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emilota

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  1. Hello @shicomm, if this issue lasts more than 24 hours, it could be caused by desynchronization between licensing backend systems. Could you please send me more details to private message (i.e.: public license key)?
  2. Alternatively, try to refresh EBA by Ctrl+F5 or delete your browser cookies and run EBA again.
  3. Hello @peters, We are aware of issue with device name synchronization and have this on our radar. Unfortunately, ESET BUSINESS ACCOUNT is in maintenance state and no new features shall be introduced into production (more about EOL can be found here). But I am happy to inform you, that we are already working on a next-gen product, that will have all important features of EBA and some additional enhancements. The feature that you suggested is something that we consider in this new license management tool.
  4. Hello @tbsky, apologize my late response, I am gonna forward your request to Sales representatives. Please send me your name, email and company name to the PM.
  5. Unfortunately, there is no parameter indicating companies on the top of take parameter, however I take this to product team for consideration.
  6. Hello @txfz, try to use https://help.eset.com/ema/2/api/en-US/children.html or https://help.eset.com/ema/2/api/en-US/descendants.html.
  7. Hello @tbsky, 3 years licenses are available, however pricing policy and specifics (e.g., margin, discounts) might differ per region. Regarding the MSP program and benefits, find more details here or reach out to your local ESET distributor.
  8. Hello @ChrisAt, the token should expire in 1 hour after which you should be able to register EBA account again using the same e-mail address. If this does not work, please send me your email address to the chat so we will look into it.
  9. Hello @Kalyn Rana, neither ESET MSP Administrator nor ESET PROTECT Cloud allow online payments / adding cards. I recommend you to reach out to your ESET Sales representative or ESET Customer Care to help you with this case.
  10. Hello @Marek Zahumensky, EBA does not have feature like EPC. EBA provides basic device management whereas EPC is ready for advanced device management. There are two workarounds: Reinstall ESET product on affected endpoints (using client tasks in EPC). The Seat Name in EBA will be updated automatically by new hostname afterwards. Rename the given seat name manually to a correct name in EBA (Activated Devices > select device > Change Seat Name) If this does not meet your needs, I recommend you to report your request to ESET Customer Care and responsible team will take care.
  11. Hello @mikechan, let me ask you silly question: Did you activate your endpoint by ESET Business Account or by serial key? If serial key, did you reactivate the endpoint by the new one?
  12. @Mauricio Osorio, ESET PROTECT Complete On Premise allows you to use on-premise ESET PROTECT security management console, but does not allow you to activate and use ESET Cloud Office Security. ESET PROTECT Complete allows you to use ESET PROTECT as well as ESET PROTECT Cloud security management consoles and activate and use ESET Cloud Office Security. So, if your customer buys ESET PROTECT Complete On Premise, he / she can't activate and use ESET Cloud Office Security. He / She can either upgrade ESET PROTECT Complete On Premise to ESET PROTECT Complete or buy single ESET Cloud Office Security license in addition to ESET PROTECT Cloud On Premise.
  13. Hello @Lockbits, In EPC, you can use the Rename Computers task to rename computers to FQDN. In EBA, you can change the seat name but not the device name (name of the device as viewed by the installed operating system). Device name is not FQDN. Could you please explain, why it is important for you to have FQDN in EBA as well as update of FQDN? Greetings.
  14. @RedDragon, sure, please report your issue to ESET Customer Care.
  15. Hello @RedDragon, did you address your issue to your local ESET partner?
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