Liz@rd 0 Posted October 11, 2017 Share Posted October 11, 2017 My Eset Smart Security 9 has been running for 2 days on Custom Scan, states 2 threats found and it just keeps running. There is no option of what to do, if it will EVER stop, is there a support phone number for this. Unfortunately I am not a computer geek. Advice, forum support welcome. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted October 11, 2017 Administrators Share Posted October 11, 2017 Is the number of scanned files growing in the statistics? I'd recommend uninstalling v9 and installing the latest v10 with default settings to see if it makes a difference. Also I'd like to mention that v11 is going to be released in English and other remaining languages soon so you will be able to upgrade to it once available. Link to comment Share on other sites More sharing options...
Liz@rd 0 Posted October 12, 2017 Author Share Posted October 12, 2017 No it shows 2 threats and it moves around, but does not really change. Like it is stuck. If I uninstall and install another version will I be charged? I paid for V9. Thanks for getting back to me. Link to comment Share on other sites More sharing options...
ESET Insiders stackz 113 Posted October 12, 2017 ESET Insiders Share Posted October 12, 2017 5 hours ago, Liz@rd said: If I uninstall and install another version will I be charged? I paid for V9. No you won't be charged. As long as your license is current you can upgrade to a newer release. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted October 12, 2017 Most Valued Members Share Posted October 12, 2017 9 hours ago, Liz@rd said: No it shows 2 threats and it moves around, but does not really change. Like it is stuck. If I uninstall and install another version will I be charged? I paid for V9. Thanks for getting back to me. Eset doesn't license per a version meaning your license will work for any version of a specific product Link to comment Share on other sites More sharing options...
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