30 Do we need to turn spread control off or is this centralised? Quote Link to comment Share on other sites More sharing options...
mkrupa 0 Posted August 30 Share Posted August 30 Does this change in spread control also apply to on-prem Eset Protect Server installations? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 30 Administrators Share Posted August 30 The bug is in ESET Bridge, ie. it's independent on other products. Quote Link to comment Share on other sites More sharing options...
ma77y88 2 Posted August 30 Share Posted August 30 I'm not sure what you mean - what exactly do we need to do or do we just need to wait for something to be fixed in ESET Bridge and if so, how long? AHolzhammer 1 Quote Link to comment Share on other sites More sharing options...
ma77y88 2 Posted August 30 Share Posted August 30 The ESET Protect Console is now showing both 10.1.1288.0 and 10.1.1292.0 as up-to-date. Quote Link to comment Share on other sites More sharing options...
Arko 1 Posted August 30 Share Posted August 30 Temporarily stopping Bridge services for the update process worked on our on-premise Protect server. ma77y88 1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted August 30 Administrators Share Posted August 30 It appears there was a glitch on one of the repository servers which has been fixed. Does agent upgrade alright now if connecting to the Internet via ESET Bridge? Quote Link to comment Share on other sites More sharing options...
mkrupa 0 Posted August 30 Share Posted August 30 I tried right now and it is still not working here. Quote Link to comment Share on other sites More sharing options...
Gleen 0 Posted August 31 Share Posted August 31 doesn't work Quote Link to comment Share on other sites More sharing options...
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