reisender1967 12 Posted July 12, 2018 Share Posted July 12, 2018 Hello, Since the update to version 11.2.46.0 I receive e-mails as soon as the signature database has been updated. In the e-mail settings the level is set to "Warnings" and no mails have been sent until now, only since the update to 11.2.46.0 Greetings Christian Link to comment Share on other sites More sharing options...
reisender1967 12 Posted July 13, 2018 Author Share Posted July 13, 2018 Hello, I have now set the warning level to "Error", but the email is still being sent. How do I get the dispatch switched off without deactivating it completely? Greetings Christian Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted July 13, 2018 Administrators Share Posted July 13, 2018 Please contact your local customer care so that a regular support ticket is created and that it can be tracked properly. Link to comment Share on other sites More sharing options...
reisender1967 12 Posted July 13, 2018 Author Share Posted July 13, 2018 Hi Marcos, Since the error has only occurred since version 11.2.46.0 , which is apparently still unofficial, I thought the forum was the right place. Greetings Christian Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,158 Posted July 16, 2018 ESET Moderators Share Posted July 16, 2018 Hello Christian, can you please check the version of Configuration module (33)? Open the main GUI -> Help and support -> Installed components. Recently we released version 1685.8, which should resolve the issue, you describe, can you please confirm? Regards, P.R. Link to comment Share on other sites More sharing options...
reisender1967 12 Posted July 16, 2018 Author Share Posted July 16, 2018 Hello Peter, the version is 1685.8 from 21.06.2018, but the error persists. Here is the current mail I got: 16.07.2018 14:31:23 - Beim Ausführen von Kernel auf dem Computer COREI5-4670K wurde folgende Meldung erzeugt: Die Erkennungsroutine wurde erfolgreich auf Version 17723P (20180716) aktualisiert. __________ Hinweis von ESET Internet Security, Version der Erkennungsroutine 17723P (20180716) __________ Greetings Christian Link to comment Share on other sites More sharing options...
MarcFL 28 Posted July 22, 2018 Share Posted July 22, 2018 (edited) I have the same issue. Please fix this ASAP. I am getting warning emails from all my computers and it's annoying! Not happy. I have it set to email notifications of warnings - nothing was changed before the update. The bug is that definition update notifications are emailed even when it's set to email notifications for Warnings Only or even Errors Only for that matter! XXX 7/22/2018 10:52:40 AM - During execution of Kernel on the computer XXXX, the following event occurred: Detection Engine was successfully updated to version 17758 (20180722). Edited July 23, 2018 by MarcFL Link to comment Share on other sites More sharing options...
MarcFL 28 Posted July 23, 2018 Share Posted July 23, 2018 (edited) Update: They are aware of the bug and a pre-release fix is available. You can wait for this fix to automatically update when it is released or you can obtain a pre-release version if you wish. A newer module is available - Configuration module (33): 1685.11 To view the currently installed version of this module, click on Help & Support, About Eset, Installed Components... To obtain this update, please enable pre-release updates.To enable pre-release updates in your ESET Windows home product, visit: hxxp://support.eset.com/zap/kb3415/ Edited July 23, 2018 by MarcFL Link to comment Share on other sites More sharing options...
MarcFL 28 Posted July 26, 2018 Share Posted July 26, 2018 (edited) Summary of Bug: In Eset NOD32 v11.2.49.0 , when “Send Event Notifications by Email” is ON and “Minimum Verbosity for Notifications” is set to Warning or Errors, an email is STILL generated every time a successful definition update is completed. Example Email: 8/1/2018 20:17:36 PM - During execution of Kernel on the computer XXXX, the following event occurred: Detection Engine was successfully updated to version 17813 (20180801). This is a verified bug in Eset as discussed previously. I manage over 20 home/small business computers with Eset NOD32 11.2.49. ALL have the same issue. Edited August 3, 2018 by MarcFL Link to comment Share on other sites More sharing options...
MarcFL 28 Posted August 2, 2018 Share Posted August 2, 2018 2 Weeks and still no fix Eset! Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 317 Posted August 6, 2018 ESET Moderators Share Posted August 6, 2018 Hello, We have identified the cause of this issue and are working on a fix. Thank you for your patience. Link to comment Share on other sites More sharing options...
MarcFL 28 Posted August 10, 2018 Share Posted August 10, 2018 I just received this email Nonsense from Eset Support. This bug effects ALL users that have email notifications on and is easily reproducible by Eset. As I previously stated, I manage over 20 home/small business computers with Eset NOD32 11.2.49. ALL have the same issue. In addition, many other customers have complained about the same bug. An ESET Technical Support Representative has updated this case with the following information: Greetings Marc, We apologize for the delay in response. Our developers have informed us that we will require logs from the computers being affected by this issues. Additionally, they requested to reconfigure the settings within the email notifications to ensure all have been set properly. To identify your issue and help you resolve it, we need to collect additional information about your system configuration and any installed ESET antivirus product. For illustrated instructions to use the ESET Log Collector visit: hxxp://support.eset.com/zap/KB3466/ We will examine the logs and respond as soon as possible with the recommended action based on our findings. Thank you for using ESET security products, ESET Technical Support North America My Reply: Nonsense. This bug effects all users that have email notifications on and is easily reproducible by Eset. Please check with your managers and read this so you can be brought up to date on the status of this bug and the fix. “It was already confirmed as a bug and fixed. The fix will be included in the next hotfix.” See: https://forum.eset.com/topic/16105-112490-email-notification-works-not-as-expected/ Link to comment Share on other sites More sharing options...
MarcFL 28 Posted August 17, 2018 Share Posted August 17, 2018 (edited) 8-17-18 An ESET Technical Support Representative has updated this case with the following information: Hello, Thank you for contacting ESET North America Technical Support. Our developers are currently working towards a solution to the issues you are experiencing. They've mentioned that as soon as a solution is available it will be distributed via the ESET console through an update. We appreciate your time and patience and will be sending an update shortly. Our sincerest apologies for the delays and issues this may have caused you. Thank you for using ESET security products, ESET Technical Support North America Edited August 18, 2018 by MarcFL Link to comment Share on other sites More sharing options...
DriedFish 1 Posted August 18, 2018 Share Posted August 18, 2018 (edited) I am having the identical problem. I opened a support ticket with my "local customer care" on August 13. They keep sending me cookie-cutter instructions like 'reset this' and 'reinstall that'. None of them do any good, of course, and the problem persists. Thanks. D. Edited August 19, 2018 by DriedFish typo Link to comment Share on other sites More sharing options...
DriedFish 1 Posted August 20, 2018 Share Posted August 20, 2018 Has ESET decided just to ignore this problem forever? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted August 20, 2018 Administrators Share Posted August 20, 2018 I reckon I've mentioned elsewhere that this will be addressed in the next v11.2 hotfix. Link to comment Share on other sites More sharing options...
DriedFish 1 Posted August 20, 2018 Share Posted August 20, 2018 Marcos, I just saw that you wrote that on the NOD32 thread on August 4. I have updated at least twice since then, and the problem persists. Maybe I just don't understand what a "hotfix" is. Aren't the updates which require a restart "hotfixes"? If not, how will we know of their existence and how will we get hold of them to install? Thanks again. D. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted August 20, 2018 Administrators Share Posted August 20, 2018 A v11.2 hotfix addressing several bugs should be available within 1-2 weeks from now. Link to comment Share on other sites More sharing options...
galaxy 11 Posted August 21, 2018 Share Posted August 21, 2018 (edited) Turns off the option but I don't have to receive mail Edited August 21, 2018 by galaxy Link to comment Share on other sites More sharing options...
DriedFish 1 Posted August 30, 2018 Share Posted August 30, 2018 Marcos (or anyone else who knows), Is it still estimated that the hotfix for this problem will by available by Sept. 3 (2 weeks from Aug. 20)? Thanks. D. Link to comment Share on other sites More sharing options...
DriedFish 1 Posted September 2, 2018 Share Posted September 2, 2018 There has been another module update, and the bug is still there! Have we simply been abandoned by ESET? Thanks. D. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted September 2, 2018 Administrators Share Posted September 2, 2018 The hotfix version 11.2 I mentioned earlier has not been released yet. About a week ago I wrote that it was pending for WHQL certification and afterwards it would undergo QA tests before it's released. There should be more information about the release next week since it's weekend now. Link to comment Share on other sites More sharing options...
reisender1967 12 Posted September 7, 2018 Author Share Posted September 7, 2018 Since today I have the version 11.2.63.00. The e-mail after the signature update is still coming. Link to comment Share on other sites More sharing options...
galaxy 11 Posted September 8, 2018 Share Posted September 8, 2018 (edited) Did you turn off the mail notification Edited September 8, 2018 by galaxy Link to comment Share on other sites More sharing options...
reisender1967 12 Posted September 8, 2018 Author Share Posted September 8, 2018 Only if I disable the email notification completely I don't get a notification after the signature update. Link to comment Share on other sites More sharing options...
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