DMBittar 1 Posted January 17, 2022 Share Posted January 17, 2022 Hi there! As I wanted to try ESET LiveGuard and couldn't upgrade my license I bought a new one. However, after installing I can't update the modules. I already tryed every suggestion on ESET's site. I removed and reinstalled. I cleaned te update cache. I checked the not use proxy. I reinstalled again and I still can't update. Also, I don't have any other AV installed. At first it just said it couldn't update the modules. Now it sais I don't have a valid license. However, it sais I don't have a valid license only when I try to update the modules. As you can see in attached screenshots the license is recongnised by the AV and the produc is activated, but the update does not recognise the license. How can I fix this? Link to comment Share on other sites More sharing options...
itman 1,667 Posted January 17, 2022 Share Posted January 17, 2022 Reboot your PC and see if the update problem goes away. Link to comment Share on other sites More sharing options...
Sebastian Machala 0 Posted January 17, 2022 Share Posted January 17, 2022 I've got exactly the same problem, bought license today for 3 PCs, tried every solution mentioned in ESET site on and still nothing. (I was trying to do the steps on any of 3 PCs) Link to comment Share on other sites More sharing options...
DMBittar 1 Posted January 17, 2022 Author Share Posted January 17, 2022 2 minutes ago, itman said: Reboot your PC and see if the update problem goes away. No, it doesn't. I already tried this. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted January 17, 2022 Most Valued Members Share Posted January 17, 2022 29 minutes ago, DMBittar said: No, it doesn't. I already tried this. Could be because it's new but I'd expect it to work straight away. Where did you purchase from? If it's the official Eset site it should be fine but if its from somewhere like Amazon it could be a scam i.e a license that's been bought for 1 device but sold on illegally to multiple users. Link to comment Share on other sites More sharing options...
DMBittar 1 Posted January 17, 2022 Author Share Posted January 17, 2022 4 minutes ago, peteyt said: Could be because it's new but I'd expect it to work straight away. Where did you purchase from? If it's the official Eset site it should be fine but if its from somewhere like Amazon it could be a scam i.e a license that's been bought for 1 device but sold on illegally to multiple users. I bought from the oficial ESET reseller here. The license was sent straight to ESET Home. And as you can see by the screenshots the AV recognised the license and instaled it. It just errors when updating. New_Style_xd 1 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted January 17, 2022 Most Valued Members Share Posted January 17, 2022 (edited) 2 minutes ago, DMBittar said: I bought from the oficial ESET reseller here. The license was sent straight to ESET Home. And as you can see by the screenshots the AV recognised the license and instaled it. It just errors when updating. Have you tried using the Eset uninstaller tool in safe mode then reinstalling. This makes sure all eset files get removed https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool If this is the computer that the lower tier product was on just wondering if something has been left behind. The uninstall tool may fix that if it's the case Edited January 17, 2022 by peteyt Link to comment Share on other sites More sharing options...
DMBittar 1 Posted January 17, 2022 Author Share Posted January 17, 2022 25 minutes ago, peteyt said: Have you tried using the Eset uninstaller tool in safe mode then reinstalling. This makes sure all eset files get removed https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool If this is the computer that the lower tier product was on just wondering if something has been left behind. The uninstall tool may fix that if it's the case I just tryed it upon your suggestion but it didn't work. No updates after reinstalation. Link to comment Share on other sites More sharing options...
itman 1,667 Posted January 17, 2022 Share Posted January 17, 2022 I would open a support request with the Eset Brazilian partner you purchased the license from since the update problem is stating there is an issue with your license. Link to comment Share on other sites More sharing options...
DMBittar 1 Posted January 18, 2022 Author Share Posted January 18, 2022 33 minutes ago, itman said: I would open a support request with the Eset Brazilian partner you purchased the license from since the update problem is stating there is an issue with your license. I did, but support requests from my local reseller usually takes some days to be answered when it is answered, a time I shouldn't have to wait. Besides, I can't understand why the AV itself says the license is valid, ESET Home says the license is valid, but the updater says otherwise in contrast to the other products. Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted January 18, 2022 Share Posted January 18, 2022 My product has been updated to 15.0.23.0 After I restarted the computer, this message kept showing up and it doesn't come out. I check the progress. clicking on the blue link, when I see everything is normal. this message was supposed to be gone. Link to comment Share on other sites More sharing options...
DMBittar 1 Posted January 18, 2022 Author Share Posted January 18, 2022 Well, just as an update, it just worked. I did nothing else nor have I received an reply from ESET but all of a sudden it started working. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 18, 2022 Administrators Share Posted January 18, 2022 It seems there was an issue during the night, causing a delay of a couple of minutes before new licenses started to work. It's being investigated. We apologize for the inconvenience. New_Style_xd 1 Link to comment Share on other sites More sharing options...
total 4 Posted January 18, 2022 Share Posted January 18, 2022 9 hours ago, DMBittar said: Besides, I can't understand why the AV itself says the license is valid, ESET Home says the license is valid, but the updater says otherwise in contrast to the other products. Did you receive an email to validate your license, after purchase? Had the same situation, license valid but I never received the email to validate the license and I got the same message. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 18, 2022 Administrators Share Posted January 18, 2022 The authorization error occurred due to delays in data replication that have occurred recently. We are working hard on implementing improvements to prevent it in the future. We apologize for the inconvenience. New_Style_xd 1 Link to comment Share on other sites More sharing options...
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