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  1. I understand now, I didn't realize that to create a new profile I needed to edit the existing "my profile" and then click add to create new. Honestly that seems a little backwards to me but i'll chalk it up to a learning curve. Scratch the last, I see now that the "Edit" is in the row "List of Profiles" so you're editing the list of profiles I guess. Not the wording I expected but I get it now. Thanks for the help.
  2. There is nowhere where I can create a new policy and name it. The Network Protection options do not have anything for configuring update options. It only has network related things. Where exactly am I supposed to be looking for these options?
  3. Cap-it

    Remote Admin Agent password

    Thanks, it's all working now.
  4. I'm trying to specific a "Update Profile" for one of my policies but I cant seem to find the section anywhere, the policy creator says to go to Advanced Setup > Firewall>Known Networks but I can't find "Advanced Setup" anywhere. Does someone know how to do this?
  5. So I'm moving over from an on prem AV server solution to the ESET cloud based business av solution and I'll be reinstalling the AV along with a new remote admin agent on all computers. Currently our agent is 6.5.5. I was able to uninstall the AV product but when I try to uninstall the Admin Agent it asks for a password. My predecessor had not documented the initial password before he left the company. Is there a way I can change the password in the Local Admin Console? I'm not familiar with ESET products.