Jump to content


  • Content Count

  • Joined

  • Last visited

Profile Information

  • Gender
    Not Telling
  • Location
    New Zealand

Recent Profile Visitors

1,528 profile views
  1. Do also take into consideration the detection category / type that the sample is flagged as by other AV's. Potentially unwanted & unsafe applications are another category of their own, which are optional protection settings. Seeing you're NZ based and assuming you're using a NZ ESET licence, feel free to reach out and provide the larger samples to the local ESET distributor - Chillisoft https://www.eset.com/nz/contact-us/
  2. Hey itman, That's a bummer. Have you contacted your local ESET branch? I'm sure any understanding inside sales team member will reimburse the difference and resolve the issue a lot faster than via the forums.
  3. Holy hell whats with you? You realize this isn't exclusive to ESET? Other AV's even Firewall solutions perform similar actions. You're joking if you think this is quote "plain WRONG! And it's DISCRIMINATION to say the least". Man, thank you for the good laugh.
  4. Hi all, I have a few issues with the new EMA2 and I'm hoping someone can help me out here. Please feel free to comment/contribute or advise whether any of this is user error. 1) Bright red Company/Site records in EMA2: This is the first thing you see when signing into the MSP portal. In EMA1, these were auto hid by default, however, we now need to manually apply a check box filter. (Why??) 2) De-provisioning sites: It is not uncommon where customers come and go. Unfortunately, it's not possible to remove these customers static groups from the ESMC which reside under the MSP Aut
  5. I guess it is not possible to create a Dynamic Group Expression to look for RDS/Terminal Servers.. 😅
  6. Hi all, Curious to hear whether people have successfully created a Dynamic Group Expression to identify RDS/Terminal servers? If so.... Please share your secrets 😅 Thanks
  7. Hey, I would first recommend ruling out any potential firewall from blocking the communication to ESETs repository servers. The list can be found here - https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#era6
  8. Hi guys, Apologies If I'm replying on-top of anyone. We have a considerably large customer running the affected v5.0xx Endpoint along side a 6.x ERA. All version 5.x machines are updating from a v7.x File Security Mirror server. I've read that the current update module version 1559.4 resolves the issue. Two questions. 1) Is this module updated via Virus signature? Does the Mirror server need "Component Updates" enabled? 2) Is there any clear way to confirm that the affected machines have received this update via the ERA? Before we push out a later product installer, we
  9. Hey, When you create a new task in the ESMC, the task is added to a queue and will be executed automatically the next time the computer checks in (typically 1 minute which is default Agent replication time). Looking at the screenshot, the task was picked up and executed. You'll have to wait a little while for the status to change to either finished or fail. If you want the task to execute immediately, send a wake-up call to the computer via actions tab. This will force the computer to check in and pick up any pending task or simply update the machines status. Also, FYI, I would rec
  10. Thank you guys for the response! With your help I figured out what the issue was. The EI Server certificate only contained the EI Server host name. However, my EI Agents used the my server Alias as the "Connect to Server" address. Note to self, if you're going to use the alias for connecting your Agents, make sure it's also mentioned on the EI Server Certificate. (Not just the server hostname.... Duh)
  11. Hi Scott, Just my 2c... If you've got sometime to trouble shoot I would recommend giving the Manual Uninstaller tool a shot. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool You'll need to reboot your computer in Safe-mode then try again. This occasionally works for me.
  12. Hi All, I'm turning to the forums for help. I'm experiencing trouble getting my EEI Agents to report back to the EEI Server. After EEI Agent installation I receive the warning messages from within the ESMC: "Missing or invalid SSL certificate or certificate authority" & "Can't connect to Enterprise Inspector Server" From the trace log found under "C:\ProgramData\ESET\EnterpriseInspector\Agent\logs" on the machine I can see errors like: "Error while sending request to server at "xxxx.local:8093". unknown protocol" "Error while sending request to server at "xxxx.local:8093".
  13. Hey @BeanSlappers All home edition products NOD32, EIS & ESSP scan Network Drives which includes NAS on the fly. Setup > Advanced Setup > Detection Engine > Real-Time... > Media to Scan Although perfect for small-time NAS users, this wouldn't be ideal for a NAS being accessed by dozens of people as it's not at the ICAP/Array level. Typically ICAP is used for a more enterprise approach, you'll often see other Vendors market this with "Protection Engine" or "In-line Setups". ESET only offer ICAP scanning within their business solutions; ESET File Security For Linux. &
  14. Hi all, I've got a question regarding SSL Inspection/Decryption, You'll have to forgive me for the uneducated and or limited understanding. Hopefully you can read between the lines.. Anyway, the majority of Firewalls now offer SSL Inspection or Decryption as they say, in particular, Forcepoint which requires importing a CA to every machine usually by the likes of GPO. Noting that ESET Endpoint products already imports a root CA on every Endpoint and perform SSL Inspection/MITM to inspect all traffic... Will this cause complications for with SSL Inspection enabled at a firewall/
  15. Hi Aim2018, In order to give you accurate trouble shooting help we might need a bit more information on what you're trying to achieve. Assuming you're trying to push a installation package from the ESMC/ERA console, I would first check whether you have defined any HTTP proxy settings on the ESMC/ERA Server. (ERA/ESMC Admin/More > Server Settings > Advanced Settings > HTTP Proxy) Now ensure that the Proxy or ESMC/ERA are able to reach ESET's repository by white-listing the mentioned addresses: https://support.eset.com/Platform/Publishing/images/Authoring/Image Files/ESE
  • Create New...