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haywarle

Process crash

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Hello,

 

could you please provide me with the crash log?

I can check it, we maybe already have an workaround for it.

As we said it is not one issue, but more resulting in one observable behavior, which makes this quite complicated.

Thanks for your prompt reply Peter, much appreciated!

I reverted back to 5.0.115.0 a while ago. I'll check my incremental back-ups for .crash logs in 10.9.2 (12C1012) with ECS Pro v6.

 

~ Cheers

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@Planet: Try to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply.

In case you experience kernel panic please provide us with logs as described on the end of this post.

 

Minutes ago I've just experienced my sixth Kernel Panic by esets_proxy. This time I clicked on a link from an email, Safari was partly loading it, and everything froze then crashed. This panic was after the commend suggested.

 

I'm getting these panics more often in the past week for some reason, should I continue having the command applied or should I revert back to default since it's not helping with the panics?

 

I'll send you a PM shortly with all logs.

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@ALL: To get all required logs please use this Info_get script, password is "clean".

Just run the script, upload the output archive to safe location and provide me with direct download link and encryption password via Private message. 

 

I've just tried to use the script, but I get an error message about not having the appropriate access privileges and can't seem to resolve it, even when I go to 'get info' and make me the owner, and set all groups to 'read and write'. Even tried 'sudo open' in terminal and got the same error message.

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I'm having the same problem, happens every other day or so.  Sometimes multiple times in a day.  I haven't figured out any pattern.

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Are you all updated to 10.9.3 (13D65) when reporting the same issues?

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Are you all updated to 10.9.3 (13D65) when reporting the same issues?

 

Yes. Also Safari 7.0.4 (9537.76.4).

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Hello ESET team,

 

I recently often encountered process crashes like once per hour.....

 

Here is my crash report and I hope this helps you to fix the problem.

 

 

Anonymous UUID:       2E614569-3794-51B1-118A-C0DF8FA5384F

Fri May 23 18:37:07 2014
Panic(CPU 3): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8053f9fb58, spinlock owner: 0xffffff8054098140, current_thread: 0xffffff8054098140, spinlock_owner_cpu: 0x3
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff8057ef2738, RDX: 0xffffff8057ef2738
RSP: 0xffffff821c51bd00, RBP: 0xffffff821c51bdb0, RSI: 0xffffff8057ef2770, RDI: 0x0000000000000000
R8:  0x0000000000000000, R9:  0x00000000000000c3, R10: 0x0000000000000000, R11: 0x0000000000000800
R12: 0x0000000000000000, R13: 0xffffff8057ef2728, R14: 0xffffff8053f9fb50, R15: 0xffffff8053f9fb50
RFL: 0x0000000000000246, RIP: 0xffffff802efc6144, CS:  0x0000000000000008, SS:  0x0000000000000010
Backtrace (CPU 3), Frame : Return Address
0xffffff8210e33f50 : 0xffffff802ece2001
0xffffff8210e33f80 : 0xffffff802ecdb51f
0xffffff8210e33fd0 : 0xffffff802ecf3619
0xffffff821c51bdb0 : 0xffffff802efc5f47
0xffffff821c51be20 : 0xffffff802efc568b
0xffffff821c51bf30 : 0xffffff802efc5204
0xffffff821c51bf60 : 0xffffff802f040397
0xffffff821c51bfb0 : 0xffffff802ecf3948

BSD process name corresponding to current thread: esets_proxy

Mac OS version:
13D65

Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:     0x000000002ea00000
Kernel text base: 0xffffff802ec00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 467575077045
last loaded kext at 244090398095: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7fb1064000, size 65536)
last unloaded kext at 361784024548: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7fb1064000, size 57344)
loaded kexts:
com.eset.kext.esets_kac    600.00.91f01
com.eset.kext.esets_pfw    600.00.91f01
com.parallels.virtualsound    1.0 22731.929773
com.avatron.AVExFramebuffer    1.7
com.avatron.AVExVideo    1.7
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.filesystems.autofs    3.0
com.apple.driver.AudioAUUC    1.60
com.apple.iokit.IOBluetoothSerialManager    4.2.4f1
com.apple.driver.AGPM    100.14.15
com.apple.driver.ApplePlatformEnabler    2.0.9d1
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.AppleMikeyHIDDriver    124
com.apple.driver.AppleMikeyDriver    2.6.1f2
com.apple.driver.AppleLPC    1.7.0
com.apple.GeForce    8.2.6
com.apple.driver.AppleHDA    2.6.1f2
com.apple.driver.AppleIntelHD4000Graphics    8.2.6
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleSMCLMU    2.0.4d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.4f1
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.driver.AppleIntelFramebufferCapri    8.2.6
com.apple.driver.AppleMuxControl    3.5.26
com.apple.driver.AppleMCCSControl    1.1.12
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleHWAccess    1
com.apple.driver.AppleThunderboltIP    1.1.2
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    35
com.apple.driver.XsanFilter    404
com.apple.driver.AppleUSBHub    666.4.0
com.apple.iokit.IOAHCIBlockStorage    2.5.1
com.apple.driver.AppleSDXC    1.5.2
com.apple.driver.AirPort.Brcm4331    700.20.22
com.apple.driver.AppleUSBEHCI    660.4.0
com.apple.driver.AppleAHCIPort    3.0.0
com.apple.driver.AppleUSBXHCI    677.4.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    2.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    2.0
com.apple.driver.AppleAPIC    1.7
com.apple.driver.AppleIntelCPUPowerManagementClient    217.92.1
com.apple.nke.applicationfirewall    153
com.apple.security.quarantine    3
com.apple.driver.AppleIntelCPUPowerManagement    217.92.1
com.apple.kext.triggers    1.0
com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
com.apple.iokit.IOSerialFamily    10.0.7
com.apple.iokit.IOAcceleratorFamily    98.20
com.apple.nvidia.driver.NVDAGK100Hal    8.2.6
com.apple.nvidia.driver.NVDAResman    8.2.6
com.apple.driver.DspFuncLib    2.6.1f2
com.apple.vecLib.kext    1.0.0
com.apple.iokit.IOAudioFamily    1.9.7fc2
com.apple.kext.OSvKernDSPLib    1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.4f1
com.apple.iokit.IOSurface    91.1
com.apple.driver.AppleSMBusPCI    1.0.12d1
com.apple.iokit.IOAcceleratorFamily2    98.20
com.apple.AppleGraphicsDeviceControl    3.5.26
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.IOPlatformPluginFamily    5.7.0d11
com.apple.driver.AppleHDAController    2.6.1f2
com.apple.iokit.IOHDAFamily    2.6.1f2
com.apple.driver.AppleGraphicsControl    3.5.26
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.driver.AppleSMBusController    1.0.11d1
com.apple.iokit.IOBluetoothFamily    4.2.4f1
com.apple.driver.AppleSMC    3.1.8
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.driver.AppleUSBMultitouch    240.9
com.apple.iokit.IOUSBHIDDriver    660.4.0
com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
com.apple.driver.AppleUSBMergeNub    650.4.0
com.apple.driver.AppleUSBComposite    656.4.1
com.apple.driver.AppleThunderboltNHI    2.0.1
com.apple.iokit.IOThunderboltFamily    3.2.7
com.apple.iokit.IOUSBUserClient    660.4.2
com.apple.iokit.IO80211Family    630.35
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOAHCIFamily    2.6.5
com.apple.iokit.IOUSBFamily    677.4.0
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    278.11
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.AppleKeyStore    2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily    1.9
com.apple.iokit.IOReportFamily    23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    2.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
com.apple.kec.pthread    1
panic(cpu 5 caller 0xffffff802efc68e5): "Spinlock acquisition timed out: lock=0xffffff8053f9fb58, lock owner thread=0xffffff8054098140, current_thread: 0xffffff80523f4cf0, lock owner active on CPU 0x3, current owner: 0xffffff8054098140"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365
Backtrace (CPU 5), Frame : Return Address
0xffffff8210d63650 : 0xffffff802ec22fa9
0xffffff8210d636d0 : 0xffffff802efc68e5
0xffffff8210d63710 : 0xffffff802f01d356
0xffffff8210d63750 : 0xffffff802eed70f5
0xffffff8210d63b90 : 0xffffff802eec8f26
0xffffff8210d63be0 : 0xffffff802eec9222
0xffffff8210d63dc0 : 0xffffff802eeb738d
0xffffff8210d63de0 : 0xffffff802ee52dc3
0xffffff8210d63e10 : 0xffffff802ee3419e
0xffffff8210d63eb0 : 0xffffff802ee2b86c
0xffffff8210d63f60 : 0xffffff802ee33089
0xffffff8210d63fb0 : 0xffffff802ecd7127

BSD process name corresponding to current thread: kernel_task
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB Optical Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
 

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Hello,

 

@Planet please run it directly from terminal as an administrator with elevated privileges, it should work.

Please keep the setting as it is for now and provide us with the logs, we really need them to investigate the issue, because we are not able to reproduce it internally.

 

@Tsdevice, Johnosheridan and HIROSGR

could you please provide us with the full set logs as mentioned here:

https://forum.eset.com/topic/2102-process-crash/page-4#entry14148

 

@HIROSGR #2

 

have you tried to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply.
In case you experience kernel panic please provide us with logs
 
You may return everything to normal by running command "sudo nvram -d slto_us" and restart to apply

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@Planet please run it directly from terminal as an administrator with elevated privileges, it should work.

 

That what I did, and I still received that message (with sudo and without, my user account is an administrator). This is the first time getting this message. The usual files from ESET Support work fine in previous cases.

 

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So try to enter command "sudo su" to terminal and take screenshot what happens. Are you able to log in ? Does it accept password you entered ? If not you are entering your user password not root password which can couse this issue.

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Figured out the issue, just needed to "sudo chmod" the file for it to open and work.

I knew something was up as I've used sudo before with no issues and even with previous command files.

 

Sending the files now via PM.

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@Planet we got the logs, devs will check it and we will provide you with further instructions.

 

@All please provide us with logs as requested.

 

Thank you all for cooperation and patience. 

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@HIROSGR #2

 

have you tried to enlarge timeout for kernel spinlock to avoid crash by command: "sudo nvram slto_us=0xffffffff" and restart for apply.
In case you experience kernel panic please provide us with logs
 
You may return everything to normal by running command "sudo nvram -d slto_us" and restart to apply

 

 

Thanks for prompt reply. I haven't tried this sudo command yet.

I am currently running my mac without ESET in order to finish my work. (sorry, the crush happens too often so that I had to uninstall ESET for a while.)

 

I will try it and get back to you with the full set logs if something happens.

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Now had my seventh Kernel Panic. Since the update to 10.9.3, it's been happening daily for me. Was just loading a webpage from a Google Search result, nothing else. I'll stop posting when I have the panic now as it's a daily occurrence.

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Well, I've had it... throwing in the towel. Even after uninstalling 6.0.9.1 and reinstalling 5.0.115.0, I still have problems. The panic crashes I had with Mavericks and 6.0.9.1 are gone but now with 5.0.115.0, esets_daemon keeps running up my CPU load... the cooling fan sounds like a leaf blower and my CPU temps are spiking around 105c. I've uninstalled 5.0.115.0 and said good-bye to ESET until they get this sorted out, which me off because I'm paying for something I can no longer use. I've installed Sophos Anti Virus (free) and have had no problems with CPU loads or crashes. I hope ESET will take note and do the right thing.

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If it helps, it seems to happen A LOT when I have an SD card in the reader (after downloading my photos, before I remove my card....after it wakes up from sleep.)  It's a lot more stable when I don't have a card in the reader.

 

FWIW,

Tim

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Hello,

 

we have a custom (unofficial) build, which should solve most of the reported issues. 

In case you have been facing the issues and you are willing to participate in testing, please send me a private message with reference to this thread.

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Ever since switching from using Safari to Chrome almost a week ago, I've no longer had any issue with panics.

My previous panics were all from using Safari, so this might be a plausible workaround based on my situation.

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Ever since switching from using Safari to Chrome almost a week ago, I've no longer had any issue with panics.

My previous panics were all from using Safari, so this might be a plausible workaround based on my situation.

Like you, I have only experienced the issue with Safari. I do hope ESET fixes this issue soon

I have found I get more crashes when the 'Scanning' processes are active (either at startup, or during a scheduled scan)

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I, too, have had problems recently with crashes related to esets_proxy.  My latest crash log is below.  Until a fix is made, I shall avoid Safari and see if that helps.  If I crash again, I'll try the sudo fix.

 

Anonymous UUID:       F8D79A4B-2D38-828D-A2C2-CF8946078ECD

 

Mon Jun  2 19:18:39 2014

Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff803faf4aa0, spinlock owner: 0xffffff8040b17cf0, current_thread: 0xffffff8040b17cf0, spinlock_owner_cpu: 0x0

RAX: 0xffffff805a431908, RBX: 0x0000000000000000, RCX: 0xffffff805a4318f8, RDX: 0xffffff805a431908

RSP: 0xffffff82072cbec0, RBP: 0xffffff82072cbf70, RSI: 0xffffff805a431940, RDI: 0x0000000000000000

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff82072cbe20, R11: 0x0000000000000246

R12: 0x0000000000000000, R13: 0xffffff805a4318f8, R14: 0xffffff803faf4a98, R15: 0xffffff803faf4c08

RFL: 0x0000000000000282, RIP: 0xffffff801c5c624c, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 0), Frame : Return Address

0xffffff81dcd88f50 : 0xffffff801c2e2001 

0xffffff81dcd88f80 : 0xffffff801c2db51f 

0xffffff81dcd88fd0 : 0xffffff801c2f3619 

0xffffff82072cbf70 : 0xffffff801c5c6790 

0xffffff82072cbfb0 : 0xffffff801c2d7127 

 

BSD process name corresponding to current thread: esets_proxy

 

Mac OS version:

13D65

 

Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide:     0x000000001c000000

Kernel text base: 0xffffff801c200000

System model name: iMac11,1 (Mac-F2268DAE)

 

System uptime in nanoseconds: 27355088212081

last loaded kext at 15346470241397: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9e599000, size 65536)

last unloaded kext at 15441677323414: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9e595000, size 16384)

loaded kexts:

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.AmbrosiaSW.AudioSupport 4.1.2

com.apple.filesystems.msdosfs 1.9

com.apple.filesystems.smbfs 2.0.2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.14.15

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.4f1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.1f2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleHDA 2.6.1f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleUSBDisplays 360.8.14

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.kext.AMDFramebuffer 1.2.2

com.apple.ATIRadeonX2000 8.2.4

com.apple.kext.AMD4800Controller 1.2.2

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.driver.AppleUSBHub 666.4.0

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.1f2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOBluetoothFamily 4.2.4f1

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleHDAController 2.6.1f2

com.apple.iokit.IOHDAFamily 2.6.1f2

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.kext.AMDSupport 1.2.2

com.apple.AppleGraphicsDeviceControl 3.5.26

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d11

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1

com.apple.iokit.IOFireWireSBP2 4.2.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 677.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

panic(cpu 4 caller 0xffffff801c5c68e5): "Spinlock acquisition timed out: lock=0xffffff803faf4aa0, lock owner thread=0xffffff8040b17cf0, current_thread: 0xffffff803e6fcb20, lock owner active on CPU 0x0, current owner: 0xffffff8040b17cf0"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365

Backtrace (CPU 4), Frame : Return Address

0xffffff8207e135a0 : 0xffffff801c222fa9 

0xffffff8207e13620 : 0xffffff801c5c68e5 

0xffffff8207e13660 : 0xffffff801c61d356 

0xffffff8207e136a0 : 0xffffff801c4d70f5 

0xffffff8207e13ae0 : 0xffffff801c4c8f26 

0xffffff8207e13b30 : 0xffffff801c4c9222 

0xffffff8207e13d10 : 0xffffff801c4b738d 

0xffffff8207e13d30 : 0xffffff801c452dc3 

0xffffff8207e13d60 : 0xffffff801c43419e 

0xffffff8207e13e00 : 0xffffff801c42b86c 

0xffffff8207e13eb0 : 0xffffff801c432804 

0xffffff8207e13fb0 : 0xffffff801c2d7127 

 

BSD process name corresponding to current thread: kernel_task

Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.54f36

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0D9B, 0x000000000000000000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Hitachi HDS722020ALA330, 2 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: Hub

USB Device: My Book 1140

USB Device: Hub

USB Device: PTZ-630

USB Device: Apple Cinema HD Display

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: My Book 1234

USB Device: USB2.0 Hub

USB Device: Microsoft® Nano Transceiver v2.1

USB Device: IR Receiver

USB Device: Built-in iSight

FireWire Device: My Book 1112, WD, Up to 800 Mb/sec

Thunderbolt Bus: 

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Hi, I am experiencing the very same problem, crash and restart, it seems it always happen when using Safari and other soft together. BSD process name corresponding to current thread: esets_proxy, iMac late 2013, OS X 10.9.3 [13D65], all updates applied including latest Safari. It started with version 9 of Cyber Security Pro, never had the problem with earlier versions. My wife which only does basic processes [mail or Skype or safari web browsing], no multi-tasking, on her iMac never experienced this problem. She has a similar software setup. This is really annoying and since this problem is going on for some time I would have expected to have a solution by now. Never had an Eset problem before and I use their programs for many many years. I have removed the program and re-dowload and re-install it, even tried to disable web security without success; the problem is still there. I found out going again through all these pages that eset is requesting to send more logs, I will next time.

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Hmm, it would be interesting to see if all users who have posted so far use Safari as their main browser or remember using Safari when the kernel panic occurred for esets_proxy.

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Hmm, it would be interesting to see if all users who have posted so far use Safari as their main browser or remember using Safari when the kernel panic occurred for esets_proxy.

 

I also had the kernel panics very often by esets_proxy but it was not with Safari. I've been using Firefox as my main browser.....

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I also had the kernel panics very often by esets_proxy but it was not with Safari. I've been using Firefox as my main browser.....

 

Well there goes that theory then...  :P

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