metaller

pm me your email address & device name, i'll try to check it out... thx

I've send you pm, with possible cause of your problem... please respond, that we can fix it up... regards, peter

"License has expired" has nothing to do with product functionallity, it's only information for user to simplify update purchase. That information is updated once a day if any license change. Test AT will be waiting for some data arrival, and after that it can be finished. So be sure, that your device is online and connected to internet. if any questions, pm me... regards peter

Try delete all your session & cookies for AT site... Adding device with/without existing account, follow informations described here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3279

For AT test there's no need to have ghost account. Test only made webcam(if any) & screen & location snapshot. PM me your email address & device name used for your ESET account, I'll try to check what's behind... thx peter

can you please pm me your device name and/or email? i'll investigate where can be the problem. thx