itman 1,659 Posted September 11, 2018 Share Posted September 11, 2018 Guess this one "slipped thru the Eset QC cracks?" Namely, quarantined items not showing in Eset GUI unless something manually is quarantined. Link to comment Share on other sites More sharing options...
galaxy 11 Posted September 13, 2018 Share Posted September 13, 2018 The error is unfortunately also back Link to comment Share on other sites More sharing options...
aliali 0 Posted September 13, 2018 Share Posted September 13, 2018 (edited) same problem to me as well Whatsapp Messenger Hotstar Edited September 15, 2018 by aliali Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 14, 2018 ESET Moderators Share Posted September 14, 2018 Hello guys, hmm I can see items in my Quarantine, I do not manually quarantine items. Can you please report the issue as a support ticket to check. Regards, P.R. Link to comment Share on other sites More sharing options...
itman 1,659 Posted September 14, 2018 Author Share Posted September 14, 2018 (edited) 8 hours ago, Peter Randziak said: Hello guys, hmm I can see items in my Quarantine, I do not manually quarantine items. Can you please report the issue as a support ticket to check. Regards, P.R. Peter, I will narrow down the issue for Eset. When Eset is installed, it is not creating the Quarantine sub-directory in this directory path; C:\Users\xxxxx\AppData\Local\ESET. Appears this is a supplementary directory and not the primary directory where Eset quarantine files. It also appears that Eset copies entries from the primary quarantine directory to the supplementary directory. Finally, the Eset GUI accesses the supplementary directory. When the "fix" I noted in another posting is performed which is to manually quarantine some file on your device, Eset will then create the missing Quarantine sub-directory and copy all existing entries in the primary directory where Eset quarantine files to the Quarantine sub-directory . From this point on, everything is in sync quarantine-wise as far as Eset is concerned. Edited September 14, 2018 by itman Link to comment Share on other sites More sharing options...
itman 1,659 Posted September 14, 2018 Author Share Posted September 14, 2018 For anyone having this issue. Did you recently perform a Win 10 "reset" installation and then reinstall Eset afterwards? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 14, 2018 Administrators Share Posted September 14, 2018 A fix for this bug has been targeted for v12.0. Link to comment Share on other sites More sharing options...
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