niran 0 Posted July 13, 2018 Share Posted July 13, 2018 ESET Endpoint Security Push install by direct package URL fails each time on the new ESMC console (file://\\Esetlab2\eesv7\ees_nt64_enu.msi) for both version 6.6 and version 6.5. Any information on how to trouble shoot this ? Link to comment Share on other sites More sharing options...
niran 0 Posted July 13, 2018 Author Share Posted July 13, 2018 Hello Marcos, I have tried and it did not work. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 13, 2018 Administrators Share Posted July 13, 2018 I will try to find out. 3 slashes are actually used to point to a file on a local disk so I was wrong. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted July 13, 2018 ESET Staff Share Posted July 13, 2018 Is there any relevant error after failed installation? Most common issue when using network share is that permissions for LOCAL_SYSTEM account are required to access network share. Link to comment Share on other sites More sharing options...
niran 0 Posted July 13, 2018 Author Share Posted July 13, 2018 No error was given, it only says try to install software manually. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted July 13, 2018 ESET Staff Share Posted July 13, 2018 Is there any other security solution (ESET / NON ESET) running there? Isn´t there a pending restart on the machine? Link to comment Share on other sites More sharing options...
gareth 1 Posted July 13, 2018 Share Posted July 13, 2018 +1 I see the same issue using file:// and file:/// syntax, ESMC 7.0.550.0 2018-07-13 14:54:52 Error: CSystemConnectorModule [Thread 22a4]: Software installation failed: boost::filesystem::status: (0x5), Access is denied: "file://\\vm-gb-srv\share\ees_nt64_ENU.msi" The share is accessible via the local machine and has SYSTEM added in share and NTFS permissions. It works fine with a local path. Link to comment Share on other sites More sharing options...
gareth 1 Posted July 16, 2018 Share Posted July 16, 2018 Granting the computer read permissions on the share resolved the issue for me. https://help.eset.com/esmc_admin/70/en-US/client_tasks_software_install.html?zoom_highlightsub=direct+url 1.Add an Active Directory computer account on the computer executing the task (for example NewComputer$). 2.Grant Read permissions to NewComputer$ by right-clicking the folder where installers are located and selecting Properties > Sharing > Share from the context menu. Note that the "$" symbol needs to be present at the end of the computer name string. Installation from a shared location is only possible if the client machine is in a domain. Link to comment Share on other sites More sharing options...
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