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Everything posted by Marcos
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The change you are referring to concerns ISPs that return an incorrect response in case a file is not found. That said, the change was not a fix of a bug but a workaround for scenarios where the provider doesn't adhere to the standards.
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ESET NOD32 Antivirus messes with my context menu
Marcos replied to xkajxkajx's topic in ESET NOD32 Antivirus
I assume that temporarily uninstalling ESET would not make any difference. Please try it in order to rule out ESET being the culprit. -
Subfolders not working as I want
Marcos replied to a topic in ESET PROTECT On-prem (Remote Management)
Policies assigned to parent groups are also applied to child groups. If you want to avoid that, move the subgroup to a separate group or create a new group without any policies assigned and move both the computers and servers group into it. -
trace.log's time is incorrect.
Marcos replied to ewong's topic in ESET PROTECT On-prem (Remote Management)
Yes, trace log uses UTC intentionally and it cannot be changed to local time. -
ESET servers are up and running all the time. Seldom there used to be issues with activation but these were resolved with priority quickly. The issue you mention could not be definitely caused by slow update servers; the infrastructure is robust and is capable of serving updates at all times. I rather assume the issue was between your machines and your ISP or between the ISP and ESET's infrastructure. Should you run into the issue again, please contact customer care for further troubleshooting.
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ESET's EELAM driver doesn't load during system startup. I assume that uninstalling ESET would not make any difference with regard to the error. I was able to find only one report of this issue, however, it's not clear what actually fixed it for the user: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/measured-boot-library-encountered-a-failure-and/b3b41312-abb3-4ea0-9a7b-17c1a2ed5506.
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Please make sure the device is not marked as missing in the Anti-Theft portal. If it is, mark it as not missing and click refresh in Anti-Theft on the machine. If that doesn't help, please drop me a personal message with your my.eset.com registration email address and provide the name of the troublesome device as well.
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Question about purchasing product key card
Marcos replied to soulweeper's topic in General Discussion
Please contact Newegg or maybe ESET LLC. We have no clue as to what a "5 PS product key card" is. -
Please make sure that the computer can access activation servers listed at https://support.eset.com/kb332/.
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Remote Admin Agent password
Marcos replied to Cap-it's topic in ESET PROTECT On-prem (Remote Management)
If the agent still connects to your ERA/ESMC server, remove or change the password via an agent policy prior to uninstall the agent: -
When there is news on integration with a specific router, we'll announce it via standard channels.
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By default, logs with lower severity are removed after 1 month. This can be configured in the advanced ESMC Server setup: If you create a Web Control rule with higher severity (warnings / critical), the records are retained for 6 months. We do not recommend creating a Web Control rule that would log every accessed url or it will generate huge logs on clients and performance issues not only on clients but also on the ESMC server which may result in inability to log in due to server overload caused by processing a huge number of records.
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The error means a problem connecting to a proxy server. Is it disabled as shown below? Is it disabled on other machines where you successfully activated Endpoint as well?
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It is only possible to block whole devices (e.g. hard disks), not only particular partitions. Check the system Device manager and post a screen shot of where the troublesome disk appear in the device tree.
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I mean, what error do you get if you enter the license key here? A registration email sent after purchase contains the license key (not a file). You can try to retrieve it through https://www.eset.com/int/support/lost-license/ or by contacting the partner from whom you purchased the license.
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Probably you have an adware-like browser extension installed. Try running Chrome without extensions, ie. with the "--disable-extensions" parameter or disable/remove extensions one by one until you narrow it down to the offending one.