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katycomputersystems

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  1. 10% of my endpoints report the rDNS name in the Remote host data field ([dbo].[tbld_remote_host].remote_host). It would be better for me if 100% reported the remote IP address. Is there a toggle switch to make this so?
  2. In Windows, I can create & deploy a "Security Management Center Components Upgrade" client task. I am not seeing the same option for macOS. Where is it hiding? When I click "Server": I only see options for Windows: It seems there is an updated agent:
  3. You did it! Thanks. Using custom headers, I am able to specify who gets my reply message Wednesday morning. Here is the report: And the group that identifies the computers in need of attention: RMM, I don't need no stinking RMM, I have ESMC!
  4. What is the best way to get an email when systems enter this dynamic group? Or, perhaps better, a daily email listing computers in the group? The plan is to set the minimum to 20GB, and perform scheduled updates.
  5. I used KB66666 ot create a dynamic group designed to identify computers with less than 1GB of available space. If it is to be believed, a third of my workstations have less than 1GB of space. Where did I go wrong?
  6. Something was up with their site this morning. Looking at it now, all is well. Had I known it was a legitimate site, I would have snapped a screenshot or two so their admins would have been in a better position to troubleshoot the issue. I remain interested in knowing how we can report these issues to eset so they can consider adjusting things at e5.sk, in this case where Elliot got their house in order, it seems prudent to put them on a watch list.
  7. Is there a way to get this information back to eset so other organizations can benefit from our find?
  8. What is the procedure to get a site blocked in endpoint security? If you search for "t-mobile president's office", the first result is: https://www.elliott.org/company-contacts/t-mobile/ The site should be blocked ASAP
  9. I didn't see the move to group option, it's somewhat better than the drag computer into group approach. Not having move to group in details is a workflow issue. Ordinarily, when adding a computer to ESMC, we run the installer, the computer shows up in a default group with only its name in the description field. We open details, edit the name and (until now) change its group to an appropriate group, click OK and we are done. The new way of doing things adds a step, every step creates the opportunity for an error to occur. Besides, there is no reason for us to edit the static group's name within the computer description page, this is inconsistent and makes no sense, it was a bad idea and should be fixed.
  10. Description: Change parent group within computer details Detail: In ERA you could change the parent group when viewing details. Now, if you select parent group, you are prompted to rename the parent group, this is something that is rarely done. In ESMC, you change parent group by dragging the computer into a new static group, I am not a fan of that approach.
  11. In our environment, it is rare that an endpoint is renamed, however I wouldn't want that to initiate a name change in ESMC.
  12. "Send Wake Up Call" works well on local network, not so well in the field. It would be great if could use the command line to prompt ERA Agent to phone home. We'd put the command in our ScreenConnect toolbox & issue command as appropriate. Currently, we have ESET phoning home every minute, I would like to drop that to every hour, but can't afford to do so while getting things setup.
  13. BTW, it might help to understand how I envision use of ERA, I manage a small MSP, we have a few hundred endpoints, many will stipulate that we should have an official RMM & PSA tool, I disagree. I find that between ERA & ScreenConnect we can efficiently serve our clients. So, many of my comments reflect that desire to have ERA include features that are typically found in a RMM tool, this may be unfair to your developers, but if we can have a few more features, I am convinced your sales & marketers will be delighted. Furthermore it will give ESET more control over your destiny, currently if you want to grow quickly, you will need to make a deal with one of the big RMM players to sell your products at a 90% discount. If you get a few more RMM features, I am convinced more MSPs and IT departments will agree with my world view embracing a simpler, more efficient set of tools to serve their clients.
  14. @MichalJ Thanks for your comments, yes we are a MSP, though our world view is similar to an IT department of a large organization. For example, a hospital would organize their departments in a manner similar to how we view independent customers. 1. We are using eset, WuInstall and abc-update to keep Windows up to date, of course W10 attempts to keep itself updated on its own. Our preference is to update as soon as Microsoft releases updates. The problem I have is that I cannot seem to clear the "Update Needed" flag in eset, I assume that means that there is a missing update that requires manual intervention, I would appreciate eset Remote Administrator's assistance in helping us identify the issue. I suspect the issue is logged somewhere - that is after all how you are determining that the system is not up to date. 2. If Security column only refers to a ESET product, what is the point of this setting? 3. You are breaking my heart, I still love ESET Remote Administrator, but would be much happier if I had the ability to easily set commonly used tasks. Currently, it is a multi-step process. 4. Hmm - our numbering may be out of sync, that will be great if you facilitate favorite tasks, the other request is just bonus 5. Yes, I would like some file, any text file really that can be edited & merged back in. Merging may be problematic, so export in text/XML format then import back into new policy would be fine. BTW there is a bad flaw in the policy management system. If you edit an Endpoint policy and make the mistake of changing it to Remote Agent policy, you loose all your Endpoint policy settings. I cursed your developers over this issue. Won't make that mistake again :-( 6. I only use ScreenConnect. Thank you for your help.
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