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Haresh2015

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  1. Our Customer using EEPA 400 users license and facing issue huge memory usage of ekrn.exe process in ESET File Security. Approx. 15-16 GB memory consumption by ekrn.exe process and also pause all ESET Protection one-by-one, but same issue. ESET Product : ESET File Security v.7.0.12018.0 Operating System : Microsoft Windows Server 2012 R2 I have collected Procmon and ESET Log Collector logs and uploaded here. https://drive.google.com/file/d/1X-fVPX7MCb8sAfQKx5UtpOoRpNQRcwES/view?usp=sharing So please check issue and do needful as soon.
  2. Description : Installed windows Updates & Hotfix list show in Computer Details. Details: ESMC show only installed Application details, but installed updates & hotfix details not show in ESMC v7.
  3. This key is new purchase key and not activate yet and error occurred while first time activate Public ID show after activate key
  4. Some Customer facing activation regarding issue, ACT.0 error during activate ESET Internet Security or ESET NOD32 Antivirus. So please find below ESET Batch no. & Product Key and resolve issue as soon. Batch No. : SE8B0011-335-A Product Key: DWE8-W333-XXXX-XXXX-XXXX Batch No. : SE8B0011-357-C Product Key: DWE8-W333-XXXX-XXXX-XXXX
  5. We have tried ESMC Server installation in both database (MSSQL & MySQL), but same issue occurred, So we have collected Procmon, ESET Log Collector and Installer logs and uploaded it here. ftp://ftp.eset.sk/support/X-lent_log.zip
  6. Unable to license add in EBA Account & error "we were unable to send verification email, but already ELA account login success and same register email id. EBA Account : bediyamansukh@gmail.com License Public ID : 3AG-CF9-RBH & 3AG-CF9-X9F
  7. ESMC Server can't install and error occurred Service 'ESET Security Management Center Server' (EraServerSvc) failed to start. Verify that you have sufficient privileges to start system services. Find attached logs and do needful logs.rar
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