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  1. Upvote
    ewong gave kudos to Tim Jones in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hi Team,
    Description: Example REST API usage with Perl / Python
    Detail: An example document on how to use the API with Perl would be helpful you have one using C however I would just like to create a few script based calls to it using Perl for use with Nagios and other systems I have to integrate further with our other tools.
    Description: Failure Details inside Web Interface,
    Detail: Most of the time when a task fails it provides hardly any details why I need to follow the rabbit hole to the trace log,
    Description: Slackware Linux Support /+ Native x64 support without 32 bit libs
    Detail: I run 100s of Slackware Servers and have gone away from multilib etc, Also activate product from Remote Administrator rather than having to download an offline license for them
    Description: Use Latest option for software install
    Detail: Software install of ESET use latest option would be helpful eg tick a box and policy would always use the latest version available of eg Endpoint Antivirus when running the task
    Description: From Dashboard take filters and generate a Dynamic Group / Action
    Detail:  I forever have out of date machine on the dashboard and have to copy the filters down and go an create a dynamic group from them to trigger an upgrade can a button be incorporated ( where you have generate CSV /PDF etc ) to say generate dynamic group please
  2. Upvote
    ewong received kudos from mmadeira in Upgrading Agents 7.1 -> 7.2   
    never mind..  Sorry for the noise.  [1] answered my question.
    [1] -
  3. Upvote
    ewong received kudos from mmadeira in SMC 7.2: How to deal with 6.X agents prior to 6.5   
    In my experience with Pre-6.5 agents on XP machines and in some cases, Win7 machines, I've always had a problem getting the agents on these machines updated.  Even with GPO,  these agents would always fail to update.  I would end up just copying the EsetUninstaller.exe to these machines and running them in safe mode to get rid of the agent and av software.
    I too had spent a lot of time fiddling with ESMC and GPOs to get the Agents updated but gave up and did it the hard way. 
    That said, have you taken a look at the agent logs on the problematic machines?  These logs should at least point you to what's bugging the update process.  That's the way I had figured the XP agents weren't liking the update command.
  4. Upvote
    ewong received kudos from Zen11t in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: Showing (or downloading) debug logs when tasks fail.
    Detail: Somewhat similar to my previous feature request, having the debug log generated during the task (akin to trace.log) and when it fails, there is a link to download the log file for that particular process.
    Rationale: It's to allow the Remote Administrator to figure out what is going on within the process without needing to go into the client's workstation.
  5. Upvote
    ewong received kudos from katycomputersystems in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description:  Able to determine the "reason" why the task failed in the Task Execution History.
    Right now, suppose a task failed for a particular system.  In ERA, you go to that system, go to "TASK EXECUTIONS", select the task entry,  and then right click and select "History", it would show something like:
    2018   Mar 22 16:06:58           Security product       Failed       Task failed              Task failed in the security product
    There's no way to find out "why it failed" until I go directly to that system and do a manual check.
    Having some sort of reason why it failed helps the sysadmin to figure out how to get it updated, if it is at all possible.
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