metaller

Because no buttons are working that behaviour is only in freemium mode

It's because you're using Freemium EMS. That type doesn't support tracking device from my.eset.com portal. regards peter

hxxp://en.wikipedia.org/wiki/Iran%E2%80%93European_Union_relations

Hi Gabrie, you need to activate Antitheft on your devices to see them in my.eset.com portal... Follow this ink: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3158 However, note that my.eset.com is only for Antitheft and Social media scanner, you cannot see there, if your product has all updates or so... regards peter

Hi there, actually, Phantom account is an account like any other. If you run installation of some of your apps, often they ask, if it will be just for actual user(account), or for all users(accounts) on computer. Anyway, you can try to set execute permisions on your application, see here hxxp://www.sevenforums.com/tutorials/24232-sharing-permissions.html Hope it helps regards Peter

As Aryeh wrote, need to contact developers, doesn't depend on me I think it's because it counts with regular NTB, with standart 1 camera built in... regards, peter

As it seems, Janus solution is the only one, that I can found on web... So pls try, and let us know... regards peter

Hi there, as far I know, ESS makes shots from all cameras that can be detected... regards peter EDIT: sorry, i thought its EMS will look for some solution

If it's, as rugk said, my.eset.com password, send me a pm, i'll figure it out... regards peter

Hi there, how far is your location wrong? In just meters, or another state/country for example? thx peter

Other cases means for later functionality... In some cases, we need historical data to use them with present functionallity. Anyway imho, standart user would have about 5 to 10 incidents, unless he's playing within the antitheft just for fun... regards peter

I've already cleared it to Jan, thru pm... case closed regards peter

That's not so simple, these data are used in other cases, we rather keep them I was thinking about that, and my idea is to choose number of last incidents displayed, let's say, user can choose from 5,10,15,all... within the option to hide test incidents, this solution may pass thru project management regards peter

Its based on device state, you cannot delete that... regards

It seems I forgot something. 1) If it's not possible it's quite sad, because I can agree to @Jim it would be useful - at least for privacy reasons. (It's maybe not so nice if the data will stay there all the time...) And you can even save storage space at your server! 2) I think I knew what it should mean and I haven't experienced any issues with it, so no need to put it in my feedback. 3) I have nothing against this message (it's not so often I do this test), but I have nothing against to this suggestion too. @Jim Nice feedback. And if you have other ideas or suggestion, you can still expand it. One more time... to point 1: incident are not stored objects, incident are made from device activity, they don't exist elsewhere... They're are re-created on every postback of site... (the only exception is, if they are cached)... We couldn't save any storage space, because they aren't stored... Hope even more clear now regards peter

Hi Jim, I can make a suggestion to project management, to add an option to hide tests from incidents... But I do not promise it will pass... regards peter

Hi Jim, I'll try to clarify the incidents point. Incidents aren't objects itself, but as I wrote in my previous post, they're based upon device activity. From programmer view, it's more complicated, there are many factors we must consider, when an incident is build. You can imagine it as an virtual object, because it doesn't exists as an, for example, record in DB... I hope it's now more understable for you regards peter

Hi Jim, 1) It would be nice if there were a way to selectively delete and/or rename incidents from the Activity view. Some incidents are just test runs and I don't really want to keep them around, and others I may want to keep. Incidents cannot be deleted, because they are made of device state/device activity (runnig a test, set to stolen, wipe etc...) 2) I'm not sure what the count next to the Activity link means. It just seems to keep going up every time I have an new incident. Initially I thought it was just a count of new activity, but that doesn't seem to be the case. It seems to be a count of all activity, but I'm not clear on what constitutes and activity and what does not, because I have more activity events than the number shown. The number represents new activity items since your last login. 3) When I run a test on a device, it would be nice if I had the option to disable the message sent to the device. Currently I get a message on the device that says "The user xxx@yyy.com has requested an Anti-Theft test for this device" and it waits 60 seconds for a response. I wish I could optionally disable this notification. It's annoying. User has to confirm test. We cannot do any activity with device that user don't allow... etc sending position, photos... regards peter

to houtsma: PM me your device & account name pls... thx peter

For later use, steps described here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141

Send me your account email address and that affected device name via PM. regards peter

Hi, do you mean suspicius state on mobile device or notebook? Edit: - check your email settings on Setting tab in device detail - if enabled, search in spam basket of your email box - if 2 previous tasks didn't work, send me a pm, I'll try to figure it out regards peter

https://forum.eset.com/topic/2248-request-reseller-in-iran/

Follow this link hxxp://help.eset.com/antitheft/en-US/index.html?howto_add_dev.htm do not click on create new account, but sign in with your existing account... regards peter

Hi there, post me a pm with your email address registered within my.eset.com portal. regards peter