Peter Randziak

This is an early announcement related to the end of life for ema.eset.com (EMA1). As we're completing the migration of MSPs to EMA2 (msp.eset.com), the aim is to phase out EMA1 completely by the end of the year.
 
For more in-depth information and details, please consult the below links:
ESET MSP Administrator V1 to V2 Migration Process FAQ: https://help.eset.com/ema/en-US/migration_faq.html  ESET MSP Administrator versions feature comparison (EMA1/EMA2): https://www.eset.com/int/business/msp-administrator/ More about ESET MSP Administrator V2: https://help.eset.com/ema/2/en-US/ How to use EMA2 with your ESMC https://help.eset.com/msp_getting_started/en-INT/  There will be more detailed information about what this specifically means coming via the usual channels and you'll be informed about any action steps that may arise as part of this EOL initiative.

https://www.eset.com/sk/o-nas/press-centrum/eset-tlacove-spravy/nadacia-eset-podporila-vyvoj-slovenskeho-testu-na-koronavirus-a-financuje-prvych-100-000-kusov/
Machine translation:
Scientists from Slovak companies MultiplexDX, Lambda Life and ProScience Tech have joined forces with virologists from the Biomedical Center of the Slovak Academy of Sciences (BMC SAV) to build a reagent kit according to the World Health Organization (WHO) protocol for reliable detection of SARS-CoV-2. In the first phase they plan to produce and make available 100,000 PCR tests. The ESET Foundation supported the development of the test and finances the first 100,000 pieces to be offered as a gift to the Slovak Republic.
Key components have been developed and manufactured by MultiplexDX, a company dedicated to developing and manufacturing innovative reagents for various molecular diagnostic methods. The Slovak PCR test is currently being validated in cooperation with a team of scientists from the BMC SAS. Preliminary results show not only the functionality but also the good sensitivity of the new test, comparable to the currently used diagnostics. “This means that our test is reliable and accurate and can help diagnose early-stage patients. We can produce key components for 100,000 PCR tests in two weeks, ”explains Pavol Čekan, founder of MultiplexDX.
“In the process of validation and subsequent registration of the resulting report we cooperate with the non-profit organization CCCT SK. It will be estimated to take about three weeks, ”said Adam Andráško of ProScience Tech. "Virus detection consists of sample collection, RNA isolation and PCR diagnostics itself, with our joint efforts focused on the last step," said Ivan Juráš of Lambda Life. “I believe that the efforts of our scientists will be crowned with success, and we will have enough PCR tests from our own resources as important as coronavirus detection. This will help Slovakia not only in continuous testing, but we will also create a reserve in case there is a shortage of tests in the world, ”notes Robert Mistrík from the permanent crisis staff.
The ESET Foundation supported the development of the test and provided funding for the first 100,000 units from the COVID-19 Effective Diagnosis and Prevention Fund. These tests will be offered as a gift to Slovak state institutions. “When creating the Fund, it was important for us to ensure effective mass-scale diagnostics, which can only be achieved through science. Even in such a critical situation, the importance of supporting science in Slovakia, which we have been dedicated to for a long time, thus proves important, ”says Richard Marko, CEO of ESET.
Production capacities will primarily be available to diagnostic laboratories in Slovakia after the first 100,000 tests have been used. “We are ready to cooperate with state laboratories, flexibly respond to their needs and supply them efficiently. After meeting the needs of Slovak Laboratories, we can direct our capacities to other countries that would need our products, ”explains the authors of the test.

ESET has been protecting users worldwide for decades already and have always provided state-of-the-art protection. While it was always our digital worlds that ESET has been protecting, now with the epidemic of the SARS-CoV-2 coronavirus the need to protect also users themselves became inevitable. Besides supporting various scientific and charity events, we are now creating a fund to support effective diagnosis of SARS-CoV-2 coronavirus, giving 300,000 EUR to support the purchase of a diagnostic system capable of analyzing 4000 samples per day.
By purchasing ESET's products you can be sure that you also support science and charity.
 
Machine translation:
https://translate.google.com/translate?sl=sk&tl=en&u=https%3A%2F%2Fwww.eset.com%2Fsk%2Fo-nas%2Fpress-centrum%2Feset-tlacove-spravy%2Fspolocnost-eset-vytvara-fond-na-podporu-ucinnej-diagnostiky-koronavirusu-sars-cov-2%2F
Recognizing the seriousness of the SARS-CoV-2 coronavirus spread, ESET has decided to engage in the fight against the epidemic in Slovakia. The ESET Foundation has therefore set up a COVID-19 Effective Diagnosis and Prevention Fund, to which ESET will contribute EUR 300,000. The amount will be increased later if necessary. The aim of the newly established fund is to provide, in the first phase, the necessary equipment for improving the quality of diagnostics and introducing comprehensive testing in Slovakia.
Since its inception, ESET has dedicated itself to the diagnosis of computer viruses and is symbolic to support the diagnosis of biological viruses in this situation. Even at such moments, the importance of science, which can make a significant contribution to solving the situation, has been shown. ESET Foundation supports science and research and is the organizer of the ESET Science Award.
“We have set up a fund to support the effective diagnosis and prevention of coronavirus because we believe that only a systematic scientific approach will help us manage this epidemic. At the same time, it is essential that we think ahead today and take steps to relaunch the economy. General and systematic testing of the population will help in returning the employees to the work process and thus also help the Slovak economy, ” explains Richard Marko, CEO of ESET.
Through the Fund, ESET will support the purchase of high-performance diagnostic equipment, the development of systems for more efficient online diagnostics, or contribute to the cost of operating or collecting and transporting samples. Public and private medical diagnostic institutions and laboratories operating in Slovakia that are authorized to diagnose this type or to take and transport SARS-CoV-2 related samples may receive financial support. These institutions can contact the ESET Foundation at nadacia[at]eset.sk . The expert guarantor in the evaluation of the use of the fund's resources is the recognized Slovak chemist Robert Mistrík.
“After the first discussions, we are considering co-financing the purchase of the Roche cobas 8800 System, or co-financing its operation. This device is able to do real-time RT-PCR tests at lower unit cost and shorter time in automatic mode. It can evaluate up to 4,000 samples in a single day. We will look for a partner to operate this device. Of course, the fund will also be open to other solutions supporting its goal, ” concludes Robert Mistrík, the fund's expert guarantor.
More information about the Fund for the Support of Effective Diagnosis and Prevention of COVID-19 can be found at www.nadaciaeset.sk .

Dobrý deň, chcem poďakovať všetkým ľudom ktorý zabezpečujú ochranu starajú sa o vývoj proti cybercrime .... Skúšal som naozaj veľa produktov no určite s ních je naj ESET vo všetkých smeroch ... ďakujem za všetkých ktorých ESET chráni na celom SVETE ... s pozdravom Múka

This is an early announcement related to the end of life for ema.eset.com (EMA1). As we're completing the migration of MSPs to EMA2 (msp.eset.com), the aim is to phase out EMA1 completely by the end of the year.
 
For more in-depth information and details, please consult the below links:
ESET MSP Administrator V1 to V2 Migration Process FAQ: https://help.eset.com/ema/en-US/migration_faq.html  ESET MSP Administrator versions feature comparison (EMA1/EMA2): https://www.eset.com/int/business/msp-administrator/ More about ESET MSP Administrator V2: https://help.eset.com/ema/2/en-US/ How to use EMA2 with your ESMC https://help.eset.com/msp_getting_started/en-INT/  There will be more detailed information about what this specifically means coming via the usual channels and you'll be informed about any action steps that may arise as part of this EOL initiative.

Hello @Christoforos
 The team responsible was able to determine the root cause of the issue.
Fix will be prepared, tested on test environment and deployed to production.
Consoles has been restarted to resolve the issue until permanently fixed, so you should be able to access your ECA right now.
 
We apologize for the inconvenience caused,
Peter

Hello @Christoforos
 The team responsible was able to determine the root cause of the issue.
Fix will be prepared, tested on test environment and deployed to production.
Consoles has been restarted to resolve the issue until permanently fixed, so you should be able to access your ECA right now.
 
We apologize for the inconvenience caused,
Peter

A fix will be included in v4.0.95. There's no ETA yet but it shouldn't take long.

Hello @mhmd,
the module is related to "Customer Experience Improvement Program", the details are described at 
https://help.eset.com/eis/13/en-US/ceip.html
Peter

Hi,
please make sure that the proxy server has TLS enabled. And as my colleague mentioned before, better to prepare new EEI Server certificate. It can be easily done during the Installation/Repair process https://help.eset.com/eei/1.3/en-US/gui_server_installation.html

All computers within a particular organization share EDTD results. Moreover, files that turn out to be malicious are also blocked for users with LiveGrid reputation system. This is, however, limited only to PE files, such as exe and dlls and it doesn't concern malicious documents for instance. Unlike LiveGrid, EDTD analyzes files immediately and client (e.g. mail server) waits for the result of analysis prior to delivering email or allowing the file to run.
Users with the LiveGrid Feedback system enabled submit detected or suspicious PE files to LiveGrid; the response is not instant and it may take a while until a malicious file is blocked in LiveGrid, a detection is added or improved and delivered either via a standard module or streamed (pico) update.
EDTD
instant analysis in EDTD cloud (files are run in a sandbox and are also assessed by machine learning models) analysis of any file possibly carrying malware, including documents with macros files with malicious behavior are blocked typically within less than 5 minutes possibility to delay email delivery or file execution until a result from EDTD is received results are shared within your organization instantly (only 100% malicious files are also blocked for users with LiveGrid) LiveGrid
analysis of mainly suspicious executable files (ie. not documents) not possible to delay email delivery or file execution until malware recognition is added it may take up to 30 minutes for brand new malware (executable) to be recognized via LiveGrid and streamed updates

I have found this fix for you but it would disable Siri , and this data is your voice getting to Siri
1. System Preferences -> Accessibility -> Siri
2. Click “Open Siri Preferences...”
3. Check the box for “Enable Ask Siri”
4. Move the radio button for “Voice Feedback” to “Off”
5. Uncheck “Enable Ask Siri”
After that there shouldn't be much traffic to corespeechd

As I wrote, there will be a hotfix of ESET NOD32 for Linux desktop that will address the issue.

There are no delays in providing update files on update servers. The difference is caused by the default interval for checking for new updates which is 60 minutes. That said, it should take 1 hour at maximum for all machines to update to a particular engine version.
Unlike EMSL, Windows v7 product use streamed updates to get updates against a group of threats every few minutes. However, in case of VBA malware only ESET Dynamic Threat Defense (supported by Windows Server products v7+) could shorten the reaction time and possibly recognize the malware even before it starts spreading by analyzing attachments possibly carrying malware in cloud.

Hello,
As @Perry noted 3rd party certification authorities typically provide pem or pkcs#12 web certificate which does not contain root CA as that is not required for common webservers - this certificate is typically preinstalled on devices so that chain of trust can be established. MDM does a "bit more" than typical webserver - during enrollment we also install root CA to enrolled device to establish trust (we can't guess whether certificate is selfsigned or signed by CA already trusted by device) so we have extra requirement.
I'll look into improving documentation wrt to 3rd party certificates as openssl command line how to convert between formats and appending root CA to existing certificates should help some users.
HTH

Hi,
 
You should create a full chain certificate which contains SSL cert, intermediate, root and private key.
 
- Download XCA and install it.
- Download OpenSSL and install it.
1.) Create a empty file (C:\temp\cert-chain.txt) on your PC and past the following inside it:
-----BEGIN CERTIFICATE-----
(Your Primary SSL certificate from C:\temp\your_domain_name.crt)
-----END CERTIFICATE----- 
-----BEGIN CERTIFICATE-----
(Your Intermediate certificate from C:\temp\TheIntermediateCA.crt)
-----END CERTIFICATE----- 
-----BEGIN CERTIFICATE-----
(Your Root certificate part from C:\temp\TheTrustedRoot.crt)
-----END CERTIFICATE-----
2.) Now replace the content inside the brackets with your certificates (which you can export via XCA; PEM txt format). The order above is VERY important so do not mix it!
2.) Export the private key (unencrypted in text format) with XCA from your certificate and store it inside  C:\temp\server.pemkey
3.) Now merge everything together as pkcs12 (filename extension for PKCS #12 files is .p12 or .pfx). To do that open a CMD (run as admin) and perform:
cd C:\OpenSSL-Win32
openssl pkcs12 -export -inkey C:\temp\server.pemkey -in C:\temp\cert-chain.txt -password pass:ABCD -out C:\temp\certificate(chain_and_key).pfx
4.) Your PFX file is now ready to be used.

To have "secure" as in trusted by browser, You need to purchase 3rd party certificate from common internet certification authority.
One of such certificate authorities is let's encrypt who provide certificates for free.
ESMC creates self-signed certificates which are not trusted unless their root CA is imported into device certificate store.
@Command IT What You probably mean was certificate chain installation which was required till 6.5 due to TLS layer we used. In 7.0+ we use different TLS layer on windows (openssl) and PKCS#12 is newly required to contain entire certificate chain including root CA - system certificate store is not used anymore.

Hello guys,
I opened a ticket with the dev team to check the logs provided by @Camilo Diaz
In case you have the logs (as described by Marcos), or are willing to record them feel free to provide me with them so I can have them checked...
Regards, Peter

This appears to be a problem of a particular proxy server which responds with 304 Not modified even to non-conditional requests which is not in concordance with RFC.

You have a rootkit there. Either boot from a clean medium (e.g. ESET SysRescue) and run a full disk scan, or do the following:
- start Windows in safe mode
- move C:\Windows\System32\Ms96FB23EEApp.dll to another folder, e.g. to c:\eset
- start Windows in normal mode
- run a full disk scan.
 

That's a huge number so a dedicate machine with http proxy will likely be necessary.
ESET Dynamic Threat Defense runs files potentially carrying malware in a sandboxed EDTD cloud environment. It leverages multi-stage analysis, where it combines advanced detection techniques with behavioral analysis and machine learning.  Scan results are shared among all computers in an organization.
In combination with Mail Security products, EDTD allows for delaying email delivery until a result of scan is received and only then clean email is passed to mailboxes. EDTD substantially improves protection from malware spreading in Office documents for instance.
As of Endpoint 7.2, it's possible to block execution of files downloaded via email clients and browsers until the scan result from EDTD is received.
If you are interested in trying out ESET Dynamic Threat Defense, please contact your local ESET distributor or drop me a message.
 
Another product for enterprise users that we offer is our EDR solution ESET Enterprise Inspector which provides you with insight into what's going on in your network. With more than 200 pre-defined rules you get a good overview of possible security incidents that you can subsequently respond to or track them back to the source.

Hello @Patrick van Lier,
You just need to remove the corresponding DNS entry (as per the screenshot below) and restart the ESA Core Service.

Hello, sorry for the late response.
Both Apache and PHP are planned to be updated in the first half of this year.
Regards,
Tomas

Hello Peter,
I guess the patches are not installed, see https://help.eset.com/ees/7/en-US/?sysreq.html 
"Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628)"
Regards, Peter

Yes I understand but sometimes you have cases where the files that you do are private to the company that you work with and it's hard to upload them for analyzing , but I understand it's bad for the AI system , same to what happened to Kaspersky and the American gov went crazy about it and blamed them for stealing data , while their AV saw that some files are suspicious and sent it to their AI.
I know it's so important to get files sent by users , because that will make the system stronger and more accurate and faster.