Leonardo 11 Posted November 16, 2017 Share Posted November 16, 2017 Hello, ESET Internet Security user, on WIndows 10 Pro. Just looking at "System Cleaner", and I cannot find detailed informations about the changes that I can reset on my PC with this tool. Can you help me ? Thanks. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted November 16, 2017 Most Valued Members Share Posted November 16, 2017 Yeah it does not tell you the actual changes just that changes have been made Link to comment Share on other sites More sharing options...
Leonardo 11 Posted November 16, 2017 Author Share Posted November 16, 2017 4 minutes ago, peteyt said: Yeah it does not tell you the actual changes just that changes have been made Thanks @peteyt Is there a way to know these changes ? If I click on "reset", what are the risks ? Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted November 16, 2017 Most Valued Members Share Posted November 16, 2017 I think "System Cleaner" is primarily to restore system files that may have been damaged by a virus or malware. I don't think it's meant to be a "Cleaner" for any other purpose such as temp files, cookies, web history, etc. If you are not having any issues I wouldn't reset anything. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted November 16, 2017 Most Valued Members Share Posted November 16, 2017 2 hours ago, Leonardo said: Thanks @peteyt Is there a way to know these changes ? If I click on "reset", what are the risks ? It's designed to revert settings that may have been changed possibly by malware. I have suggested a few times that there is not enough information and no logging of this feature to see what has been changed. Link to comment Share on other sites More sharing options...
Leonardo 11 Posted November 17, 2017 Author Share Posted November 17, 2017 21 hours ago, SCR said: I think "System Cleaner" is primarily to restore system files that may have been damaged by a virus or malware. I don't think it's meant to be a "Cleaner" for any other purpose such as temp files, cookies, web history, etc. If you are not having any issues I wouldn't reset anything. Thanks @SCR You are right, it would probbaly be better to do nothing ! But this "System Cleaner" is not very useful 19 hours ago, peteyt said: It's designed to revert settings that may have been changed possibly by malware. I have suggested a few times that there is not enough information and no logging of this feature to see what has been changed. Thanks @peteyt Where can I find your previous post about this feature ? I would add some comments Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted November 17, 2017 ESET Moderators Share Posted November 17, 2017 Some info about System Cleaner on the KB: https://support.eset.com/kb6564/#SystemCleaner Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted November 17, 2017 Most Valued Members Share Posted November 17, 2017 18 minutes ago, foneil said: Some info about System Cleaner on the KB: https://support.eset.com/kb6564/#SystemCleaner Thanks foneil. It would be nice to know what the settings are currently and what Eset would reset it to. More detail would be very helpful. Perhaps I'm missing something. Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted November 17, 2017 Most Valued Members Share Posted November 17, 2017 7 hours ago, Leonardo said: You are right, it would probbaly be better to do nothing ! But this "System Cleaner" is not very useful I think it could be very useful if you had an infection screw up your system files. Otherwise not so much. But that's it's purpose and I'm sure it would do it well. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted November 17, 2017 ESET Moderators Share Posted November 17, 2017 16 minutes ago, SCR said: Thanks foneil. It would be nice to know what the settings are currently and what Eset would reset it to. More detail would be very helpful. Perhaps I'm missing something. 2 Resets back to Computer default is all I understand it to mean. But I agree/understand that it would be good to have a list of what flagged it in the first place and what will be reset. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted November 18, 2017 Most Valued Members Share Posted November 18, 2017 2 hours ago, foneil said: Resets back to Computer default is all I understand it to mean. But I agree/understand that it would be good to have a list of what flagged it in the first place and what will be reset. Or even at least add it to the logs so that when it makes a change each change is logged. If a user changes a setting with it and it changes something they need there is currently no way to either revert or to simply just see what change was made Link to comment Share on other sites More sharing options...
Leonardo 11 Posted November 19, 2017 Author Share Posted November 19, 2017 On 17/11/2017 at 11:09 PM, foneil said: Resets back to Computer default is all I understand it to mean. But I agree/understand that it would be good to have a list of what flagged it in the first place and what will be reset. Hopefully this feature will be improved on the future ESET releases Link to comment Share on other sites More sharing options...
Hazzard 0 Posted December 3, 2017 Share Posted December 3, 2017 How about next time you ad a feature you first put a help file that helps no one with it? I mean who just random adds components/cleanders and says nothng about what it actually cleans/changes? why just why lol I mean sure it may not change anything important but is chance with all the settings and apps on new pcs I just cant get my hea around the fact that a company as big as ESET would do this and not say what it changes or have it log what change as every time you make change to pc you should know at it change in case it affects other service. It cleans system restore? what does it clean as I never seen it take away or add restore points or change system restore in any way. Seriously ESET do not do this again without adequte help files or at least post on the site or forum what it does so we know, is it too much to ask after paying for ESET to ask for txt to be added or just reply to this post saying what it does lol, even the moderator for ESET does not know. Seriously I will switch to another AV because of this as no explanation and people asking and the mods dont even know so whats the point of supporting ESET who add things and no support not even an expiation? Its not just this its a few of the settings and things also that the help and documentation for is vague and just lacking in any kind of explanation and then people post on a forum thats by ESET and not one guy has a full explanation. Just add cleaner add reg fix next add this add that but dont add the help files and support to go with it. I know why dont we all post guessing and asking while ESET sit back and do nothing when its just txt that needs written or copy pasted from some old notes. Not what I expect from ESET and not what I am paying for so either get this explained soon or I am moving AV. Link to comment Share on other sites More sharing options...
Hazzard 0 Posted December 3, 2017 Share Posted December 3, 2017 (edited) On 17/11/2017 at 9:29 PM, foneil said: Some info about System Cleaner on the KB: https://support.eset.com/kb6564/#SystemCleaner Is this supposed to be a joke? some info? that link does not give much more info than we already know so why is it even being posted and linked like its an explanation? your a moderator can you not like find out? am i really asking too much here? a explanation in txt that should already be posted so we know whats what, we pay money to use this so get it sorted. Its only been out a month with no explanation and this thread is almost a month old and not one guy from ESET is even posting to say. What is this guys? Edited December 3, 2017 by Hazzard Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 4, 2017 Administrators Share Posted December 4, 2017 System Cleaner should be basically used when instructed by customer care after cleaning specific threats. There's a brief description about what clicking the Reset button will reset (e.g. "Settings that can change the behavior of your computer, such as file associations"). Currently we've integrated the very first version of the feature into v11 and it's subject to further changes and improvements. Link to comment Share on other sites More sharing options...
Hazzard 0 Posted December 5, 2017 Share Posted December 5, 2017 14 hours ago, Marcos said: System Cleaner should be basically used when instructed by customer care after cleaning specific threats. There's a brief description about what clicking the Reset button will reset (e.g. "Settings that can change the behavior of your computer, such as file associations"). Currently we've integrated the very first version of the feature into v11 and it's subject to further changes and improvements. 14 hours ago, Marcos said: Link to comment Share on other sites More sharing options...
Hazzard 0 Posted December 5, 2017 Share Posted December 5, 2017 cool well its clear no one knows what it clans change fix but am sure its all good even thought no one can say what it does. so cool cool. Next time your adding things maybe ad coumentation forst? or if you dont know what it dos just tell us with next build of WSWT makes a lot of sense and only been asking days now and other people longer and the question has still not been answered.. At lest you are trying to anser it but if you dont know then tiy cant say and the vauge child like desptions and help files where obviously done by someone else who dose not know.. Dos the person /madepersons who developed this know? Link to comment Share on other sites More sharing options...
Hijin25 12 Posted January 2, 2018 Share Posted January 2, 2018 It seems that this does not work correctly, I for example always deactivate the "restore system" function, and when I get into the system cleaner it informs me that it is deactivated, however when I give it the instruction to restore it, there is no change, "restore system "remains deactivated. Link to comment Share on other sites More sharing options...
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