ewong
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ewong last won the day on December 13 2018
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I've not been able to upgrade my Win7 systems to the latest version also. Heck, even my 8.1 system isn't updating. It's still stuck at 9.x . Edit: The thing is, ESET Protect will see these systems but will have them highlighted as yellow. I've attempted to upgrade one Win7 to ESS 10.x; but the task would fail.
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I thought the "name" was supposed to be something like "com.eset.apps.business.eea". I didn't know I could use just the Product name. Also, are you certain it is the first one? Here's something you can do. You can clear out all the products except the first one, run the mirror tool. If it doesn't choke, continue adding until it does. This is how I found out my problem with the filter file.
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Failed to connect to repository
ewong replied to j-gray's topic in ESET PROTECT On-prem (Remote Management)
Either there's a firewall between your clients blocking port 80, or a bad proxy? Ed -
Fwiw, I think I've found out what's causing this. I'm on a Windows 8.1 pro system. Agent is 10.1.0277. Created a "Software Install" task that specifies 9.1.2063.0 as the installation package. The installation runs and activates. It promptly then starts to update. It then displays a "Protection setup slow" After a bit, it shows "Updating product"; but with an error stating "Network Firewall could not be started" (paraphrase..) Needed to restart. Restarted the system. ESET AV icon in the taskbar is missing/not accessible. I was about to open a page to download the latest v9, when the whole desktop went blank and gave me a dialog that "Explorer.exe has crashed" (paraphrase) and asks if I should close it or debug it(iirc). Then the whole desktop went blue(not a blue screen) I pressed Ctrl-Alt-Del, selected Task Manager, and ran a new Explorer.exe. After a bit, the desktop appeared again, and the AV appeared back in the taskbar and proceeded to update. Right now, it's scanning my computer. I'm still going to download the latest and install over 9.1.2063.0. Does anyone know if I create a new Software Install and have it point to the actual repository.eset.com's 9.1.2066.0's eea_nt64.msi file? Thanks Ed
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@Marcos I think I've "fixed" the problem. Previously, I just went to safe-mode and used esetuninstaller to uninstall just the AV. When I went back to normal Windows, and ran the install-av task, it did the same thing. So I went back into Safemode and just uninstalled both the AV and Agent. After getting the GPO Agent package installed, and ran the install AV task, It looks like it's working. Mind you, for the v9 family, 9.1.2066.0 is the latest; but that's not available in the repository(local one, and I've sent a message to tech support but haven't heard from anyone), so I installed 9.1.2063.0. But you could be right that an update might have choked the 9.1.2063.0 version... dunno. Currently, it's updating the product. Thanks. Ed
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Hi, It seems as if this week is stumping me a lot with the ESET Protect Setup. This morning while figuring out my ESET Protect login problem, I noticed that the AV on my system was updating and then since the system was getting sluggish, I decided to reboot my system. After rebooting, I noticed that the AV taskbar icon was missing. I went into the Control Panel-> Programs and Features and discovered that the AV (9.1 version as I'm still on Windows 8.1) no longer exists in the list of installed programs. The "C:\Programdata\ESET\ESET Security" path still exists as does "c:\Program Files\ESET\ESET Security". egui.exe still exists and when I run it, it would appear in the task for a brief moment and then prompt disappear(likely a crash). At this point, I have no idea what happened. Nothin in the c:\Programdata\ESET\RemoteAdministrator\Agent\EraAgentAplicationData\Logs\trace.log. I'm not sure where to look for when the AV was 'uninstalled'. The AV isn't mentioned in the Programs list; but the directories still exist. I think I'm left with going to esetuninstaller and run it on the AV software then have the system pick up the "Software install" task.
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Cannot log in: Login failed: Session is not valid
ewong replied to ewong's topic in ESET PROTECT On-prem (Remote Management)
Fwiw.. in the tomcat logs, I get the following: -
tomcat webapps permission
ewong replied to ewong's topic in ESET PROTECT On-prem (Remote Management)
Found out it was SELinux. setenforce 0 fixed it. -
Hi, As I'm having some trouble with ESET PROTECT's webconsole, I downloaded a fresh era.war and copied it to the tomcat webapps directory, and removed the existing era directory. Restarted tomcat; but now it's complaining it can't create the /opt/tomcat/webapps/era directory. This is the permission for tomcat: # ls -la Are these permissions correct? Thanks Ed
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Cannot log in: Login failed: Session is not valid
ewong replied to ewong's topic in ESET PROTECT On-prem (Remote Management)
@Marcos Thanks. Will raise a support ticket. -
Hi, I'm a bit puzzled by this error. I've been using ESET PROTECT for the past few weeks with no issues; but today when I tried to log in, I can't. I'm given the following: The problem is that I wasn't using 8080. I only used 8080 when I first set ESET PROTECT. I started using 8445 for the SSL version; but today, the SSL version refuses to run. when I go to https://<server fqdn>:8445/era/webconsole, I get As this was working ok last week and isn't working ok now, I'm not sure what the solution might be. Edit: Adding Server log: This repeats every time I load the page in Firefox/SeaMonkey. Any help appreciated Thanks Ed