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    United Arab Emirates
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    ESET Softwares

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  1. Hi Dear ESET Support. We find a special issue in V7.0 and 7.1 in some version of windows 10 : GUI will become Red with "Antivirus Protection is non-functional" Error in Protection Status. Real Time and all modules are work probably (As Screen Shots) but the AV is become Red in ESMC. This issue occurred in last 7 days and the solution is upgrading to V7.3. But is there any changing in that versions cause not support win10 any more in some circumstances ? Or it is a bug in those legacy versions ? Statistic of this issue is about 40% of all Win10 in network.
  2. Hi dears , Same Problem for many of our Customers. We Think that old Version of V7 ( 7.0 , 7.1 ) on Windows 10 have this problem , Repair old version will fix the problem or Upgrade to V 7.3 and restart is needed. But what is the problem ? It seems that there is problem in new updates.
  3. Hi Dears. One of our customers have a problem with Mail Security For Exchange. EMS block their own Server IP address in Germany with this error : Found on Cloud Blacklist. The IP is : We check the ip in over 100 blacklist sources but nothing found. What can they do ?
  4. Hi Dear Marcos and thank you for your rapid reply. Here is the requested logs : https://we.tl/t-SIJEPRtd04
  5. Hi Dear ESET admins. We Have Problem in a specific offline system, After install and first update from mirror or even online update Real-Time become not functional. (Endpoint 7.3.2039.0) System is scanned with online Scanner and seems to be cleaned. ESET Log Collector and SysInspector is attached. ees_logs.zip SysInspector-TKT-200728-134740.zip
  6. It does not help. There is just one Server in network that has this problem all other 100 PCs work find.
  7. Hi dears ESET Admins. In one of our ESET Business Project we have a connection problem just with one Server , Agent Log is attached. The Error is : ERROR: InitializeConnection: Initiating replication connection to 'host: "" port: 2222' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time trace.zip
  8. Dear niessoh, Our company is an Autorized ESET Online partner in IRAN, Please check the Partner list and you can buy geniune licesnes from them : hxxp://www.eset.com/me/iran-partners/ I think this announcement will be enough for you to enjoy ESET services in our country.
  9. As you know in about two month ago ESET add IRAN to his country list and ESET ME is servicing IRAN region. Also official sales network for NOD32 is now working in Iran. right now at this date we have original NOD32 retail BOX for IRAN that you can order them online via : www.KAMIRAN.Asia or other ESET partner in the region. These box are registered in hxxp://www.eset.com/me/activate/ and you can choose your country correctly with out any worries, These license start with RN ( Iran ) and is specially for NOD32 for IRAN. example : RNA2-XXXX-XXXX-XXXX-XXXX Some users ask
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