Garrett 0 Posted June 3, 2020 Share Posted June 3, 2020 I am trying to push out an update to all my agents that are not on the latest version. I am attempting to do this via a client task in the management console with the task "Security Management Center Components Upgrade". The task will either immediately fail or run forever. I let one instance run for over two hours just to be sure. Is there currently an issue updating agents via this method? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,922 Posted June 3, 2020 Administrators Share Posted June 3, 2020 What version of Endpoint do you have installed? Link to comment Share on other sites More sharing options...
Garrett 0 Posted June 3, 2020 Author Share Posted June 3, 2020 2 minutes ago, Marcos said: What version of Endpoint do you have installed? All of the clients I am attempting to update are on version 7.3.2032.0. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,922 Posted June 3, 2020 Administrators Share Posted June 3, 2020 Could you try temporarily disabling self-defense in Endpoint, reboot the machine and try again? As of Endpoint 7.3, we've made big changes under the hood in preparation for a Windows 10 update which may cause issues with communication between ekrn and the agent during upgrade and a new ESMC agent will be needed (7.2 has not been released yet). Garrett 1 Link to comment Share on other sites More sharing options...
Garrett 0 Posted June 3, 2020 Author Share Posted June 3, 2020 32 minutes ago, Marcos said: Could you try temporarily disabling self-defense in Endpoint, reboot the machine and try again? As of Endpoint 7.3, we've made big changes under the hood in preparation for a Windows 10 update which may cause issues with communication between ekrn and the agent during upgrade and a new ESMC agent will be needed (7.2 has not been released yet). That seems to have done it, much appreciated. Any ETA on when we can expect 7.2? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,922 Posted June 3, 2020 Administrators Share Posted June 3, 2020 We are currently debugging the issue. Most likely we will be able to address it via an automatic HIPS module update. Peter Randziak, Garrett and robg 3 Link to comment Share on other sites More sharing options...
robg 3 Posted June 11, 2020 Share Posted June 11, 2020 (edited) This is working for me now after the latest update to 7.2.1266.0 Edited June 11, 2020 by robg Link to comment Share on other sites More sharing options...
Administrators Marcos 4,922 Posted June 11, 2020 Administrators Share Posted June 11, 2020 1, Endpoint 7.2 was not affected. 2, We have already released a workaround for the issue in the HIPS module 1391.1. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 376 Posted June 11, 2020 ESET Staff Share Posted June 11, 2020 1 hour ago, Marcos said: 1, Endpoint 7.2 was not affected. 2, We have already released a workaround for the issue in the HIPS module 1391.1. Also this issue is not present in case ESMC Agent 7.2 is used, as mentioned in previous comment. Link to comment Share on other sites More sharing options...
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