fchelp
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ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
I have other computers with era that are connecting, it's only a few that don't. status (2).zip (i removed the server name for security reasons) As written before, it can't be that the issue is that the port is blocked, as i have a lot of computers that are connecting to era. Client Firewall. It's showing in "Programs and Features" and in "c:\Program Files\ESET" folder. It's wasn't deployed using GPO, it was installed using an AIO. That's unrelated, as it's asking you for new configuration, but your old one you should be able to see in Status.html I was able to find a common denominator between all computers that are not connecting to era, all of them are clones from one image, so most probably there lies the issue, but i can't pinpoint exactly where, i already uninstalled and reinstalled the era agent on the computers. Thanks in advance. -
katycomputersystems reacted to a post in a topic: Future changes to ESET PROTECT (formerly ESET Security Management Center / ESET Remote Administrator)
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ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
I just check in the status.html file and the server name is the correct one, and nslookup was successful as well. So could someone please tell me what the hack is wrong with ERA agent that it doesn't connect to the ERA server?! -
ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
Is there anyway i could see in ESET endpoint application, to which ERA server it tries to connect? -
ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
the commend nslookup returns the correct ip, and i'm able to ping it as said already in a previous post. -
ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
It happens on most new machines i am adding to ERA except one. (the only common denominator is they are all exactly the same model computer, and windows was cloned, I manually reinstalled ERA agent on each computer) Where do i change the IP or the hostname in the clients ERA agent? It's a IPv4 network Thanks -
ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
Update: it seems that the issue is unrelated to AIO installer, the issue appears even on computers that the agent was installed through ERA. -
ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
Yes i am able to ping the ERA server -
ERA agent not connecting to ERA server
fchelp replied to fchelp's topic in ESET PROTECT On-prem (Remote Management)
I found this error in last-error.html -
pps reacted to a post in a topic: Future changes to ESET PROTECT (formerly ESET Security Management Center / ESET Remote Administrator)
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raigorodski reacted to a post in a topic: Future changes to ESET PROTECT (formerly ESET Security Management Center / ESET Remote Administrator)
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Description: Set default trigger to expire in a day Details: Currently when creating a new trigger the default is to expire the same time the trigger is created, so basically the trigger will never run unless manually changed, please change this to either force us to put in an expiration time, or change the default expiration to at-least a day later. Thanks
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Description: Reuse old triggers Detail: Since you pointed out that the triggers are editable, i think that when we select a computer and run a task on it (from the actions menu), it should ask us if we want to use an existing trigger, or if we want to create a new one, or maybe even more, when executing a task from the actions menu, it always runs with a "Execute ASAP" trigger, so why can't it just reuse always the same trigger instead of creating new triggers for every time, the reason i'm asking it, as i keep on running tasks and my list of triggers is growing, and here comes my second recommendation. Description: Delete multiple triggersDetail: The ability to delete multiple triggers at once (maybe by adding check boxes next to the triggers). Thanks