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How to Remove a MSP client / company


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I have a new client that no longer wants to be on the MSP.ESET and Cloud protect. I removed the licenses in Protect Cloud, how do I remove the company there and in MSP?

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Hmm, it's a little tough to know what you mean. Did you deactivate the license in ESET PROTECT Cloud or the MSP Administrator site (msp.eset.com)?

For simplicity, they have this helpful guide when you select Remove from the menu on a particular computer in PROTECT Cloud -- follow this and you'll be good (there is a deactivate prompt at the end).

Screenshot 2022-07-12 160626.png

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  • ESET Staff

Hello, so far, I can see that you have just suspended a customer. 

  • You need to "remove" such customer from EMA (you will be prompted to enter your password / 2FA if enabled)
  • Once done, you need to synchronize your licenses in ESET PROTECT and then you will be able to "remove" corresponding customer group.
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