ESET Moderators Peter Randziak 1,015 Posted October 8, 2014 ESET Moderators Share Posted October 8, 2014 Hello, the Devs analyzed the dump but we weren't able to find the culprit for sure, but the Protocol filtering seems to be the one causing this. Can you please try to disable Protocol filtering, restart the PC and try to reproduce the issue? Do not forget to re-enable it after the test. How quickly is the memory leaking? In case you would like to send us some dumps you can use ftp.nod.sk/support/ you have to use unique file name, than just send me a PM with it's name. Thank you. Link to comment Share on other sites More sharing options...
ESET Insiders BALTAGY 32 Posted October 8, 2014 Author ESET Insiders Share Posted October 8, 2014 Hello, the Devs analyzed the dump but we weren't able to find the culprit for sure, but the Protocol filtering seems to be the one causing this. Can you please try to disable Protocol filtering, restart the PC and try to reproduce the issue? Do not forget to re-enable it after the test. How quickly is the memory leaking? In case you would like to send us some dumps you can use ftp.nod.sk/support/ you have to use unique file name, than just send me a PM with it's name. Thank you. sometimes it takes a few hours to be 180MB and sometimes more, i will disable Protocol filtering and will wait until it become 180MB or more and take a memory dump again Link to comment Share on other sites More sharing options...
ESET Insiders BALTAGY 32 Posted October 9, 2014 Author ESET Insiders Share Posted October 9, 2014 it's been 12h now the ram goes up to 120MB but now 109MB i think problem solved when i disable Protocol filtering Link to comment Share on other sites More sharing options...
ReverendRed 0 Posted October 9, 2014 Share Posted October 9, 2014 I also encountered this problem and uploaded a memory dump to the ftp (with PM to Peter Randziak). As a side note, ekrn memory consumption jumped from 102MB (just before) to over 183MB after I performed an update (!) - no other things were done on the PC before, during or after the update. Maybe that's also a hint for something? Link to comment Share on other sites More sharing options...
ReverendRed 0 Posted October 9, 2014 Share Posted October 9, 2014 P.S. It happened again: On my machine, from what I experienced so far, memory consumption shoots over 180MB only AFTER the first successful signature / component update (after reboot) was performed. (with protocol scanning = on)Can anyone in here confirm this? Link to comment Share on other sites More sharing options...
ESET Insiders BALTAGY 32 Posted October 10, 2014 Author ESET Insiders Share Posted October 10, 2014 (edited) Hello, the Devs analyzed the dump but we weren't able to find the culprit for sure, but the Protocol filtering seems to be the one causing this. Can you please try to disable Protocol filtering, restart the PC and try to reproduce the issue? Do not forget to re-enable it after the test. How quickly is the memory leaking? In case you would like to send us some dumps you can use ftp.nod.sk/support/ you have to use unique file name, than just send me a PM with it's name. Thank you. now it's 1d 7h and ekrn.exe ram 107MB, it's working great with Protocol filtering disabled you want me to take memory dump now? after 1d 9h it grows up from 107MB to 179MB with Protocol filtering disabled i will see if it will go down again Edited October 10, 2014 by BALTAGY Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted October 10, 2014 Administrators Share Posted October 10, 2014 Please enable generation of complete application memory dumps in Tools -> Diagnostics. When the issue occurs, check the C:\ProgramData\ESET\ESET Smart Security\Diagnostics folder and let us know if dumps have been created. Link to comment Share on other sites More sharing options...
ESET Insiders BALTAGY 32 Posted October 10, 2014 Author ESET Insiders Share Posted October 10, 2014 (edited) Please enable generation of complete application memory dumps in Tools -> Diagnostics. When the issue occurs, check the C:\ProgramData\ESET\ESET Smart Security\Diagnostics folder and let us know if dumps have been created. i did that there's only Modules folder and it's empty i uploaded a memory dump to the ftp and send pm to with the file name "peter randziak" i did it with Procdump Edited October 10, 2014 by BALTAGY Link to comment Share on other sites More sharing options...
Morisato 8 Posted October 11, 2014 Share Posted October 11, 2014 (edited) Leaving it on for a few days to a few weeks gradually does make the memory usage to 230-256mb. Edited October 18, 2014 by Morisato Link to comment Share on other sites More sharing options...
ESET Insiders TJP 132 Posted October 12, 2014 ESET Insiders Share Posted October 12, 2014 It's an odd bug because I've seen memory usage as low as 65MB and as high as 230MB. As of right now, version 8 remains around the 90MB - 100MB for the vast majority of time. Link to comment Share on other sites More sharing options...
SweX 871 Posted October 13, 2014 Share Posted October 13, 2014 I just enabled so top memory usage is shown for the processes in task manager. And at som point ekrn.exe was up at 212mb, but sits at 108mb at the moment. Link to comment Share on other sites More sharing options...
zfactor 11 Posted October 13, 2014 Share Posted October 13, 2014 i have seen this also but as others said sometimes the memory use drops way down to around 60-70 and at times i have seen it as high as over 300mb. Link to comment Share on other sites More sharing options...
SweX 871 Posted October 14, 2014 Share Posted October 14, 2014 I just enabled so top memory usage is shown for the processes in task manager. And at som point ekrn.exe was up at 212mb, but sits at 108mb at the moment. To answer myself, it is under the VSD updates that ekrn.exe peaks at 200-220mb for me, and after that it drops down to the normal amount of around 100mb. Link to comment Share on other sites More sharing options...
rugk 397 Posted October 14, 2014 Share Posted October 14, 2014 (edited) I just enabled so top memory usage is shown for the processes in task manager. And at som point ekrn.exe was up at 212mb, but sits at 108mb at the moment. To answer myself, it is under the VSD updates that ekrn.exe peaks at 200-220mb for me, and after that it drops down to the normal amount of around 100mb. OK, just tried to reproduce the problem. I rolled my updates back and updated the two missing updates after that. And yes - this is the first time I saw that ekrn.exe really got over 200 MB. But this were only 1-3 or 4 seconds. Then it fast got back to ~120 MB and stayed there. Edited October 14, 2014 by rugk Link to comment Share on other sites More sharing options...
SweX 871 Posted October 15, 2014 Share Posted October 15, 2014 Thanks. Yes exactly, only a few seconds or so while the update runs. But that does not explain the constant high ram usage that other users are seeing from ekrn.exe after a few hours or sometimes days of uptime. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,015 Posted October 15, 2014 ESET Moderators Share Posted October 15, 2014 Hello, thank you for the dumps, some Devs were able to reproduce the leaks so the issue is currently under investigation. We will keep you posted. Thank you for your support. P.R. Link to comment Share on other sites More sharing options...
SweX 871 Posted October 16, 2014 Share Posted October 16, 2014 And thank you for your continuous reporting back to us Link to comment Share on other sites More sharing options...
rugk 397 Posted October 16, 2014 Share Posted October 16, 2014 Yeah, thanks to you Peter. I can only agree with SweX. And @SweX yes you're right this doesn't explain the relatively constantly high RAM usage of some other users. But I feel this issues have the same reason. Link to comment Share on other sites More sharing options...
SweX 871 Posted October 19, 2014 Share Posted October 19, 2014 Hmmmm.....ekrn.exe ram usage right now is 214mb, it seems that it does not only happen on Win 8 systems after all. Ah well they should have enough dumps about this sent in already. Link to comment Share on other sites More sharing options...
Morisato 8 Posted October 26, 2014 Share Posted October 26, 2014 Anyone tried the updated version yet? 8.0.304 from 301. Not sure if the mem leak was already addressed but I am still getting 262mb from ekrn.exe. Link to comment Share on other sites More sharing options...
ESET Insiders BALTAGY 32 Posted October 26, 2014 Author ESET Insiders Share Posted October 26, 2014 Anyone tried the updated version yet? 8.0.304 from 301. Not sure if the mem leak was already addressed but I am still getting 262mb from ekrn.exe. they didn't fix it yet, i don't know why they released 8.0.304 before fix a problem like this!! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted October 26, 2014 Administrators Share Posted October 26, 2014 they didn't fix it yet, i don't know why they released 8.0.304 before fix a problem like this!! This is not a problem of 8.0.304 as such. Make sure you have Internet protection module 1156B installed. A computer restart will be required to fix existing leaks. Link to comment Share on other sites More sharing options...
ESET Insiders BALTAGY 32 Posted October 26, 2014 Author ESET Insiders Share Posted October 26, 2014 they didn't fix it yet, i don't know why they released 8.0.304 before fix a problem like this!! This is not a problem of 8.0.304 as such. Make sure you have Internet protection module 1156B installed. A computer restart will be required to fix existing leaks. mine are 1154B Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted October 26, 2014 Administrators Share Posted October 26, 2014 mine are 1154B Please enable pre-release updates, run update manually and finally restart the computer. Then see if you can reproduce the issue. Link to comment Share on other sites More sharing options...
Solution SweX 871 Posted October 26, 2014 Solution Share Posted October 26, 2014 (edited) @everyone that currently have or have seen an unusual high memory usage by ekrn.exe at some point. (if you don't want to wait until Internet protection module 1156B is put on the standard update servers continue as follows).... Enable pre-release updates like described here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3415&actp=search&viewlocale=en_US&searchid=1414360539153 Once the updates have been dowloaded, check the "about" window to confirm you now have Internet protection module 1156B. After that restart the computer and use it like normal. FWIW, I have had IPM module 1156B for 3 days and so far so good. So I am quite confident to say it has been solved. Of course if I see that the mem usage goes up again I will report in right away. But as I said so far so good.... Edited October 26, 2014 by SweX Link to comment Share on other sites More sharing options...
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