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Faraways

ESS 6 startup/network trouble

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I have worked with ESS 5 and it never had any network problems. Now Im using ESS 6 I have network trouble for quite a while and it's quite

disturbing.

Note: System clean; checked daily with ESS 6 and Malwarebytes Pro (and regular re-checked with online scan)

 

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Sometimes PC locks up after reboot and showing desktop. Have to reset 1 or few times more before it continues and works again. Secondly

I see that windows firewall is 'managed' by ESS 6. If my system starts up normally then the network icon shows..then a red mark shows up

on the icon and I have no internet until about 1 minute later it gives an exclamation mark in yellow end shortly after I have online access.

 

I never had this behaviour when I was using ESS 5. I have found out that I got three errors when starting my PC today.

1. Timeout error [3000s]: ShellHWDetection

2. Timeout error [3000s]: dnscache

3. The Eset service-service (double,no typo!) has locked-up in the starting process

 

The source for above three is 'Service Control Manager'

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- Eset config: all options on except anti-theft,gamermode and parental control

- Win7 [x64] fully updated, Asus P7P55D, Radeon 6850, Intel Core I5, Realtek Gigabit, 8gb RAM

  [latest drivers installed]

 

Can you help?

 

Thanks

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Faraways,

 

Good day and sorry to hear you're experiencing troubles ...

 

Can you have a look at this thread and post back here if what this user is describing is exactly as you are experiencing ?

https://forum.eset.com/topic/702-eset-ss-v6-delays-my-internet/

 

with that dns cache error you stated... , have you also cleared your dns cache and rebooted to see if that does anything ?

 

It would be funny if the firewall, or upgrade or what have you, caused a dns mess and the cache just needs to be reset.

I am shooting blind here though, please keep in mind as i dont know what you have tried.

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Try disabling each of the protection modules in the following order, one at a time, to see if it makes a difference:

- disable web protection

- disable protocol filtering in the advanced setup

- change firewall integration to Personal firewall is completely disabled and restart the computer

- disable Parental control

- disable HIPS and restart the computer

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Faraways,

 

Good day and sorry to hear you're experiencing troubles ...

 

Can you have a look at this thread and post back here if what this user is describing is exactly as you are experiencing ?

https://forum.eset.com/topic/702-eset-ss-v6-delays-my-internet/

 

with that dns cache error you stated... , have you also cleared your dns cache and rebooted to see if that does anything ?

 

It would be funny if the firewall, or upgrade or what have you, caused a dns mess and the cache just needs to be reset.

I am shooting blind here though, please keep in mind as i dont know what you have tried.

 

 

Hello Sir,

 

I have read the message at the link you provided. Got the same problem as it comes to the internet delay with ESS 6 while I didnt have the problem with ESS 5.

I cleared the dnscache multiple times but it didnt have any noticeable effect on the network problem. My cpu is from 2010.

 

 

 

To Mr Marcos,

 

I have tried your suggestion sadly to no avail. The network will try to connect after restart.. fails (red cross) then stays like this for a while (1+  minute(s)) and then tries again and succesful goes online. This is for every option I tried.

 

As I use two pc's,the other one (main) using ESS 5.0.2.15 has no problem. After reboot to startup to desktop it tries to connect with the blue rotating thingie and then gets connected.

 

 

thank you

Faraways

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Faraways,

 

If you said that you uninstalled ESS and let Windows firewall take over, and you still have the same issue, its time we tried a few things to repair this strange issue, possibly and reluctantly caused by ESS Firewall.

 

If you have not tried, lets reinstall your network adapter.

Make sure you download your network adapter drivers from the Asus website prior to starting this process, so your good to go.

 

Open Device Manager (Right click on Computer in Start menu, or My Computer and choose Properties) [Top left corner - choose Device Manager]

Find Network Adapters in the list > Choose your Realtek Adapter for LAN, and Right click "Uninstall" - if prompted to keep driver, DO NOT.

 

After its gone, at the top of Device manager, right click on your Computername and choose "Scan for hardware changes".

Windows might try to reinstall the driver on its own, if possible skip this and use your asus driver downloaded from the site.

 

Reboot, then see if your 1min problem of obtaining network access disappears ! Post back please.

 

If you have already tried this, let me know and we will then look at your Adapter settings & Windows services for tcpip and their "startup type" and/or if any are missing/misconfigured Next.

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Does unticking "Epfw NDIS Lightweight Filter" in your local area connection properties make a difference then?

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Sorry Marcos,but your solution did not make difference.  Arakasi,the driver reinstall like you have suggested has not changed anything.

 

To be complete: I have checked my ESS 6 and I have internet protection module 1076.

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Ok Faraways,

 

First lets determine if this is profile based or system based.

 

Please navigate to Control Panel > Users & create a new user account with member of admin group or admin permissions.

 

Log out and log back in under that account and see if you still have the same delay obtaining IP from your gateway or router.

 

If the problem persists, try this now :

Lets have a look at a few things and try both of these from elevated command prompt

netsh int ip reset

netsh winsock reset

Then Reboot and test again for the delay.

 

If still persists, Go into the properties of your adapter and turn off IPv6 and QoS by unchecking them.

Also click on Configure in the adapter properties and go to the Power Management tab to make sure the following isnt checked:

"Allow your computer to turn this device off to save power"

Sometimes the computer will turn the adapter off and it takes a moment to reinitialize  when back in windows.

 

Try a few of those and see if we get your delay fixed !!!

I will be thinking of other things to try and maybe you could have a look at your services for me and check startup type

Run > Services.msc

Check services that assist with internet and tcp ip stack like....

dhcp client

dns client

ip helper

ipsec policy agent

network store interface service

RPC

tcpip netbios helper

Check in properties for start up type and also the Recovery tab to see what actions the system takes upon error.

 

After its all said and done and you still have the delay, i would ask that you open your event viewer and export the System and Application logs as .evtx files and upload them to a site and PM me the URL to view.

 

Hope this helps and good luck with all your troubles.

I will still be here to help or if you have questions.

I dunno maybe i can remote in and take a look myself.

 

If none of this helps and it were my machine i would system restore or try a repair with windows cd or possible reload because i would be frusterated haha

 

Good luck

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Ok Faraways,

 

First lets determine if this is profile based or system based.

 

1. Please navigate to Control Panel > Users & create a new user account with member of admin group or admin permissions.

    Log out and log back in under that account and see if you still have the same delay obtaining IP from your gateway or router.

 

If the problem persists, try this now :

2. Lets have a look at a few things and try both of these from elevated command prompt

    netsh int ip reset

    netsh winsock reset

    Then Reboot and test again for the delay.

 

3. If still persists, Go into the properties of your adapter and turn off IPv6 and QoS by unchecking them.

    Also click on Configure in the adapter properties and go to the Power Management tab to make sure the following isnt checked:

    "Allow your computer to turn this device off to save power"

   Sometimes the computer will turn the adapter off and it takes a moment to reinitialize  when back in windows.

   Try a few of those and see if we get your delay fixed !!!

 

 

4. I will be thinking of other things to try and maybe you could have a look at your services for me and check startup type

    Run > Services.msc

    Check services that assist with internet and tcp ip stack like....

    dhcp client

    dns client

    ip helper

    ipsec policy agent

    network store interface service

    RPC

    tcpip netbios helper

    Check in properties for start up type and also the Recovery tab to see what actions the system takes upon error.

 

5. After its all said and done and you still have the delay, i would ask that you open your event viewer and export the System and Application logs as .evtx files and upload them to a site and PM me the URL to view.

 

6. If none of this helps and it were my machine i would system restore or try a repair with windows cd or possible reload because i would be frusterated haha

 

 

Here I am again ;)

 

Ive done the things you said but sadly no success yet to solve the ESS 6 network issue.

 

From pt 4. above I have made few screenshots where you can see the startuptype and error handling but I cant upload here (basic + adv uploader) upload skipped due to io-error.. :(

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To do: eventviewer list.. in progress [will post to u]

[if nothing helps I can do 2 things: put ESS 5 back as it doesnt have the network issue or try ESS 7 beta]

 

its a nasty little thing going on.. because ESS 5 is working good. :unsure:

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How are things coming Faraways ?

Were you able to process and export your event viewer logs ?

 

Also, i was under the impression your computer network tcpip stack was compromised.

Are you stating you are ok, if you uninstall and return to version 5 ?

 

Hope you get everything figured out ? Let us know.

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With firewall integration completely disabled and Epfw lightweight filter disabled, there's no change ESS could affect network communication in any way.

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How are things coming Faraways ?

Were you able to process and export your event viewer logs ?

 

Also, i was under the impression your computer network tcpip stack was compromised.

Are you stating you are ok, if you uninstall and return to version 5 ?

 

Hope you get everything figured out ? Let us know.

 

I am ok,thank you but work gets in the way sometimes ;) Mr Arakashi I have send you log files + network pictures in pm. Not going to change ESS version to 5 yet as we are still looking

for a solution.

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Thank you Faraways,

Awaiting your reply in PM for the entire System evtx !

Or at least a weeks worth.

 

Thank you sir !

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I have removed 6 and installing ESS 7 beta on 2nd pc. All important data has been backuped & wiped..

 

/regards

Faraway

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