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  1. Hey, I would first recommend ruling out any potential firewall from blocking the communication to ESETs repository servers. The list can be found here - https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#era6
  2. Hi guys, Apologies If I'm replying on-top of anyone. We have a considerably large customer running the affected v5.0xx Endpoint along side a 6.x ERA. All version 5.x machines are updating from a v7.x File Security Mirror server. I've read that the current update module version 1559.4 resolves the issue. Two questions. 1) Is this module updated via Virus signature? Does the Mirror server need "Component Updates" enabled? 2) Is there any clear way to confirm that the affected machines have received this update via the ERA? Before we push out a later product installer, we want to absolutely confirm these machines are ready. Before anyone suggest checking on the endpoint itself, It's not really possible to check the hundreds of machines locally. Thank you
  3. Hey, When you create a new task in the ESMC, the task is added to a queue and will be executed automatically the next time the computer checks in (typically 1 minute which is default Agent replication time). Looking at the screenshot, the task was picked up and executed. You'll have to wait a little while for the status to change to either finished or fail. If you want the task to execute immediately, send a wake-up call to the computer via actions tab. This will force the computer to check in and pick up any pending task or simply update the machines status. Also, FYI, I would recommend creating a generic company ESET Business Account (EBA) www.eba.eset.com, adding your company licencing to this account, then signing into your ESMC with this EBA account. This will make managing licence usage of your licences much easier. ESET Security Management Center Administration Guide - https://help.eset.com/esmc_admin/71/en-US/ ESET Business Account Getting Started Guide - https://help.eset.com/eba/en-US/
  4. Hi Scott, Just my 2c... If you've got sometime to trouble shoot I would recommend giving the Manual Uninstaller tool a shot. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool You'll need to reboot your computer in Safe-mode then try again. This occasionally works for me.
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