metaller

Hi there, pm me your email address connected within my.eset.com regards peter

As I've translated this via google translator (thx google ), you have access only to phantom account you've created. Go to my.eset.com, and be sure, your device is set as Normal. If not, revert it to Normal state, and login to phantom account on your device should dissapear. hope it helps, regards, peter

Hi Peter, PM me your email address registered within my.eset.com regards peter EDIT: After some investigation, we've found the problem, and suggest how to solve it. Case closed...

Hi, PM me your email address & device name registered within my.eset.com regards, peter

Note, that this feature is available only in Suspicious/Stolen device state... regards, peter

PM me your email address asociated with my.eset.com portal regards peter

Send me your email address associated with my.eset.com portal via PM pls. regards, peter

Folgen Sie den Anweisungen auf: hxxp://support.eset.com/kb3158/

Hi, I've checked it out, and found no problem in signin procedure, can you pls send us some screenshots of that failed signin? thx peter

any news with this issue? does the problem persists?

Settings => Tools

This may be caused by some addon you may use in browser. regards peter

Send me your my.eset.com email & device name via PM... regards peter

send me your my.eset.com email and device name via PM pls... thx peter

Hi, as you can see, you're entering wrong credentials for disabling AT. I've checked email address from pic.2 and we have no account with given email registered in my.eset.com Hope it helps regards peter

Maybe a dummy question.. but is your camera turned on? There might be a problem with some HP laptops and ESS, that seems to be not resolved yet... ragards peter

Hi, what do you mean "web picture capture"? AT takes only webcams & screenshots from your device... regards, peter

send me a pm with your (my.eset.com) email & (antitheft) device name, i'll try to find what's behind... thx peter

PM me and I'll try to find out, where can be the problem... regards, Peter may the force be with you

We all know... case closed

https://who.is/whois/eu-eset.com tells everything...

Hi there, those pictures are taken when you enter wrong unlock code by default. If you correct it within 15sec, they should be removed. If not, the device enters suspicious state, and after that an email is sent to you. Hope to clarify that regards peter

I guess you should have your device by yourself while performing a test regards, peter

Hi, you need to allow test on device. When running a test, a popup on device is shown, you need to accept test. Hope it helps... regards, peter

Information about licenses are refreshed once a day, so please be patient, and wait 'till another day. After that, license information should be correct. regards, peter