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    United Arab Emirates
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    ESET Softwares

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  1. I forward your post to our support team , Best Regards.
  2. Dear ITman For your info , This 2 Server are offline and have no internet access for OS update
  3. These 2 servers are working about 1 Year and ESET were working probably , This Problem accrued suddenly. So we think they could not use sysprep recently.
  4. Again thank all for corporation and assistance , As we mentioned problem is not limited to one server. Another Server in the same Network & same Customer : ESET Log Collector Log + EKR Dump : https://wetransfer.com/downloads/da5ac063870b0f34c40a50aee5d5f93e20190519040857/2a842cbc9ae41c70019183577dcb365920190519040857/3902f3 Did you think that it's an OS Problem while 2 Server in same time have same problem? These 2 servers are very important and they can not reinstall OS easily.
  5. It seems that this problem have a special reason , today we receive another report from another server with the same problem, We will send the ESET Log Collector log and Ekr dump soon.
  6. This is the diagnostic data that our customer send to our support unit: https://wetransfer.com/downloads/544e8169a482b7efcee7f7c0b0e85ba320190518042256/856d459a267914f66f52810f095e48de20190518042256/4a6572
  7. After 1 Hour again problem accrued, We manually change "state" to complete but still ESET Real Time is not functional even after Restart , ESET Log Collector log at this state : https://wetransfer.com/downloads/7c2edd14989ce24f78402a5a285a35c120190516061226/6b5a84b79563121de9f9ebe714684d1820190516061226/339928
  8. today The State Key automatically changed to IMAGE_STATE_COMPLETE , So Real Time work probably, We can not find witch program or event changed this key yet. But The problem solved automatically. Thanks all ( @Marcos & @itman ) for perfect troubleshoot and perfect solutions.
  9. Thank you , We will try this solution tomorrow .
  10. And what can be the reason of IMAGE_STATE_UNDEPLOYABLE ?
  11. Hi dears We Have problem with one of our servers. We have an offline server that Real Time module suddenly change to not functional status , Re-installation in clean mode with ESET Uninstall tool from safe mode not solve the Issue. Upgrading to latest version not solve the issue. * ESET Log collector file is created from that server.
  12. Hi All , Wish u Nice Time . Here is 3 Files that are Printer Drivers that infected with Win32/Parite.B virus : https://we.tl/t-zVcpNWHi9n Log D:\Inprogress\Cleaning\Software\Software\BT101_SR4_2961_UL_Honeywell.exe - Win32/Parite.B virus - cleaned BT101_SR4_2961_UL_Honeywell.exe Size is 180 Mb , After Cleaning 1.41 MB 😐 Same for 3 other infected exe files , We Try cleaning by Other Vendor and the result is Clean file with 180 MB Size. It seems that there is a problem in cleaner module.
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