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Camilo Diaz

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  1. Thanks Marcos. When you said "it's possible to disable protected service", do you mean to disable 'Automatic exclusions to generate" for Microsoft SQL Server?
  2. We had the same issue and have downgraded EFS to 6.5.12010.0. Will stay in that version until the problem is fixed.
  3. Hi Tomas, I'll pm you a link to the logs. Cheers.
  4. Thanks for your prompt reply. The ideal solution is to delete and deactivate the license autmatically from ESMC. We are managing +8000 devices so you can understand is not a good solution to delete the devices one by one and then deactivate the license one by one. I'd like to troubleshoot connectivity to ELA servers. What's the PLID? Edit: I know PLID is now. I'll pm you the details
  5. ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Microsoft Windows Server 2012 R2 Datacenter (64-bit), Version 6.3.9600 Server Task keeps failing. Not much info from the console. See attachment. From the logs in C\:ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs I think the error is related to: 2019-04-18 01:40:14 Information: LicenseModule [Thread 3f0]: DeactivateSeatsForComputers: Deactivation of seat [ComputerUUID=0d784d38-806b-4b12-8607-032559162da8, SeatID=2e5c5ba1-d108-4675-a2c4-7f473ba, MasterSeatId=232f229a-8db6-4e4a-8a16-e913e8bd17d5] failed. Error: CEcpCommunicator: ECPRequestMessageDeactivation request failed, error=0x20103004. 2019-04-18 01:40:15 Information: LicenseModule [Thread 3f0]: DeactivateSeatsForComputers: Deactivation of seat [ComputerUUID=128b91b2-118d-4710-b02d-90caf056ded0, SeatID=d67b52bd-8c73-4bb4-ad4d-2841415, MasterSeatId=232f229a-8db6-4e4a-8a16-e913e8bd17d5] failed. Error: CEcpCommunicator: ECPRequestMessageDeactivation request failed, error=0x20103004. 2019-04-18 01:40:15 Information: LicenseModule [Thread 3f0]: DeactivateSeatsForComputers: Deactivating seat [ComputerUUID=150a8581-d6e7-47c4-a41c-027623b6050a, LicensePublicID=XXXXX, SeatID=1609803e-9...]. PS. I removed the LicensePublicID from the logs Any advice on how to fix this?
  6. Check the logs in your server and the logs for ESCM
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