metaller

Hi, this should be resolved now. regards peter

Hi, that error code means, that license was cancelled. contact your vendor for further info. regards peter

Hi, have you follow steps described here? https://help.eset.com/antitheft/en-US/howto_add_dev.html if yes, and your problem still persist, pm me a message. regards peter

I've send you a message

Hi, do you know to what email has your account change? regards peter

Do you get any error during adding?

Sorry, I've had full messages inbox, try now... regards peter

Hi, pm me your email registered within my.eset.com regards peter

Hi, regarding this KB: https://support.eset.com/kb5711/ you should let your device run at least 20 mins to recover... regards peter

Hi all, parental control portal will be under maintenance today from 12:00 to 13:00CET. During the maintenance window, the portal may not be accessible for short periods. Thanks for understanding...

Hi, try one of these steps described here: https://support.eset.com/kb2949/?locale=en_US

FYI, tried on iPhone8 (iOS11.4 Safari), no problem detected... I suggest to try use some of the other browsers for your devices (Chrome, Opera etc) instead of that built in ones... regards peter

I guess it's somehow related to yesterdays Azure outage.. that error code means "cannot connect to web service".. regards peter

Hi, navigate to device settings, see Notifications section and there you can manage what emails can be sent to you. regards peter

Hi, Periodic (and automatic) data collecting is only possible in Stolen state (which is not recommended if your device isn't stolen). regards peter

Hi, send me a PM with your email registered within my.eset.com and affected device name. regards peter

Hi, in my.eset.com, under Activity tab, go all the way down, and hit Download activity button. Then choose Only locations... After downloading zip file, each packaged html file represents one recorded location data also with accuracy. hope it helps

https://support.eset.com/kb2949/ hope it helps...

Hi all, There is planned maintenance of Antitheft portal starting today 21.3.2018 from 9:00 CET to 10:30 CET. During the maintenance window you my experience some outages of the portal. regards

the answer is on the bottom of the email: You are receiving this email because you are following the Forum 'ESET Announcements'. regards

Hi, new certificate is up and all sites are running. regards

Hi folks, today we will update ssl certificate for login.eset.com. During renewal process you may experience some outages of all related my.eset.com sites. I’ll keep you updated. regards

PM me your email associated within my.eset.com and date cca when that error occurs... regards peter

should be fixed now...

Hi, PM me your email address registered within my.eset.com and date/time when that association failed. thx peter