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Camilo Diaz

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  1. Camilo Diaz
    Thanks Marcos. When you said "it's possible to disable protected service", do you mean to disable 'Automatic exclusions to generate" for Microsoft SQL Server?
  2.    Beech Horn reacted to a post in a topic: EFS 7.0.12014.0 - MSSQL ERROR
  3. Camilo Diaz started following ESET SMC v7.0 - Uninstall, EFS 7.0.12014.0 - MSSQL ERROR and Server Task: Delete Not Connecting Computers Failed
  4. Camilo Diaz
    We had the same issue and have downgraded EFS to 6.5.12010.0. Will stay in that version until the problem is fixed.
  5.    Camilo Diaz reacted to a post in a topic: Server Task: Delete Not Connecting Computers Failed
  6.    Camilo Diaz reacted to a post in a topic: Server Task: Delete Not Connecting Computers Failed
  7. Camilo Diaz
    Hi Tomas, I'll pm you a link to the logs. Cheers.
  8.    Andreas Theo reacted to a post in a topic: ESET SMC v7.0 - Uninstall
  9. Camilo Diaz
    Thanks for your prompt reply. The ideal solution is to delete and deactivate the license autmatically from ESMC. We are managing +8000 devices so you can understand is not a good solution to delete the devices one by one and then deactivate the license one by one. I'd like to troubleshoot connectivity to ELA servers. What's the PLID? Edit: I know PLID is now. I'll pm you the details
  10. Camilo Diaz
    ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Microsoft Windows Server 2012 R2 Datacenter (64-bit), Version 6.3.9600 Server Task keeps failing. Not much info from the console. See attachment. From the logs in C\:ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs I think the error is related to: 2019-04-18 01:40:14 Information: LicenseModule [Thread 3f0]: DeactivateSeatsForComputers: Deactivation of seat [ComputerUUID=0d784d38-806b-4b12-8607-032559162da8, SeatID=2e5c5ba1-d108-4675-a2c4-7f473ba, MasterSeatId=232f229a-8db6-4e4a-8a16-e913e8bd17d5] failed. Error: CEcpCommunicator: ECPRequestMessageDeactivation request failed, error=0x20103004. 2019-04-18 01:40:15 Information: LicenseModule [Thread 3f0]: DeactivateSeatsForComputers: Deactivation of seat [ComputerUUID=128b91b2-118d-4710-b02d-90caf056ded0, SeatID=d67b52bd-8c73-4bb4-ad4d-2841415, MasterSeatId=232f229a-8db6-4e4a-8a16-e913e8bd17d5] failed. Error: CEcpCommunicator: ECPRequestMessageDeactivation request failed, error=0x20103004. 2019-04-18 01:40:15 Information: LicenseModule [Thread 3f0]: DeactivateSeatsForComputers: Deactivating seat [ComputerUUID=150a8581-d6e7-47c4-a41c-027623b6050a, LicensePublicID=XXXXX, SeatID=1609803e-9...]. PS. I removed the LicensePublicID from the logs Any advice on how to fix this?
  11. Camilo Diaz
    Check the logs in your server and the logs for ESCM
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