Eset Smart Security 9 Running 2 days

[Liz@rd 0]

My Eset Smart Security 9 has been running for 2 days on Custom Scan, states 2 threats found and it just keeps running.

There is no option of what to do, if it will EVER stop, is there a support phone number for this.  

Unfortunately I am not a computer geek.

Advice, forum support welcome.

 

 

 

[Marcos 4,706]

Is the number of scanned files growing in the statistics? I'd recommend uninstalling v9 and installing the latest v10 with default settings to see if it makes a difference. Also I'd like to mention that v11 is going to be released in English and other remaining languages soon so you will be able to upgrade to it once available.

[Liz@rd 0]

No it shows 2 threats and it moves around, but does not really change. Like it is stuck.

If I uninstall and install another version will I be charged? I paid for V9.

 

Thanks for getting back to me.

 

[stackz 94]

5 hours ago, Liz@rd said:

If I uninstall and install another version will I be charged? I paid for V9.

No you won't be charged. As long as your license is current you can upgrade to a newer release.

[peteyt 361]

9 hours ago, Liz@rd said:

No it shows 2 threats and it moves around, but does not really change. Like it is stuck.

If I uninstall and install another version will I be charged? I paid for V9.

 

Thanks for getting back to me.

 

Eset doesn't license per a version meaning your license will work for any version of a specific product