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katycomputersystems

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About katycomputersystems

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  1. For years we have been telling clients "ESET is protecting you by opening your bank's website in a Secure Browser", has this protection gone away?
  2. The v11 changelog reports: Removed: Secure Browser Websites redirection, replaced by Secure all browsers protection I am not sure what this means, I suspect the net result is that the Secure Browser is going away. Please tell us more about its replacement and provide some background. Thank you.
  3. I see, so if we revoke, will it hurt anything? Will they be removed from /era/webconsole/#id=CERTIFICATES ?
  4. Two of our certificates are unused, is there any reason not to delete unused certs?
  5. @Marcos, can the certificate export be done via command line to facilitate an automated batch process? The "different IP address" is confusing me, we use a fqdn to connect to the Protect server, if the IP address changes, but the fqdn stays the same, does that count as an IP address change?
  6. Thanks - what folders should be backed-up? Is there a knowledgebase article documenting the backup & restore procedures?
  7. We backup our database daily. If the Protect server crashes is a database restore all that is needed to get our endpoints back on-line. Our old server is a Server 2012 running SQL server 2014, would a restore onto a Server 2022 running SQL 2022 work, or would we need to go back in time?
  8. Tuesday afternoon, several of our end-users are reporting issues with Outlook attachment handling when ESET Endpoint Security v 10.0.2045.0 is installed. Outlook locks up when attempting to save, preview or view attachments. We have tested PDF & XLSX attachments, both file types have the same issue. We have tried many things, the only certain resolution is uninstalling ESET Endpoint Security. The affected computers are running these versions of office. Microsoft 365 / Outlook v2301 16.0.16026.20238 Microsoft 365 / Outlook v2303 16.0.16227.20280 Microsoft 365 Apps for business / Outlook v2304 16.0.16327.20214 Some users are on W10 others are on W11 What settings can we change to make this a better situation for our end-users.
  9. We are using Endpoint Protection v9.0.232.6 managed by Protect v9.0.1144.0, I don't see a "Secure all browsers" setting, where is it hiding?
  10. Chrome is my default browser, if I create a bookmark to https://company.screenconnect.com/Host#Access/All Machines by Company/<computername> and define company.screenconnect.com as a secure site, the protected browser opens to https://company.screenconnect.com is there a way to persuade the protected browser to open the originally specified url?
  11. We use EES v9.0.2032.6 to protect our Windows systems. On-premise Protect v9.0.1144.0 manages our policies. We block executable file downloads using URL Address Management: Edit Policy | Settings | Web and Email | Web access Protection | URL Address Management | Address list | Edit | Add to List of blocked addresses: *?.exe From time to time, we add addresses to the allow list, for example: *.lscsoft.com/* Today, an accountant needed access to Glance a remote desktop application. I don't want all users to have this added to their allow list. So I setup a new policy and applied it to my computer for testing. Edit Policy | Settings | Web and Email | Web access Protection | URL Address Management | Address list | Edit | Add to List of allowed addresses: *.glancecdn.net/screenshare/* No joy, I am still blocked. If I add glance to the main policy everything works. How do I have multiple allow lists? One for the general population, then others for those with special needs?
  12. When we go to banking sites, our fleet of computers are supposed to be redirected to ESET Secure Browser. This will work for a month or so, then quit working. The last time it quit working, support corrected the problem by toggling the policy settings off, waiting a bit, then toggling back on. Previously, the problem affected all browsers, now it seems to only be Chrome. Anyone have a reliable method of making this behavior reliable? Product versions: ESET Management Agent 9.0.1141.0 ESET Endpoint Security 9.0.2032.2 Detection Engine 24433 (20211210) We are using these policy settings in Protect:
  13. When going to https://christyco.com we are getting a "Website Certificate Revoked" notice. SSL Checker says all is well. https://www.sslshopper.com/ssl-checker.html#hostname=https://christyco.com/ Anyone know what's going on?
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