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  1. katycomputersystems

    Future changes to ESET Remote Administrator

    "Send Wake Up Call" works well on local network, not so well in the field. It would be great if could use the command line to prompt ERA Agent to phone home. We'd put the command in our ScreenConnect toolbox & issue command as appropriate. Currently, we have ESET phoning home every minute, I would like to drop that to every hour, but can't afford to do so while getting things setup.
  2. katycomputersystems

    Future changes to ESET Remote Administrator

    BTW, it might help to understand how I envision use of ERA, I manage a small MSP, we have a few hundred endpoints, many will stipulate that we should have an official RMM & PSA tool, I disagree. I find that between ERA & ScreenConnect we can efficiently serve our clients. So, many of my comments reflect that desire to have ERA include features that are typically found in a RMM tool, this may be unfair to your developers, but if we can have a few more features, I am convinced your sales & marketers will be delighted. Furthermore it will give ESET more control over your destiny, currently if you want to grow quickly, you will need to make a deal with one of the big RMM players to sell your products at a 90% discount. If you get a few more RMM features, I am convinced more MSPs and IT departments will agree with my world view embracing a simpler, more efficient set of tools to serve their clients.
  3. katycomputersystems

    Future changes to ESET Remote Administrator

    @MichalJ Thanks for your comments, yes we are a MSP, though our world view is similar to an IT department of a large organization. For example, a hospital would organize their departments in a manner similar to how we view independent customers. 1. We are using eset, WuInstall and abc-update to keep Windows up to date, of course W10 attempts to keep itself updated on its own. Our preference is to update as soon as Microsoft releases updates. The problem I have is that I cannot seem to clear the "Update Needed" flag in eset, I assume that means that there is a missing update that requires manual intervention, I would appreciate eset Remote Administrator's assistance in helping us identify the issue. I suspect the issue is logged somewhere - that is after all how you are determining that the system is not up to date. 2. If Security column only refers to a ESET product, what is the point of this setting? 3. You are breaking my heart, I still love ESET Remote Administrator, but would be much happier if I had the ability to easily set commonly used tasks. Currently, it is a multi-step process. 4. Hmm - our numbering may be out of sync, that will be great if you facilitate favorite tasks, the other request is just bonus 5. Yes, I would like some file, any text file really that can be edited & merged back in. Merging may be problematic, so export in text/XML format then import back into new policy would be fine. BTW there is a bad flaw in the policy management system. If you edit an Endpoint policy and make the mistake of changing it to Remote Agent policy, you loose all your Endpoint policy settings. I cursed your developers over this issue. Won't make that mistake again :-( 6. I only use ScreenConnect. Thank you for your help.
  4. katycomputersystems

    Future changes to ESET Remote Administrator

    Marcos: Thanks. It's a mix of W7 & W10 causing the update issue. The notification is valuable, we want it to continue, but need a bit more information to help us resolve the alert. I changed the non-ESET application setting - looking forward to getting this information, it affects less than 10% of our clients, but the information will be helpful. I changed this setting & waited until the workstation checking in a couple of times, I still don't see the Security Product listed on this page: Is it on another page, the client's configuration is showing the new setting: Client has McAfee:
  5. katycomputersystems

    Future changes to ESET Remote Administrator

    A few items for consideration: 1. When ERA says "Operating system is not up to date", provide more information. We have several workstations that say OS not up to date, we update, restart, update, restart, still "OS not up to date" 2. The computer list shows ESET products in the "Security Product" column, it would be nice if it showed other third party products when no ESET product is on the machine. 3. I would like to customize the action menus. For example "Send Wake-up Call" & "Connect" are useless to us since 95% of our workstations are off-site. 3a. It would be terrific if the action menus included a Favorite Tasks option that would function like "Last Used tasks" but allow us to define a few (10) of our favorite tasks. 4. Ability to export policy to XML file, then import that XML file. ERA is an amazingly powerful tool, frequently, I know there has to be a setting in there somewhere, but I cannot find it or perhaps, I want to add 20 items, it would be a heck of lot easier if I could export to XML, view/edit XML, then merge it back in. 5. Any integration you could provide with ScreenConnect would be nice. For example I'd like to have the "Connect" action menu remote me into the client's workstation using ScreenConnect.