Marcos

It could be that the virus infected the file improperly, causing it to be damaged irreversibly. Please supply a couple of such samples to samples[at]eset.com, ideally in pair with their original uninfected variants.

If you run an application that has gui, it will appear on user's screen.

This is true for Windows XP and Windows Server 2003 which is not the case of itman.

I'm sorry. You mentioned EDTD in your post and there was a message about unauthorized access so I erroneously concluded it was related. Please enable diagnostic logging, run manual update, disable logging and finally gather logs with ESET Log Collector and post the generated archive here.

It means that you have enabled ESET Dynamic Threat Defense in a policy but in fact you don't have an EDTD license or EDTD was not activated in EMSX via an EBA account from ESMC. Please disable EDTD in policies that are applied to EMSX:

If you didn't add the ESET root CA certificate there yourself, it could be that Windows added it. Unfortunately, we have no clue why it would have done so, however, it won't do any bad if it's there.

It turned out that this was already fixed in the firewall module 1387 which was put on pre-release update servers about 2 weeks ago. You can switch to pre-release updates in the advanced update setup to get the latest modules instantly.

Select Delete. It should be basically only temporary html files on a disk when an interaction is required. If you open a website where this detection is triggered, access is blocked automatically.

There can be discrepancies in version number, e.g. between modules on release and pre-release update servers or when a module update is staggered which is a standard way of releasing modules. If you want to always use the very latest modules, enable pre-release updates.

Choose smart mode which is a kind of interactive mode with minimum interactions.

We informed Microsoft about that, it's now their turn.

I'd suggest raising a support ticket and providing logs gathered with ESET Log Collector for a start.

What is you bank's Internet Banking url? Also we kindly ask you to give this topic a meaningful name.

You can check the latest version of the detection engine at https://www.virusradar.com/.

Please contact ESET via Parental Control so that customer care receives logs from your application for analysis.

Older topics are automatically archived and locked after some time. If there is a problem opening a particular internet banking website in a secure browser, please create a new topic.

What product are you trying to activate? What error are you getting after entering your license key in the activation window?

As for the detection of duplicate IP addresses, it merely says that two or more devices in the network have the same IP address assigned. Do you have all devices in the network configured to assign the IP address from a DHCP server automatically?

I'm sorry but I don't understand what the problem is. CHM files are archives, ie. the files inside are scanned by other than real-time protection scanners (on-demand, web access protection, etc.). The malware inside (dll) was detected.

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First of all, please make sure that you have the latest version of Parental Control installed (2.4.22.0). You will find this information in the About section. Here you can also find a handful of screen shots with hints how to improve protection on Xiaomi phones.

There are 2 problems: 1, You didn't uninstall ESET NOD32 Antivirus and install ESET Internet Security (a trial version). Only EIS and ESSP can create diagnostic firewall logs that can reveal the root cause of the issue. 2, No diagnostic logs were included in the package. Prior to running ELC, with EIS installed make sure that you: - Enable advanced logging under Help and support -> Details for technical support. - Reboot the system. - Disable advanced logging.

I can only repeat what I have recently said: The module will be added in the list through a module update soon.

I'm sorry but I'm afraid I don't get what you mean. Please clarify and possibly provide a screen shot or two for illustration, if needed.