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Cannot Reach Eset North America


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Purchased the 2 year 2 pc license and never got my acitvation email. I had to have it sent on the lost license page. Well the system keeps emailing me 2 trial username/passwords with EXPIRED expiration dates. 

 

NONE of the phone numbers work, you get an automated voice that says "Sorry that extension is not available". And of course the live online chat page never loads either.

 

I'll NEVER purchase from eset EVER again. I'll be going to the better business bureau to get my refund since none of esets communication channels is open for their customers. RIDICULOUS.

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Hello,

 

Sorry to hear that. I assume you also looked in your spam/junk folder for the email containing the license? Sometimes they do end up there.

 

But this communication channel is open so don't worry ESET will fix this for you. 

 

In the meantime, you can download a fully functional 30-day trial from the website and when you get the 2 yr / 2 pc license you just need to change the user/pass in the product.

 

Edit: I guess this may have something to do with why you might have a hard time getting in touch with ESET today 

https://forum.eset.com/topic/2932-is-eset-still-in-business/?p=16767

Edited by SweX
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North America Customer Care and Sales Delays

Alert ID: ALERT37|Last Revised: July 24, 2014

Dear Customers,

If you are having issues contacting Customer Care and Sales, please be advised that we are experiencing delays with our email and customer service system. 

We are working hard to address this issue and it should be resolved soon.

We apologize for any inconvenience and appreciate your patience.

 

hxxp://kb.eset.com/esetkb/index?page=content&id=ALERT37

 

Edited by SweX
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Everything should be close to back online.

Some of my orders just went through.

 

Sorry for the troubles that anyone experienced.

 

Keep in mind the forums were never down during this period and we are always here to guide and assist. :)

 

Have a great weekend !

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  • ESET Moderators

Hello,

I am sorry to hear you had a problem reaching ESET North America.

I'm at a conference away from the office this week myself, and I understand there was some kind of pervasive IT outage.

ESET does, of course, have redundant infrastructure, has various policies and procedures in places for contingencies (earthquakes, power outages, etc.) and backs them up with multiples tests and drills a year, but there are still some situations where things don't go smoothly.

I don't have exact details myself what happened yet (I'm out of the office) but my understanding is that service was restored within a few hours, although it may have been slow due to the backlog

Feel free to call ESET's customer care folks at +1 (866) 343-3738 tomorrow morning and someone will be able to help you with your licenses.

Regards,

Aryeh Goretsky

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There are other ways of reaching out to ESET. ESET North America has two constantly montored Twitter accounts:

https://twitter.com/ESETNA | https://twitter.com/eset/ 
There is a Facebook page:
https://www.facebook.com/eset 

And via Support Request
https://www.eset.com/us/support/contact/s1/

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