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Client Task - Software Install - Client task has been saved, but there was an error adding its targets


rafor
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Hi,

as I I mentioned in the topic.

 

Details:

ESET Remote Administrator (Server), Version 6.3.136.0

ESET Remote Administrator (Webconsole), Version 6.1.334.

 

I have agent on computer and want to install ESET Endpoint Security 6.

 

I create new task: Client Task - Software Install - new task

 

After I create task and fill all nesesery information and try to save, I have error:

"Client task has been saved, but there was an error adding its targets."

 

 

 

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Hi,

the problem is that, the task isn't create correct via web console.

I create task but when I save it I have information, I have error from webconsole:

"Client task has been saved, but there was an error adding its targets."

So task is saved but without any targets. 

I have it on my taks list and when I check it (there are no targets inside).

So I try to edit task and add targets again but the result is the same:

"Client task has been saved, but there was an error adding its targets."

 

So I have task without any targets.

 

Maybe this is becouse of server and web console version.

ESET Remote Administrator (Server), Version 6.3.136.0

ESET Remote Administrator (Webconsole), Version 6.1.334.
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  • ESET Staff

Your webconsole has not been updated. You need to manually download and place the era.war into the tomcat directory (while tomcat service stopped) and previous era webconsole folder (webapps/era) either removed or renamed to smth. else. Once you restart the tomcat and wait a while, until it extracts everything it should all work normally.

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  • ESET Staff

 

Hi,

the problem is that, the task isn't create correct via web console.

I create task but when I save it I have information, I have error from webconsole:

"Client task has been saved, but there was an error adding its targets."

So task is saved but without any targets. 

I have it on my taks list and when I check it (there are no targets inside).

So I try to edit task and add targets again but the result is the same:

"Client task has been saved, but there was an error adding its targets."

 

So I have task without any targets.

 

Maybe this is becouse of server and web console version.

ESET Remote Administrator (Server), Version 6.3.136.0

ESET Remote Administrator (Webconsole), Version 6.1.334.

 

 

It is definitely caused by version mismatch. Webconsole must be from the same release batch as there is no backward compatibility. Please upgrade to latest Webconsole.

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Your webconsole has not been updated. You need to manually download and place the era.war into the tomcat directory (while tomcat service stopped) and previous era webconsole folder (webapps/era) either removed or renamed to smth. else. Once you restart the tomcat and wait a while, until it extracts everything it should all work normally.

Big thanks

I get it. 

 

What about version of webconsole, I get the enviroment about one week ago from another peson.

So I must download MSI with ESET Remote Administrator  6.3.136.0 and from there extract  era.war ?

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  • ESET Staff

 

Your webconsole has not been updated. You need to manually download and place the era.war into the tomcat directory (while tomcat service stopped) and previous era webconsole folder (webapps/era) either removed or renamed to smth. else. Once you restart the tomcat and wait a while, until it extracts everything it should all work normally.

Big thanks

I get it. 

 

What about version of webconsole, I get the enviroment about one week ago from another peson.

So I must download MSI with ESET Remote Administrator  6.3.136.0 and from there extract  era.war ?

 

Webconsole is separate component. You should be able to download it directly (era.war file) and follow installation steps from documentation: hxxp://help.eset.com/era_install/63/en-US/component_installation_webconsole_windows.htm

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  • ESET Staff

Theoretically yes. But this state indicates, that previous component upgrade task failed, as the server is updated, and webconsole is not. Manual replacement of webconsole is the safest way to go in case of such cases. 

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  • 3 weeks later...
Hi,

Big thanks for replay.

I have quck question about update only websonsole.

 

Can I perform that way:

1. Stop service Apache Tomcat 7.0 Tomcat7

2. Backup C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps

3. Unzip era.war

4. start service Apache Tomcat 7.0 Tomcat7

 

according ESSET information, I need also add step:

run ERA Server.msi

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  • ESET Staff

You need to:

  1. Stop ERA Server & Apache Tomcat
  2. Rename the "era" folder in the C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps directory to something else (era2)
  3. Unzip the ERA war to "era" folder in the C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps directory
  4. Start ERA Server
  5. Start Apache Tomcat
  6. Login to the Webconsole
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