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haywarle

Process crash

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The same issue :(

ESET Cyber Security Pro 6.0.9.1

Welcome. 

My rMBP some time freezes and restarts in battery mode. I already exchanged the motherboard, battery, keyboard and other items, but the problem is not solved. 

The same problem applies to my second rMBP. One thing that connects the two computers are ESET Cyber ​​Security Pro. 

 

After reboot, the information appears with the report and find there information about ESET software. 

 

Please, solve the problem.

 

 

Wed Jun  4 15:26:13 2014
Panic(CPU 6): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8038fdc3f8, spinlock owner: 0xffffff803bc2e280, current_thread: 0xffffff803bc2e280, spinlock_owner_cpu: 0x6
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff803ef1fee8, RDX: 0xffffff803ef1fee8
RSP: 0xffffff8201c2bec0, RBP: 0xffffff8201c2bf70, RSI: 0xffffff803ef1ff20, RDI: 0x0000000000000000
R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff8201c2be20, R11: 0x0000000000001380
R12: 0x0000000000000000, R13: 0xffffff803ef1fed8, R14: 0xffffff8038fdc3f0, R15: 0xffffff803dad5000
RFL: 0x0000000000000246, RIP: 0xffffff8013fc665f, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 6), Frame : Return Address
0xffffff81f6149f50 : 0xffffff8013ce2001 
0xffffff81f6149f80 : 0xffffff8013cdb51f 
0xffffff81f6149fd0 : 0xffffff8013cf3619 
0xffffff8201c2bf70 : 0xffffff8013fc6790 
0xffffff8201c2bfb0 : 0xffffff8013cd7127 

BSD process name corresponding to current thread: esets_proxy

Mac OS version:
13D65

Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:     0x0000000013a00000
Kernel text base: 0xffffff8013c00000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 11091940289592
last loaded kext at 10702736341027: com.apple.driver.AppleIntelMCEReporter              104 (addr 0xffffff7f962ac000, size 49152)
last unloaded kext at 10574652914979: com.apple.driver.AppleIntelMCEReporter         104 (addr 0xffffff7f96234000, size 32768)
loaded kexts:
com.parallels.filesystems.prlufs              2010.12.28
com.parallels.kext.vnic 9.0 24229.991745
com.parallels.kext.netbridge    9.0 24229.991745
com.parallels.kext.hidhook        9.0 24229.991745
com.parallels.kext.hypervisor   9.0 24229.991745
com.parallels.kext.usbconnect 9.0 24229.991745
com.eset.kext.esets_kac            600.00.91f01
com.eset.kext.esets_pfw          600.00.91f01
com.apple.driver.AppleIntelMCEReporter         104
com.apple.filesystems.smbfs   2.0.2
com.apple.driver.AppleHWSensor         1.9.5d0
com.apple.iokit.IOBluetoothSerialManager       4.2.4f1
com.apple.filesystems.autofs   3.0
com.apple.driver.AudioAUUC  1.60
com.apple.driver.AppleGraphicsDevicePolicy   3.5.26
com.apple.driver.ApplePlatformEnabler             2.0.9d1
com.apple.driver.AGPM             100.14.15
com.apple.driver.X86PlatformShim       1.0.0
com.apple.driver.AppleHDA      2.6.1f2
com.apple.iokit.IOUserEthernet             1.0.0d1
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.Dont_Steal_Mac_OS_X        7.0.0
com.apple.driver.AppleLPC       1.7.0
com.apple.driver.AppleCameraInterface            4.26.0
com.apple.GeForce       8.2.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
com.apple.driver.AppleHWAccess         1
com.apple.driver.AppleSMCLMU           2.0.4d1
com.apple.driver.AppleMuxControl      3.5.26
com.apple.driver.AppleIntelHD5000Graphics    8.2.6
com.apple.driver.AppleIntelFramebufferAzul  8.2.6
com.apple.driver.AppleMCCSControl   1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard             240.2
com.apple.driver.AppleUSBCardReader              3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless   1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib             1.0.0d1
com.apple.BootCache  35
com.apple.driver.AppleUSBHub              666.4.0
com.apple.driver.XsanFilter       404
com.apple.iokit.IOAHCIBlockStorage     2.5.1
com.apple.driver.AppleAHCIPort            3.0.0
com.apple.driver.AirPort.Brcm4360       831.21.63
com.apple.driver.AppleUSBXHCI            677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons     2.0
com.apple.driver.AppleRTC       2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS              2.1
com.apple.driver.AppleACPIEC                2.0
com.apple.driver.AppleAPIC     1.7
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine 3
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers              1.0
com.apple.driver.DspFuncLib    2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib              1.14
com.apple.iokit.IOBluetoothFamily        4.2.4f1
com.apple.iokit.IOAcceleratorFamily     98.20
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.4f1
com.apple.nvidia.driver.NVDAGK100Hal             8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.X86PlatformPlugin     1.0.0
com.apple.driver.IOPlatformPluginFamily          5.7.0d11
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily   2.6.1f2
com.apple.driver.AppleBacklightExpert               1.0.4
com.apple.driver.AppleGraphicsControl             3.5.26
com.apple.iokit.IOSurface          91.1
com.apple.iokit.IONDRVSupport             2.4.1
com.apple.AppleGraphicsDeviceControl             3.5.26
com.apple.iokit.IOAcceleratorFamily2  98.20
com.apple.driver.AppleSMC     3.1.8
com.apple.driver.AppleSMBusController            1.0.11d1
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.driver.AppleUSBMultitouch               240.9
com.apple.iokit.IOUSBHIDDriver             660.4.0
com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass            3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily            3.6.6
com.apple.driver.AppleUSBMergeNub               650.4.0
com.apple.driver.AppleUSBComposite                656.4.1
com.apple.iokit.IOUSBUserClient           660.4.2
com.apple.iokit.IOAHCIFamily  2.6.5
com.apple.driver.AppleThunderboltNHI             2.0.1
com.apple.iokit.IOThunderboltFamily   3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient         1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    677.4.0
com.apple.driver.AppleEFINVRAM        2.0
com.apple.driver.AppleEFIRuntime       2.0
com.apple.iokit.IOHIDFamily     2.0.0
com.apple.iokit.IOSMBusFamily              1.1
com.apple.security.sandbox     278.11
com.apple.kext.AppleMatch     1.0.0d1
com.apple.security.TMSafetyNet           7
com.apple.driver.AppleKeyStore            2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily            1.9
com.apple.iokit.IOReportFamily              23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform   2.0
com.apple.iokit.IOPCIFamily      2.9
com.apple.iokit.IOACPIFamily   1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread               1
panic(cpu 2 caller 0xffffff8013fc68e5): "Spinlock acquisition timed out: lock=0xffffff8038fdc3f8, lock owner thread=0xffffff803bc2e280, current_thread: 0xffffff8036f96590, lock owner active on CPU 0x6, current owner: 0xffffff803bc2e280"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365
Backtrace (CPU 2), Frame : Return Address
0xffffff81f60f3650 : 0xffffff8013c22fa9 
0xffffff81f60f36d0 : 0xffffff8013fc68e5 
0xffffff81f60f3710 : 0xffffff801401d356 
0xffffff81f60f3750 : 0xffffff8013ed70f5 
0xffffff81f60f3b90 : 0xffffff8013ec8f26 
0xffffff81f60f3be0 : 0xffffff8013ec9222 
0xffffff81f60f3dc0 : 0xffffff8013eb738d 
0xffffff81f60f3de0 : 0xffffff8013e52dc3 
0xffffff81f60f3e10 : 0xffffff8013e3419e 
0xffffff81f60f3eb0 : 0xffffff8013e2b86c 
0xffffff81f60f3f60 : 0xffffff8013e33089 
0xffffff81f60f3fb0 : 0xffffff8013cd7127 

BSD process name corresponding to current thread: kernel_task
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

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Hello Meschiash,

 

we have a custom (unofficial) build, which should solve the reported issues. 

In case you have been facing the issues and you are willing to participate in testing, please send me a private message with reference to this thread

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I too have had several kernel panic crashes since upgrading to 6.0.9.1. This has happened now on 3 machines, 2 of which are upgraded IMacs running Mavericks and the other is a Mac Pro running Lion. I, like most others have never had a crash of this sort on any of these machines in the past. This needs to be fixed!

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Hello Mbarile,

 

just send me a private message if you are interested in testing of fixed version.

We have only positive feedback from testers so far i.e. no crashes reported. 

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Any update on this?

I think if you want to test out the version where this is fixed then you could send a PM to Peter and he will help you. :)

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Any update on this?

I think if you want to test out the version where this is fixed then you could send a PM to Peter and he will help you. :)

 

Thanks SweX will do

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Any update on this?

I think if you want to test out the version where this is fixed then you could send a PM to Peter and he will help you. :)

 

Thanks SweX will do

 

You're welcome, and good luck let's hope the fixed build works great for you too.

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Hi, crash happen again and again while browsing in safari with iPhoto, mail and finder app open, crash happen while saving an image from google search.

As far as I am concern, these crashes always happen in the same circumstances and with the same app open.

Regards

John

 

Here is the report

 

Anonymous UUID:       802ECEA3-E7A9-781A-8077-CD7626E72EE6
 
Mon Jun 16 15:04:19 2014
panic(cpu 6 caller 0xffffff8010dc6776): "Spinlock acquisition timed out: lock=0xffffff805365d060, lock owner thread=0xffffff8053356e30, current_thread: 0xffffff8051f77590, lock owner active on CPU 0xffffffff, current owner: 0xffffff8053356e30"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365
Backtrace (CPU 6), Frame : Return Address
0xffffff83ba923ef0 : 0xffffff8010a22fa9 
0xffffff83ba923f70 : 0xffffff8010dc6776 
0xffffff83ba923fb0 : 0xffffff8010ad7127 
 
BSD process name corresponding to current thread: esets_proxy
 
Mac OS version:
13D65
 
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:     0x0000000010800000
Kernel text base: 0xffffff8010a00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
 
System uptime in nanoseconds: 17399902622985
last loaded kext at 16368669003: com.eset.kext.esets_kac 600.00.91f01 (addr 0xffffff7f9302c000, size 94208)
loaded kexts:
com.eset.kext.esets_kac 600.00.91f01
com.eset.kext.esets_pfw 600.00.91f01
com.Perfect.Driver.SystemAudioRecorder 1.0.0
com.Cycling74.driver.Soundflower 1.6.6
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleUSBCDC 4.2.1b5
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleGraphicsDevicePolicy 3.5.26
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleIntelHD5000Graphics 8.2.6
com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1
com.apple.GeForce 8.2.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.driver.AppleIntelFramebufferAzul 8.2.6
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBODD 3.4.1
com.apple.driver.CoreStorageFsck 380
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBXHCI 677.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.4f1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMC 3.1.8
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.iokit.IOAcceleratorFamily2 98.20
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Mercury Elite Pro
USB Device: Griffin PowerMate
USB Device: Apple USB SuperDrive
Thunderbolt Bus: iMac, Apple Inc., 23.10

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This one just happened when I was in Safari,Mail was open: hope this helps 

 

Anonymous UUID:       22914CE5-A1EE-1E2F-78C3-765CD7922335

 

Mon Jun 16 06:21:14 2014

Panic(CPU 1): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff80181f23f8, spinlock owner: 0xffffff8018802b20, current_thread: 0xffffff8018802b20, spinlock_owner_cpu: 0x1

RAX: 0x0000000000000008, RBX: 0x0000000000000001, RCX: 0xffffff8004050601, RDX: 0x0000000000000000

RSP: 0xffffff811a09bec0, RBP: 0xffffff811a09bf70, RSI: 0xffffff801a7315b0, RDI: 0x0000000000000000

R8:  0x0000000000000000, R9:  0xffffff80ff645068, R10: 0xffffff811a09be70, R11: 0xffffffffffffffff

R12: 0x0000000000000000, R13: 0xffffff801a731568, R14: 0xffffff80181f23f0, R15: 0xffffff8015e31e00

RFL: 0x0000000000000246, RIP: 0xffffff8003dc6195, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 1), Frame : Return Address

0xffffff80ff653f50 : 0xffffff8003ae2001 

0xffffff80ff653f80 : 0xffffff8003adb51f 

0xffffff80ff653fd0 : 0xffffff8003af3619 

0xffffff811a09bf70 : 0xffffff8003dc6790 

0xffffff811a09bfb0 : 0xffffff8003ad7127 

 

BSD process name corresponding to current thread: esets_proxy

Boot args: arch=i386

 

Mac OS version:

13D65

 

Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide:     0x0000000003800000

Kernel text base: 0xffffff8003a00000

System model name: MacBookPro5,4 (Mac-F22587A1)

 

System uptime in nanoseconds: 797848086582

last loaded kext at 279017586488: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f85da0000, size 65536)

last unloaded kext at 340600121577: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f85da0000, size 57344)

loaded kexts:

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.15

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.4f1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHDA 2.6.1f2

com.apple.GeForceTesla 8.2.4

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleMikeyDriver 2.6.1f2

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.nvenet 2.0.21

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.AppleGraphicsDeviceControl 3.5.26

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOBluetoothFamily 4.2.4f1

com.apple.driver.DspFuncLib 2.6.1f2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d11

com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4

com.apple.nvidia.classic.NVDAResmanTesla 8.2.4

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 2.6.1f2

com.apple.iokit.IOHDAFamily 2.6.1f2

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 677.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

panic(cpu 0 caller 0xffffff8003dc68e5): "Spinlock acquisition timed out: lock=0xffffff80181f23f8, lock owner thread=0xffffff8018802b20, current_thread: 0xffffff80159fdcf0, lock owner active on CPU 0x1, current owner: 0xffffff8018802b20"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365

Backtrace (CPU 0), Frame : Return Address

0xffffff81055436a0 : 0xffffff8003a22fa9 

0xffffff8105543720 : 0xffffff8003dc68e5 

0xffffff8105543760 : 0xffffff8003e1d356 

0xffffff81055437a0 : 0xffffff8003e1c6e5 

0xffffff81055437c0 : 0xffffff8003cd6c9c 

0xffffff8105543c00 : 0xffffff8003cc8f26 

0xffffff8105543c50 : 0xffffff8003cc9222 

0xffffff8105543e30 : 0xffffff8003cb738d 

0xffffff8105543e50 : 0xffffff8003c52dc3 

0xffffff8105543e80 : 0xffffff8003c355e3 

0xffffff8105543ea0 : 0xffffff8003c2b86c 

0xffffff8105543f50 : 0xffffff8003c326dc 

0xffffff8105543fb0 : 0xffffff8003ad7127 

 

BSD process name corresponding to current thread: kernel_task

Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9750422AS, 750.16 GB

Serial ATA Device: MATSHITADVD-R   UJ-868

USB Device: Built-in iSight

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: 

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Hello moderators. 

 

I'm having the same problem. 

I'm using version 6.0.9.2 Cyber ​​Security Pro 

My version is 1.0.9.3 Mavericks 

NOTE - I have not spotted any adware on this site (Private / etc) called lauch.conf 

 

I am attaching some pictures below:

post-4134-0-53087500-1403613251_thumb.png

 

post-4134-0-24310500-1403613294_thumb.png

 



I noticed that the crashes only appear when I'm using Itunes and safari and Mail. 

 

I'm using the Private Eye How can I export the results?


 

Anonymous UUID:       6A178DB7-3493-462E-7C43-4F204429F26B

 

Tue Jun 24 09:23:12 2014

Panic(CPU 7): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff802699a7c0, spinlock owner: 0xffffff8027a249e0, current_thread: 0xffffff8027a249e0, spinlock_owner_cpu: 0x7

RAX: 0xffffff802d387f88, RBX: 0x0000000000000001, RCX: 0xffffff802d387f78, RDX: 0xffffff802d387f88

RSP: 0xffffff81e404bec0, RBP: 0xffffff81e404bf70, RSI: 0xffffff802d387fc0, RDI: 0x0000000000000000

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff81e404bc10, R11: 0x00000000000002ff

R12: 0x0000000000000000, R13: 0xffffff802d387f78, R14: 0xffffff802699a7b8, R15: 0xffffff80297331f8

RFL: 0x0000000000000286, RIP: 0xffffff8002dc624f, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 7), Frame : Return Address

0xffffff81e47b1f50 : 0xffffff8002ae2001 

0xffffff81e47b1f80 : 0xffffff8002adb51f 

0xffffff81e47b1fd0 : 0xffffff8002af3619 

0xffffff81e404bf70 : 0xffffff8002dc6790 

0xffffff81e404bfb0 : 0xffffff8002ad7127 

 

BSD process name corresponding to current thread: esets_proxy

 

Mac OS version:

13D65

 

Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide:     0x0000000002800000

Kernel text base: 0xffffff8002a00000

System model name: iMac12,2 (Mac-942B59F58194171B)

 

System uptime in nanoseconds: 1937507358868

last loaded kext at 1496687574840: com.radiosilenceapp.nke.PrivateEye 1 (addr 0xffffff7f84637000, size 12288)

loaded kexts:

com.radiosilenceapp.nke.PrivateEye 1

com.tuxera.filesystems.tufsfs.fusefs_txantfs 2013.3.14

com.eset.kext.esets_kac 600.00.92f01

com.nomachine.kext.nxfs 4.1.b1

com.nomachine.driver.nxtun 4.1.b1

com.eset.kext.esets_pfw 600.00.92f01

com.paceap.kext.pacesupport.snowleopard 5.9

net.telestream.driver.TelestreamAudio 1.1.0

com.Cycling74.driver.Soundflower 1.5.2

com.serato.usb.kext 2.3.0

com.logmein.driver.LogMeInSoundDriver 1.0.3

com.ShapeServices.driver.HSAudioDevice 1.0.5

com.seagate.driver.PowSecLeafDriver_10_5 5.2.2

at.obdev.nke.LittleSnitch 4094

com.seagate.driver.PowSecDriverCore 5.2.2

com.apple.filesystems.smbfs 2.0.2

com.apple.filesystems.msdosfs 1.9

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.4f1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.ApplePolicyControl 3.5.26

com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2

com.apple.driver.AGPM 100.14.15

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.kext.AMDFramebuffer 1.2.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD3000Graphics 8.2.4

com.apple.driver.AppleMuxControl 3.5.26

com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1

com.apple.driver.AppleHDA 2.6.1f2

com.apple.driver.AppleMikeyDriver 2.6.1f2

com.apple.AMDRadeonX3000 1.2.2

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleBacklight 170.3.5

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.kext.AMD6000Controller 1.2.2

com.apple.driver.AppleIntelMCEReporter 104

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.BootCache 35

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.security.quarantine 3

com.apple.nke.applicationfirewall 153

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.4f1

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.4f1

com.apple.driver.AppleGraphicsControl 3.5.26

com.apple.driver.DspFuncLib 2.6.1f2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.20

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleHDAController 2.6.1f2

com.apple.iokit.IOHDAFamily 2.6.1f2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.kext.AMDSupport 1.2.2

com.apple.AppleGraphicsDeviceControl 3.5.26

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d11

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOFireWireSBP2 4.2.6

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOUSBFamily 677.4.0

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 7

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOReportFamily 23

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

panic(cpu 3 caller 0xffffff8002dc68e5): "Spinlock acquisition timed out: lock=0xffffff802699a7c0, lock owner thread=0xffffff8027a249e0, current_thread: 0xffffff8024409590, lock owner active on CPU 0x7, current owner: 0xffffff8027a249e0"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365

Backtrace (CPU 3), Frame : Return Address

0xffffff81efb536c0 : 0xffffff8002a22fa9 

0xffffff81efb53740 : 0xffffff8002dc68e5 

0xffffff81efb53780 : 0xffffff8002e1d356 

0xffffff81efb537c0 : 0xffffff8002cd4e07 

0xffffff81efb53c00 : 0xffffff8002cc8f26 

0xffffff81efb53c50 : 0xffffff8002cc9222 

0xffffff81efb53e30 : 0xffffff8002cb738d 

0xffffff81efb53e50 : 0xffffff8002c52dc3 

0xffffff81efb53e80 : 0xffffff8002c355e3 

0xffffff81efb53ea0 : 0xffffff8002c2b86c 

0xffffff81efb53f50 : 0xffffff8002c326dc 

0xffffff81efb53fb0 : 0xffffff8002ad7127 

 

BSD process name corresponding to current thread: kernel_task

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I also had my Mac restart...4 times!...good bye ESET. 

 

post-4163-0-59279500-1403798473_thumb.png

 

 

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I also had my Mac restart...4 times!...good bye ESET. 

 

attachicon.gifScreen Shot 2014-06-26 at 11.48.03.png

Hello,

 

Don't say bye bye yet: https://forum.eset.com/topic/2102-process-crash/?p=14492

 

 

It's over a month since that was posted

 

Still no official fix

 

This just shows the Mac version is the poor cousin of the PC version, not only does it lack functionality in the PC version, the support is a lot slower

 

Perhaps it's time for me to say Bye bye too to ESET (both on my PC's and Mac)

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Yes I know that feeling, but ESET will not release a "fixed" version official until they are sure that it will fix the problem for all affected users, not only for the users that have tested the unofficial test build were it is said to be fixed.

 

They simply don't want users to upgrade only to see them come back and say that it didn't fixit at all. A fix build will be released when they have tested it enough in-house. A lot of testing is involved before releases and that takes times. That goes for the PC version too so if this were the PC version we most certainly wouldn't have seen a "fixed" build released official to all users any faster.

 

"so how could this issue go by undetected if they do a lot of testing"

When you have done everything you can and it works great after all the testing then it's ready for prime time, but that doesn't mean it will behave exactly the same on customers machines as everyone doesn't have the same setups, same softwares installed, configurations etc etc...so problems and bugs may show up after the release.

And a program that works fine for me, may not work fine for someone else. That's software in a nutshell.  :)

 

I understand if we don't agree since I am not of the impatient type. I like perfection and perfection usually takes time. I want vendors and developers to test their software at lot before releases, it pays off in the long run for both parties vendor&customer, than do a so called "quick fix" and rush it out to all users. Wich is why ESET have a test build ready for those who want to try it to see if it works better.

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Hi Aryeh Goretsky

 

Please tell me how to do that, how to get you the info, and my e-mail is [ADDRESS REDACTED] can I just e-mail it to you?

 

From "Help" at the bottom:

 

Sending a private message

 

If you want to attach a file, from the private messenger, click "Use Full Editor" then scroll to the bottom to attach a file. For further info, go to this help topic on Posting and scroll down to "Attachments".

 

And please refrain from posting your email address publicly. See Rules of the ESET Security Forum (#11) for more info.

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Not to go off-topic but very good that someone deleted his email.

 

I (tried) to report that post a long time ago back in April so a Mod would delete his email, but because of this problem that I experienced during that time I believe the report was never sent: https://forum.eset.com/topic/2289-service-unavailable-please-come-back-later/

 

Sending PM's is a good way of communicating, but i'm sure we all can agree on that it's not fun to send a PM but never get a reply. Actually, I would appreciate if you checked your PM feed dwomack.  ^_^

 

Personally I check if I have received new PM's everytime I login and also before I logout. 

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I encountered this as well... with parallels, safari and even Chrome. However, the latest OS update a few days ago (10.9.4) seemed to have fixed the problem...

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I encountered this as well... with parallels, safari and even Chrome. However, the latest OS update a few days ago (10.9.4) seemed to have fixed the problem...

 

Still getting the error here on 10.9.4, 

The only crashes I have are with ESET_PROXY

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I encountered this as well... with parallels, safari and even Chrome. However, the latest OS update a few days ago (10.9.4) seemed to have fixed the problem...

 

Still getting the error here on 10.9.4, 

The only crashes I have are with ESET_PROXY

 

 

same.

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ESET Cyber Security Pro 6.0.9.1

Mac OS X 10.9.4 (13E28) (64-bit)

Macbook Pro i7-4960HQ

 

I have the same kernel panic error.  This is a brand new MacBook (4 days old).  OSX fully updated and ESET was the first 3rd-party software installed.

 

Facts:

I use Chrome (not Safari)

Occurred yesterday night

 

I suggested that a neighbour use ESET on his Mac (do not have system info)

We installed the latest ESET 5 days ago

He has had the error each day for the last 4 days straight.

 

Both of us, accepted the option to send the error report to Apple 

THEREFORE - ESET should be able to contact Apple to get the reports.  I am sure that many users (who do not use this Forum), nonetheless automatically accept the option to send the report to Apple.  I am certain Apple has a lot of diagnostic log files that ESET should have access to.

 

Is there only one ESET developer working on this problem (now over three months old)?  This is a HUGH black eye.  I am a Windows user and ESET subscriber on that platform now for over 10 years.  I would have (and have been) the greatest supporter of ESET as the security app of choice on Windows - hence my recommendation and choice for Mac.  But, not any more.  This is stupefying!!

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I must say I feel with you all problems like this are never funny.

 

But yes ESET are working on it and they have a fixed build available where this is supposed to be fixed that you and others should be able to try if you send a PM to Peter....

 

https://forum.eset.com/topic/2102-process-crash/?p=14778

https://forum.eset.com/topic/2102-process-crash/?p=14987

 

Hopefully an official build will be released for everyone soon.

 

Good luck.

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Just wanted to chip in and say that the build you can recieve from Peter has resolved my issue for over a month now, so hopefully it has the same great result for users who decide on the build - or wait it out for the next public release. :)

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Planet, thanks for your information, that sounds great. :)

 

Hopefully other affected users will read about your success story and send off a PM to Peter right away!

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