Rob Morin 0 Posted October 16, 2018 Share Posted October 16, 2018 Hello, I was charged yesterday on my credit card for eSet cyber security, even though i never purchased it. I did purchase eSet for Mac on the 11th of Oct, but i never bought eSet cyber security on the 15th. Someone please refund my purchase! Reference Number: CS1411027617 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 16, 2018 Administrators Share Posted October 16, 2018 If you were charged twice for ESET CyberSecurity (=ESET Antivirus for Mac), contact the seller for refunding your redundant purchase please. Link to comment Share on other sites More sharing options...
Rob Morin 0 Posted October 16, 2018 Author Share Posted October 16, 2018 (edited) I bought it on eSet online store(eset website)... There is no obvious email to email them to let them know.... Do you have this email address? Edited October 16, 2018 by Rob Morin Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 16, 2018 Share Posted October 16, 2018 (edited) Contact ESET sales To purchase ESET products and services, speak with an ESET Sales Representative, or assistance with payments. Call: +1 (844) 824-3738 in San Diego, CA USA; press 2 for questions about ESET products or assistance with credit card payments. Available Monday-Friday, 6:00am - 5:00pm Pacific Time [GMT-8] *************************************************** Here's the general contact information for North America ESET North America ESET, LLC. 610 West Ash Street, Suite 1700 San Diego, CA 92101 U.S.A. Toll-Free: +1 (866) 343-ESET (3738) Tel: +1 (619) 876-5400 Fax: +1 (619) 876-5845 Web: www.eset.com/us Edited October 16, 2018 by TomFace Link to comment Share on other sites More sharing options...
Rob Morin 0 Posted October 16, 2018 Author Share Posted October 16, 2018 So 3 hours behind me... Hmmmm i heard the was a new office open in Toronto... can I call there? Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 16, 2018 Share Posted October 16, 2018 (edited) 7 minutes ago, Rob Morin said: So 3 hours behind me... Hmmmm i heard the was a new office open in Toronto... can I call there? I guess you could try...when I search the worldwide partners for Canada, it directs me back to San Diego. https://www.eset.com/int/business/partner/find/#c11847 Best regards, Tom Edited October 16, 2018 by TomFace Link to comment Share on other sites More sharing options...
Rob Morin 0 Posted October 16, 2018 Author Share Posted October 16, 2018 Ok thanks , I will wait till noon, my time then... Have a great day. Link to comment Share on other sites More sharing options...
webyourbusiness 4 Posted October 23, 2018 Share Posted October 23, 2018 the partner page is useless - no US partners listed, no canadian partners listed. ESET now attempts to take business direct rather than pass to partners. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 24, 2018 ESET Moderators Share Posted October 24, 2018 14 hours ago, webyourbusiness said: the partner page is useless - no US partners listed, no canadian partners listed. ESET now attempts to take business direct rather than pass to partners. Hello, In this context, partner means a company that distributes the product to the resellers on the given market. There are a few countries where ESET's own office does that (USA, Canada, Slovakia, Czech Republic, Germany, and some more), while in the rest of the world, a local company does that for us. Thus, this is a list of partners/distributors for each country in the world where we sell our products. (Note the website's address starts with eset.com/int, where "int" means you are on an international version of the page, not a country-specific website. What you meant is probably a list of local resellers who sell directly to customers. This is up to each distributor to share the list on their local website (Slovak ESET website has the list published for example). Regards, Tomas Link to comment Share on other sites More sharing options...
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