Jump to content
Marcos

Future changes to ESET Remote Administrator

Recommended Posts

Description: Policy revision

Detail: It would be very welcome feature if policy had revision tab, so we can see what has changed over time. This revision tab would, if implemented, allow us to see all settings in tree view. At the moment we have to go to policy and drill down entire policy to get a look what settings we had in previous policy. Maybe this has already been requested in different form, like I had previously in this topic

 

Share this post


Link to post
Share on other sites
On 9/8/2018 at 11:54 AM, bbahes said:

I've noticed they have this task out of the box:

 

You should only assign this to appropriate groups, by default it is assigned to 'Lost & found' group.

Share this post


Link to post
Share on other sites

Description: Enable right-click and double-click in ERA

Detail: ERA is one of the most easy-to-use management services I have used. However i believe that to make it more ergonomical there should be a functionality that lets users double-click on something. For example, when wanting to generate a report you first have to click on the report, then go down to the "GENERATE NOW" button and click that. I feel like adding the ability to open reports and other things with a simple double-click action would improve accessibility.

The right-click I admit is quite an odd suggestion seeing as if you click on a field once it brings up a menu etc, however, again for things like editing reports, you first have to click the report, then click on the little cog icon over to the far right, and then click on edit. Would it not be easier just to be able to right click the report and choose edit?

 

A very pedantic suggestion I know...

Share this post


Link to post
Share on other sites

Description: A "Reset to Default" option for different parts of the ERA.

Detail: This one has mainly been discovered due to my own fault. There are many things that can be played with within ERA which is great, however I think there are some of us that might play a little too much and then get to a point where we've changed so much of something that it doesn't work or doesn't give you what you want. 

For areas such as reports and policies, it might be a good idea to have a button that you can click while editing that restores the default values. That way, if you play around too much and feel like you just want it back to how it was before, you have a reset button as a saviour.

Share this post


Link to post
Share on other sites

@bbahes thank you for your feedback. We are tracking several improvements, that should allow tracking of policy modification history / policy versioning. I will link your feedback to those.  Also, the resulting configuration is now a result of multiple merged policies (if more are applied) + local modifications. We are as well tracking improvement to visualize the "winning policy" next to each setting that is configured.

Share this post


Link to post
Share on other sites

@Kieran Barry thank you as well for your feedback. With regards to the "double clicks", we are moving to "single click" options, for example for reports, or navigation. Many of those are already in V7, and we plan to add more into the future. Also, toggle context menu on right-click is something that is being evaluated.

Concerning the "reset to defaults", can you please provide more use-cases - where you would like to see those? You have mentioned reports / policies - would for example "locking down" the build-in templates as "read only" work, so you will be in fact forced to "clone / duplicate" the entry to do any modification? Or you would simply prefer to "undo changes" done within a specific object (factory defaults). If you can provide an example when you wanted to do it, it might help us to better understand the problem, and come up with a proper solution for it.

Share this post


Link to post
Share on other sites
3 minutes ago, MichalJ said:

@Kieran Barry thank you as well for your feedback. With regards to the "double clicks", we are moving to "single click" options, for example for reports, or navigation. Many of those are already in V7, and we plan to add more into the future. Also, toggle context menu on right-click is something that is being evaluated.

Concerning the "reset to defaults", can you please provide more use-cases - where you would like to see those? You have mentioned reports / policies - would for example "locking down" the build-in templates as "read only" work, so you will be in fact forced to "clone / duplicate" the entry to do any modification? Or you would simply prefer to "undo changes" done within a specific object (factory defaults). If you can provide an example when you wanted to do it, it might help us to better understand the problem, and come up with a proper solution for it.

Hi @MichalJ,

Okay great, I think it would help accessibility quite a lot as I always seem to find myself right clicking on something and then remembering that it doesn't do anything.

In answer to your question, I believe that it is a good thing that the built-in policies and reports can be changed as if someone did want to change something then it stops them from being inundated with duplicates, so I don't think that they should be locked down forcing people to create more and more of them.

In regards to other use-cases, I think to be honest it would most likely be used for policies and reports, and thinking about it now maybe it would be a good idea for tasks to have a reset function. Just so it makes it easier to get back to the beginning instead of having to recreate duplicates all the time.

An example could be: I've been trying to reconfigure the "Last Scan" report to show only those machines that haven't been scanned for 7 days or more and make it into a table. To do this I have changed quite a lot of the settings, most notably the "Data" and "Filter" settings for the report with no luck. I thought it would be a good idea to reset the template back to how it was originally but unfortunately I can't remember how it was set out-of-the-box, so now I am a bit stuck and have a report that doesn't work and no idea how to get it back to what it was before.

 

I hope this helps, if you want any more information then let me know.

Regards,

Kieran Barry

Share this post


Link to post
Share on other sites

Description: The ability to turn off threat alerts regarding windows updates.

Detail: I know that Windows Updates are important, however, in a business situation they are usually controlled by the administrator in the IT Department (me) and are not automatically rolled out whenever they are available. Some updates don't work with some of the systems that we employ and therefore they do not get rolled out at all. When checking through the ERA console, 27 of our machines are showing that they have a security notification because they do not have all of the newest Windows Updates as I have chosen not to roll them out to these specific machines. It isn't really an issue but it makes it look like 27 of the machines aren't functioning correctly when in fact they are working fine.

Share this post


Link to post
Share on other sites
31 minutes ago, Kieran Barry said:

Description: The ability to turn off threat alerts regarding windows updates

It is already implemented. You can disable this in Agent policy

image.png.fe51ff036a65ba08b99fe1d5ca95cc14.png

Share this post


Link to post
Share on other sites
17 minutes ago, karlisi said:

It is already implemented. You can disable this in Agent policy

image.png.fe51ff036a65ba08b99fe1d5ca95cc14.png

I have just disabled this, assigned it to all of the machines, checked that it is working by looking at the applications they have installed on their machine (which it is working) and these are still coming up in my dashboard reports.

Share this post


Link to post
Share on other sites

Check also Endpoint policies and make sure it's not configured to report missing OS updates:

image.png

Share this post


Link to post
Share on other sites

Few machines were showing windows updates alerts even after turning off updates notification. I had to restart those machines.

Share this post


Link to post
Share on other sites

Description: Scheduled WOL
Detail: The ability to schedule a "Send Wake-up Call" Server Task, to wake up workstations to facilitate running of modules updates, system scans and other things during non-business hours.
An independent WOL script isn't as robust, especially across VLANs and such, and none of the Server tasks have a "[wake up to run]" option.

TSa Kyle has submitted a ticket for this.

Edited by Sam Fonteno

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×