Marcos

On the other hand, it could be a legit file that was patched or infected with a virus. You can check it at VirusTotal to see if other AVs detect it. If so, submit it to ESET for further analysis.

This is because you probably have the box "Require full administrator rights for users with limited administrator accounts" checked in the setup -> User interface -> Access setup.

We have released a program update for the Google Play version of ESET Mobile Security. Installing the update will fix the problem automatically.

If "Clear data" is greyed out, navigate to Security -> Device administrators in the system setup and deselect ESET Mobile Security. Then you should be able to tap the "Clear data" button.

I wonder what were the missed samples; whether they were actually functioning malware that wasn't detected detected upon download from a malicious website nor during an on-demand scan nor upon execution. Please supply with the download link so that I can check the quality of the samples.

Device administrators settings are located in the system setup, not in ESET Endpoint Security.

You may need to deselect ESET Endpoint Security in the Security -> Device administrators setup.

Yes, please use this procedure to clear ESET Mobile Security data. The issue is being investigated right now.

To fix this problem, please navigate to Settings -> Apps -> ESET Mobile Security and select Clear data. Password protection should be enabled as long as you have Anti-Theft activated.

Please follow these instructions to collect logs and send me the output archive via a personal message for analysis.

I've been intermittently having this issue with other applications' icons but couldn't figure out the cause.

There's no need to create another topic as the issue has already been resolved. Still, I'd recommend upgrading your v4 Business Edition to the latest version of ESET Endpoint Antivirus which provides even better protection against threats and phishing.

Will the error appear if epfwwfp driver is running and you close egui by holding shift and clicking X in the upper right-hand corner of ESET's window and then run it from the Start menu?

Since the previously found malware doesn't seem to be there any more, we have unblocked the website. Please upgrade from the old v3 or v4 that you're currently using to the latest version of ESET NOD32 Antivirus 7.0.302 available for download from ESET's website.

Could you please post the output of running "sc query epfwwfp" ?

Breathtaking features are also implemented silently without making a lot of fuss about it. For instance, today we've started using a sophisticated method based on advanced heuristics and LiveGrid to bring much better protection against new threat variants between updates. Needless to say that even without this improvement, ESET has always reacted to new unrecognized variants very quickly and detections used to be added in the next update.

I assume it should work fine without changing any of the settings.

Probably you have an older HIPS module installed. Make sure you have HIPS module 1119 installed.

ESET updates their products on-the-fly via modules to bring new protection features or to improve existing ones. If you want a new interface then yes, it will also be one of the changes in the next version. New features will be announced as soon as the new version is available for public testing.

Does temporarily disabling firewall help? If not, please post the information about installed modules from the About window.

Please continue as follows: - enable logging of blocked connections in the IDS setup - clear the firewall log - reproduce the problem - disable logging of blocked connections - post your firewall log here

Does switching the firewall to learning mode for a while until all necessary rules are created help?

Try manually setting full access permissions for the given registry key for your and the System account via regedit.

There's no need to re-create default tasks. Just make sure that the system date and time is correct as it's returned by the operating system.

This won't help if the clash is between the two drivers.