ESET Insiders m4v3r1ck 121 Posted May 22, 2014 ESET Insiders Share Posted May 22, 2014 Hello, could you please provide me with the crash log? I can check it, we maybe already have an workaround for it. As we said it is not one issue, but more resulting in one observable behavior, which makes this quite complicated. Thanks for your prompt reply Peter, much appreciated! I reverted back to 5.0.115.0 a while ago. I'll check my incremental back-ups for .crash logs in 10.9.2 (12C1012) with ECS Pro v6. ~ Cheers Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 22, 2014 Most Valued Members Share Posted May 22, 2014 @Planet: Try to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply. In case you experience kernel panic please provide us with logs as described on the end of this post. Minutes ago I've just experienced my sixth Kernel Panic by esets_proxy. This time I clicked on a link from an email, Safari was partly loading it, and everything froze then crashed. This panic was after the commend suggested. I'm getting these panics more often in the past week for some reason, should I continue having the command applied or should I revert back to default since it's not helping with the panics? I'll send you a PM shortly with all logs. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 22, 2014 Most Valued Members Share Posted May 22, 2014 (edited) @ALL: To get all required logs please use this Info_get script, password is "clean". Just run the script, upload the output archive to safe location and provide me with direct download link and encryption password via Private message. I've just tried to use the script, but I get an error message about not having the appropriate access privileges and can't seem to resolve it, even when I go to 'get info' and make me the owner, and set all groups to 'read and write'. Even tried 'sudo open' in terminal and got the same error message. Edited June 5, 2014 by planet Link to comment Share on other sites More sharing options...
tsdevine 0 Posted May 22, 2014 Share Posted May 22, 2014 I'm having the same problem, happens every other day or so. Sometimes multiple times in a day. I haven't figured out any pattern. Link to comment Share on other sites More sharing options...
johnosheridan 0 Posted May 23, 2014 Share Posted May 23, 2014 Same problem with me in same conditions, mavericks and eset latest versions Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 121 Posted May 23, 2014 ESET Insiders Share Posted May 23, 2014 Are you all updated to 10.9.3 (13D65) when reporting the same issues? Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 23, 2014 Most Valued Members Share Posted May 23, 2014 Are you all updated to 10.9.3 (13D65) when reporting the same issues? Yes. Also Safari 7.0.4 (9537.76.4). Link to comment Share on other sites More sharing options...
HIROSGR 0 Posted May 23, 2014 Share Posted May 23, 2014 Hello ESET team, I recently often encountered process crashes like once per hour..... Here is my crash report and I hope this helps you to fix the problem. Anonymous UUID: 2E614569-3794-51B1-118A-C0DF8FA5384FFri May 23 18:37:07 2014Panic(CPU 3): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8053f9fb58, spinlock owner: 0xffffff8054098140, current_thread: 0xffffff8054098140, spinlock_owner_cpu: 0x3RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff8057ef2738, RDX: 0xffffff8057ef2738RSP: 0xffffff821c51bd00, RBP: 0xffffff821c51bdb0, RSI: 0xffffff8057ef2770, RDI: 0x0000000000000000R8: 0x0000000000000000, R9: 0x00000000000000c3, R10: 0x0000000000000000, R11: 0x0000000000000800R12: 0x0000000000000000, R13: 0xffffff8057ef2728, R14: 0xffffff8053f9fb50, R15: 0xffffff8053f9fb50RFL: 0x0000000000000246, RIP: 0xffffff802efc6144, CS: 0x0000000000000008, SS: 0x0000000000000010Backtrace (CPU 3), Frame : Return Address0xffffff8210e33f50 : 0xffffff802ece20010xffffff8210e33f80 : 0xffffff802ecdb51f0xffffff8210e33fd0 : 0xffffff802ecf36190xffffff821c51bdb0 : 0xffffff802efc5f470xffffff821c51be20 : 0xffffff802efc568b0xffffff821c51bf30 : 0xffffff802efc52040xffffff821c51bf60 : 0xffffff802f0403970xffffff821c51bfb0 : 0xffffff802ecf3948BSD process name corresponding to current thread: esets_proxyMac OS version:13D65Kernel version:Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092EKernel slide: 0x000000002ea00000Kernel text base: 0xffffff802ec00000System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)System uptime in nanoseconds: 467575077045last loaded kext at 244090398095: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fb1064000, size 65536)last unloaded kext at 361784024548: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fb1064000, size 57344)loaded kexts:com.eset.kext.esets_kac 600.00.91f01com.eset.kext.esets_pfw 600.00.91f01com.parallels.virtualsound 1.0 22731.929773com.avatron.AVExFramebuffer 1.7com.avatron.AVExVideo 1.7com.apple.driver.AppleHWSensor 1.9.5d0com.apple.filesystems.autofs 3.0com.apple.driver.AudioAUUC 1.60com.apple.iokit.IOBluetoothSerialManager 4.2.4f1com.apple.driver.AGPM 100.14.15com.apple.driver.ApplePlatformEnabler 2.0.9d1com.apple.driver.X86PlatformShim 1.0.0com.apple.driver.AppleMikeyHIDDriver 124com.apple.driver.AppleMikeyDriver 2.6.1f2com.apple.driver.AppleLPC 1.7.0com.apple.GeForce 8.2.6com.apple.driver.AppleHDA 2.6.1f2com.apple.driver.AppleIntelHD4000Graphics 8.2.6com.apple.driver.AppleUpstreamUserClient 3.5.13com.apple.driver.AppleSMCLMU 2.0.4d1com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1com.apple.iokit.IOUserEthernet 1.0.0d1com.apple.driver.AppleSMCPDRC 1.0.0com.apple.driver.AppleIntelFramebufferCapri 8.2.6com.apple.driver.AppleMuxControl 3.5.26com.apple.driver.AppleMCCSControl 1.1.12com.apple.Dont_Steal_Mac_OS_X 7.0.0com.apple.driver.AppleHWAccess 1com.apple.driver.AppleThunderboltIP 1.1.2com.apple.driver.AppleUSBTCButtons 240.2com.apple.driver.AppleUSBTCKeyboard 240.2com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1com.apple.BootCache 35com.apple.driver.XsanFilter 404com.apple.driver.AppleUSBHub 666.4.0com.apple.iokit.IOAHCIBlockStorage 2.5.1com.apple.driver.AppleSDXC 1.5.2com.apple.driver.AirPort.Brcm4331 700.20.22com.apple.driver.AppleUSBEHCI 660.4.0com.apple.driver.AppleAHCIPort 3.0.0com.apple.driver.AppleUSBXHCI 677.4.0com.apple.driver.AppleSmartBatteryManager 161.0.0com.apple.driver.AppleACPIButtons 2.0com.apple.driver.AppleRTC 2.0com.apple.driver.AppleHPET 1.8com.apple.driver.AppleSMBIOS 2.1com.apple.driver.AppleACPIEC 2.0com.apple.driver.AppleAPIC 1.7com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1com.apple.nke.applicationfirewall 153com.apple.security.quarantine 3com.apple.driver.AppleIntelCPUPowerManagement 217.92.1com.apple.kext.triggers 1.0com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6com.apple.iokit.IOSerialFamily 10.0.7com.apple.iokit.IOAcceleratorFamily 98.20com.apple.nvidia.driver.NVDAGK100Hal 8.2.6com.apple.nvidia.driver.NVDAResman 8.2.6com.apple.driver.DspFuncLib 2.6.1f2com.apple.vecLib.kext 1.0.0com.apple.iokit.IOAudioFamily 1.9.7fc2com.apple.kext.OSvKernDSPLib 1.14com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1com.apple.iokit.IOSurface 91.1com.apple.driver.AppleSMBusPCI 1.0.12d1com.apple.iokit.IOAcceleratorFamily2 98.20com.apple.AppleGraphicsDeviceControl 3.5.26com.apple.driver.X86PlatformPlugin 1.0.0com.apple.driver.IOPlatformPluginFamily 5.7.0d11com.apple.driver.AppleHDAController 2.6.1f2com.apple.iokit.IOHDAFamily 2.6.1f2com.apple.driver.AppleGraphicsControl 3.5.26com.apple.driver.AppleBacklightExpert 1.0.4com.apple.iokit.IONDRVSupport 2.4.1com.apple.driver.AppleSMBusController 1.0.11d1com.apple.iokit.IOBluetoothFamily 4.2.4f1com.apple.driver.AppleSMC 3.1.8com.apple.iokit.IOGraphicsFamily 2.4.1com.apple.driver.AppleUSBMultitouch 240.9com.apple.iokit.IOUSBHIDDriver 660.4.0com.apple.driver.AppleThunderboltDPInAdapter 3.1.7com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5com.apple.driver.AppleUSBMergeNub 650.4.0com.apple.driver.AppleUSBComposite 656.4.1com.apple.driver.AppleThunderboltNHI 2.0.1com.apple.iokit.IOThunderboltFamily 3.2.7com.apple.iokit.IOUSBUserClient 660.4.2com.apple.iokit.IO80211Family 630.35com.apple.iokit.IONetworkingFamily 3.2com.apple.iokit.IOAHCIFamily 2.6.5com.apple.iokit.IOUSBFamily 677.4.0com.apple.driver.AppleEFINVRAM 2.0com.apple.driver.AppleEFIRuntime 2.0com.apple.iokit.IOHIDFamily 2.0.0com.apple.iokit.IOSMBusFamily 1.1com.apple.security.sandbox 278.11com.apple.kext.AppleMatch 1.0.0d1com.apple.security.TMSafetyNet 7com.apple.driver.AppleKeyStore 2com.apple.driver.DiskImages 371.1com.apple.iokit.IOStorageFamily 1.9com.apple.iokit.IOReportFamily 23com.apple.driver.AppleFDEKeyStore 28.30com.apple.driver.AppleACPIPlatform 2.0com.apple.iokit.IOPCIFamily 2.9com.apple.iokit.IOACPIFamily 1.4com.apple.kec.corecrypto 1.0com.apple.kec.pthread 1panic(cpu 5 caller 0xffffff802efc68e5): "Spinlock acquisition timed out: lock=0xffffff8053f9fb58, lock owner thread=0xffffff8054098140, current_thread: 0xffffff80523f4cf0, lock owner active on CPU 0x3, current owner: 0xffffff8054098140"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365Backtrace (CPU 5), Frame : Return Address0xffffff8210d63650 : 0xffffff802ec22fa90xffffff8210d636d0 : 0xffffff802efc68e50xffffff8210d63710 : 0xffffff802f01d3560xffffff8210d63750 : 0xffffff802eed70f50xffffff8210d63b90 : 0xffffff802eec8f260xffffff8210d63be0 : 0xffffff802eec92220xffffff8210d63dc0 : 0xffffff802eeb738d0xffffff8210d63de0 : 0xffffff802ee52dc30xffffff8210d63e10 : 0xffffff802ee3419e0xffffff8210d63eb0 : 0xffffff802ee2b86c0xffffff8210d63f60 : 0xffffff802ee330890xffffff8210d63fb0 : 0xffffff802ecd7127BSD process name corresponding to current thread: kernel_taskModel: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-InGraphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MBMemory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en0Serial ATA Device: APPLE SSD SM512E, 500.28 GBUSB Device: HubUSB Device: FaceTime HD Camera (Built-in)USB Device: HubUSB Device: HubUSB Device: BRCM20702 HubUSB Device: Bluetooth USB Host ControllerUSB Device: Apple Internal Keyboard / TrackpadUSB Device: USB Optical MouseThunderbolt Bus: MacBook Pro, Apple Inc., 23.4 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,172 Posted May 23, 2014 ESET Moderators Share Posted May 23, 2014 Hello, @Planet please run it directly from terminal as an administrator with elevated privileges, it should work. Please keep the setting as it is for now and provide us with the logs, we really need them to investigate the issue, because we are not able to reproduce it internally. @Tsdevice, Johnosheridan and HIROSGR could you please provide us with the full set logs as mentioned here: https://forum.eset.com/topic/2102-process-crash/page-4#entry14148 @HIROSGR #2 have you tried to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply. In case you experience kernel panic please provide us with logs You may return everything to normal by running command "sudo nvram -d slto_us" and restart to apply Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 23, 2014 Most Valued Members Share Posted May 23, 2014 @Planet please run it directly from terminal as an administrator with elevated privileges, it should work. That what I did, and I still received that message (with sudo and without, my user account is an administrator). This is the first time getting this message. The usual files from ESET Support work fine in previous cases. Link to comment Share on other sites More sharing options...
ESET Staff J.J. 26 Posted May 23, 2014 ESET Staff Share Posted May 23, 2014 So try to enter command "sudo su" to terminal and take screenshot what happens. Are you able to log in ? Does it accept password you entered ? If not you are entering your user password not root password which can couse this issue. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 23, 2014 Most Valued Members Share Posted May 23, 2014 Figured out the issue, just needed to "sudo chmod" the file for it to open and work. I knew something was up as I've used sudo before with no issues and even with previous command files. Sending the files now via PM. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,172 Posted May 23, 2014 ESET Moderators Share Posted May 23, 2014 @Planet we got the logs, devs will check it and we will provide you with further instructions. @All please provide us with logs as requested. Thank you all for cooperation and patience. Link to comment Share on other sites More sharing options...
HIROSGR 0 Posted May 23, 2014 Share Posted May 23, 2014 @HIROSGR #2 have you tried to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply. In case you experience kernel panic please provide us with logs You may return everything to normal by running command "sudo nvram -d slto_us" and restart to apply Thanks for prompt reply. I haven't tried this sudo command yet. I am currently running my mac without ESET in order to finish my work. (sorry, the crush happens too often so that I had to uninstall ESET for a while.) I will try it and get back to you with the full set logs if something happens. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 24, 2014 Most Valued Members Share Posted May 24, 2014 Now had my seventh Kernel Panic. Since the update to 10.9.3, it's been happening daily for me. Was just loading a webpage from a Google Search result, nothing else. I'll stop posting when I have the panic now as it's a daily occurrence. Link to comment Share on other sites More sharing options...
dumpster1 2 Posted May 24, 2014 Share Posted May 24, 2014 Well, I've had it... throwing in the towel. Even after uninstalling 6.0.9.1 and reinstalling 5.0.115.0, I still have problems. The panic crashes I had with Mavericks and 6.0.9.1 are gone but now with 5.0.115.0, esets_daemon keeps running up my CPU load... the cooling fan sounds like a leaf blower and my CPU temps are spiking around 105c. I've uninstalled 5.0.115.0 and said good-bye to ESET until they get this sorted out, which me off because I'm paying for something I can no longer use. I've installed Sophos Anti Virus (free) and have had no problems with CPU loads or crashes. I hope ESET will take note and do the right thing. Link to comment Share on other sites More sharing options...
tsdevine 0 Posted May 26, 2014 Share Posted May 26, 2014 If it helps, it seems to happen A LOT when I have an SD card in the reader (after downloading my photos, before I remove my card....after it wakes up from sleep.) It's a lot more stable when I don't have a card in the reader. FWIW, Tim Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,172 Posted May 28, 2014 ESET Moderators Share Posted May 28, 2014 Hello, we have a custom (unofficial) build, which should solve most of the reported issues. In case you have been facing the issues and you are willing to participate in testing, please send me a private message with reference to this thread. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted May 30, 2014 Most Valued Members Share Posted May 30, 2014 Ever since switching from using Safari to Chrome almost a week ago, I've no longer had any issue with panics. My previous panics were all from using Safari, so this might be a plausible workaround based on my situation. Link to comment Share on other sites More sharing options...
Weety 6 Posted May 30, 2014 Share Posted May 30, 2014 Ever since switching from using Safari to Chrome almost a week ago, I've no longer had any issue with panics. My previous panics were all from using Safari, so this might be a plausible workaround based on my situation. Like you, I have only experienced the issue with Safari. I do hope ESET fixes this issue soon I have found I get more crashes when the 'Scanning' processes are active (either at startup, or during a scheduled scan) Link to comment Share on other sites More sharing options...
Breave 0 Posted June 3, 2014 Share Posted June 3, 2014 I, too, have had problems recently with crashes related to esets_proxy. My latest crash log is below. Until a fix is made, I shall avoid Safari and see if that helps. If I crash again, I'll try the sudo fix. Anonymous UUID: F8D79A4B-2D38-828D-A2C2-CF8946078ECD Mon Jun 2 19:18:39 2014 Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff803faf4aa0, spinlock owner: 0xffffff8040b17cf0, current_thread: 0xffffff8040b17cf0, spinlock_owner_cpu: 0x0 RAX: 0xffffff805a431908, RBX: 0x0000000000000000, RCX: 0xffffff805a4318f8, RDX: 0xffffff805a431908 RSP: 0xffffff82072cbec0, RBP: 0xffffff82072cbf70, RSI: 0xffffff805a431940, RDI: 0x0000000000000000 R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff82072cbe20, R11: 0x0000000000000246 R12: 0x0000000000000000, R13: 0xffffff805a4318f8, R14: 0xffffff803faf4a98, R15: 0xffffff803faf4c08 RFL: 0x0000000000000282, RIP: 0xffffff801c5c624c, CS: 0x0000000000000008, SS: 0x0000000000000010 Backtrace (CPU 0), Frame : Return Address 0xffffff81dcd88f50 : 0xffffff801c2e2001 0xffffff81dcd88f80 : 0xffffff801c2db51f 0xffffff81dcd88fd0 : 0xffffff801c2f3619 0xffffff82072cbf70 : 0xffffff801c5c6790 0xffffff82072cbfb0 : 0xffffff801c2d7127 BSD process name corresponding to current thread: esets_proxy Mac OS version: 13D65 Kernel version: Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64 Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E Kernel slide: 0x000000001c000000 Kernel text base: 0xffffff801c200000 System model name: iMac11,1 (Mac-F2268DAE) System uptime in nanoseconds: 27355088212081 last loaded kext at 15346470241397: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9e599000, size 65536) last unloaded kext at 15441677323414: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9e595000, size 16384) loaded kexts: com.eset.kext.esets_kac 600.00.91f01 com.eset.kext.esets_pfw 600.00.91f01 com.AmbrosiaSW.AudioSupport 4.1.2 com.apple.filesystems.msdosfs 1.9 com.apple.filesystems.smbfs 2.0.2 com.apple.driver.AudioAUUC 1.60 com.apple.driver.AGPM 100.14.15 com.apple.filesystems.autofs 3.0 com.apple.iokit.IOBluetoothSerialManager 4.2.4f1 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AppleMikeyDriver 2.6.1f2 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.driver.AppleHDA 2.6.1f2 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleUSBDisplays 360.8.14 com.apple.driver.AppleLPC 1.7.0 com.apple.driver.AppleUpstreamUserClient 3.5.13 com.apple.kext.AMDFramebuffer 1.2.2 com.apple.ATIRadeonX2000 8.2.4 com.apple.kext.AMD4800Controller 1.2.2 com.apple.driver.AppleBacklight 170.3.5 com.apple.driver.AppleMCCSControl 1.1.12 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleUSBCardReader 3.4.1 com.apple.driver.AppleIRController 325.7 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 35 com.apple.iokit.SCSITaskUserClient 3.6.6 com.apple.driver.XsanFilter 404 com.apple.driver.AppleUSBHub 666.4.0 com.apple.iokit.IOAHCIBlockStorage 2.5.1 com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2 com.apple.driver.AirPort.Atheros40 700.74.5 com.apple.driver.AppleFWOHCI 5.0.2 com.apple.driver.AppleAHCIPort 3.0.0 com.apple.driver.AppleUSBEHCI 660.4.0 com.apple.driver.AppleACPIButtons 2.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 2.0 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1 com.apple.nke.applicationfirewall 153 com.apple.security.quarantine 3 com.apple.driver.AppleIntelCPUPowerManagement 217.92.1 com.apple.kext.triggers 1.0 com.apple.iokit.IOSerialFamily 10.0.7 com.apple.driver.DspFuncLib 2.6.1f2 com.apple.vecLib.kext 1.0.0 com.apple.iokit.IOSurface 91.1 com.apple.iokit.IOBluetoothFamily 4.2.4f1 com.apple.iokit.IOAudioFamily 1.9.7fc2 com.apple.kext.OSvKernDSPLib 1.14 com.apple.driver.AppleSMBusPCI 1.0.12d1 com.apple.driver.AppleHDAController 2.6.1f2 com.apple.iokit.IOHDAFamily 2.6.1f2 com.apple.iokit.IOFireWireIP 2.2.6 com.apple.kext.AMDSupport 1.2.2 com.apple.AppleGraphicsDeviceControl 3.5.26 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.driver.AppleSMBusController 1.0.11d1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleSMC 3.1.8 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.7.0d11 com.apple.iokit.IOUSBMassStorageClass 3.6.0 com.apple.iokit.IOUSBHIDDriver 660.4.0 com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6 com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1 com.apple.iokit.IOFireWireSBP2 4.2.6 com.apple.driver.AppleUSBMergeNub 650.4.0 com.apple.driver.AppleUSBComposite 656.4.1 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOAHCISerialATAPI 2.6.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6 com.apple.iokit.IOUSBUserClient 660.4.2 com.apple.iokit.IOEthernetAVBController 1.0.3b4 com.apple.driver.mDNSOffloadUserClient 1.0.1b5 com.apple.iokit.IO80211Family 630.35 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.iokit.IOAHCIFamily 2.6.5 com.apple.iokit.IOUSBFamily 677.4.0 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 278.11 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.AppleKeyStore 2 com.apple.driver.DiskImages 371.1 com.apple.iokit.IOStorageFamily 1.9 com.apple.iokit.IOReportFamily 23 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 2.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 com.apple.kec.pthread 1 panic(cpu 4 caller 0xffffff801c5c68e5): "Spinlock acquisition timed out: lock=0xffffff803faf4aa0, lock owner thread=0xffffff8040b17cf0, current_thread: 0xffffff803e6fcb20, lock owner active on CPU 0x0, current owner: 0xffffff8040b17cf0"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365 Backtrace (CPU 4), Frame : Return Address 0xffffff8207e135a0 : 0xffffff801c222fa9 0xffffff8207e13620 : 0xffffff801c5c68e5 0xffffff8207e13660 : 0xffffff801c61d356 0xffffff8207e136a0 : 0xffffff801c4d70f5 0xffffff8207e13ae0 : 0xffffff801c4c8f26 0xffffff8207e13b30 : 0xffffff801c4c9222 0xffffff8207e13d10 : 0xffffff801c4b738d 0xffffff8207e13d30 : 0xffffff801c452dc3 0xffffff8207e13d60 : 0xffffff801c43419e 0xffffff8207e13e00 : 0xffffff801c42b86c 0xffffff8207e13eb0 : 0xffffff801c432804 0xffffff8207e13fb0 : 0xffffff801c2d7127 BSD process name corresponding to current thread: kernel_task Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.54f36 Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000 Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000 Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Serial ATA Device: Hitachi HDS722020ALA330, 2 TB Serial ATA Device: OPTIARC DVD RW AD-5680H USB Device: Hub USB Device: My Book 1140 USB Device: Hub USB Device: PTZ-630 USB Device: Apple Cinema HD Display USB Device: BRCM2046 Hub USB Device: Bluetooth USB Host Controller USB Device: Internal Memory Card Reader USB Device: Hub USB Device: My Book 1234 USB Device: USB2.0 Hub USB Device: Microsoft® Nano Transceiver v2.1 USB Device: IR Receiver USB Device: Built-in iSight FireWire Device: My Book 1112, WD, Up to 800 Mb/sec Thunderbolt Bus: Link to comment Share on other sites More sharing options...
johnosheridan 0 Posted June 3, 2014 Share Posted June 3, 2014 (edited) Hi, I am experiencing the very same problem, crash and restart, it seems it always happen when using Safari and other soft together. BSD process name corresponding to current thread: esets_proxy, iMac late 2013, OS X 10.9.3 [13D65], all updates applied including latest Safari. It started with version 9 of Cyber Security Pro, never had the problem with earlier versions. My wife which only does basic processes [mail or Skype or safari web browsing], no multi-tasking, on her iMac never experienced this problem. She has a similar software setup. This is really annoying and since this problem is going on for some time I would have expected to have a solution by now. Never had an Eset problem before and I use their programs for many many years. I have removed the program and re-dowload and re-install it, even tried to disable web security without success; the problem is still there. I found out going again through all these pages that eset is requesting to send more logs, I will next time. Edited June 3, 2014 by johnosheridan Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted June 3, 2014 Most Valued Members Share Posted June 3, 2014 Hmm, it would be interesting to see if all users who have posted so far use Safari as their main browser or remember using Safari when the kernel panic occurred for esets_proxy. Link to comment Share on other sites More sharing options...
HIROSGR 0 Posted June 4, 2014 Share Posted June 4, 2014 Hmm, it would be interesting to see if all users who have posted so far use Safari as their main browser or remember using Safari when the kernel panic occurred for esets_proxy. I also had the kernel panics very often by esets_proxy but it was not with Safari. I've been using Firefox as my main browser..... Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted June 4, 2014 Most Valued Members Share Posted June 4, 2014 I also had the kernel panics very often by esets_proxy but it was not with Safari. I've been using Firefox as my main browser..... Well there goes that theory then... Link to comment Share on other sites More sharing options...
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